| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 CDC Software Introduces New Marketing Automation Solution to Measure Marketing Campaign Effectiveness
CDC Software, a wholly owned subsidiary of CDC Corporation (NASDAQ: CHINA) and a provider of industry-specific enterprise software applications and...
Oracle OpenWorld® 2007 To Deliver Enhanced Partner Experience
Giving Oracle Partners enhanced opportunities to make their Oracle OpenWorld experience more valuable this year, Oracle today announced it will...
Port of Beaumont Expands Deployment of Verint Nextiva Critical Infrastructure Solution
Verint Systems Inc. today announced that the Port of Beaumont is expanding its deployment of Verint’s Nextiva Critical Infrastructure (CI)...
Rostrvm Solutions' Survey Shows Call Centres are not Ready for the New Consumer
The consumer is changing. Mobile technology is being quickly adopted and use of the internet continues to increase. Most notably...
CallMiner and Clarabridge Align to Enhance Business Intelligence Garnered from Customer Communications
CallMiner, a leading developer of advanced speech analytics software, and Clarabridge, a leading text analysis software company, today announced a...
Citizens Bank Selects the Noble™ Solution to Unify its Consumer
Citizens Bank has selected the Noble™ Solution from Noble Systems Corporation for blended inbound and outbound contact management in its...
Click, Click, Click, and Done! Save Time with NEW Tigerpaw Quote Import Tool
Tigerpaw Software, Inc., a leading developer of IT business management software, today announced its new Quote Import tool. Now users...
Contact Solutions Selects Intervoice Voice Portal as its VoiceXML Platform
Intervoice, Inc. (NASDAQ: INTV) today announced that Contact Solutions has selected Intervoice Voice Portal, a VoiceXML platform, to host voice...
SPSS Reports Record Third Quarter Revenue and Earnings
SPSS Inc. (NASDAQ:SPSS), a worldwide provider of predictive analytics software, today announced results for the quarter...
Softrax Webcast to Feature Best Practices in Complex Billing and Revenue Management
Softrax, the leading provider of enterprise revenue management and billing
solutions, today announced that it will host a special Webcast...
Cisco Announces Multi-Year Innovation and Sustainability Initiative in China
Cisco® today announced a multi-year investment initiative aimed at strengthening its business commitments and long-term corporate strategy in China. The...
Envision Partners with CFI Group For Optimizing Customer Satisfaction and Fueling Business Growth
Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, announced today a...
Customer Relationship Management Applications Set to Double in Value
As the increasing number or organizations understand the importance of positive customer experiences and strong customer relationships, the market for...
Genesys' Global Research Survey Reveals Optimised Customer Service is Becoming a Key Priority to Improve the Customer Experience
Nearly three quarters of customer service organisations have begun adopting strategies to optimise the value of every customer interaction, but...
Oracle’s Siebel CRM Chosen by PNC to Enhance Customer Service
Oracle today announced that The PNC Financial Services Group, Inc. (NYSE: PNC) has upgraded to Oracle's Siebel CRM to...
HP Delivers High-performance Computing Technologies to Speed Customers’ Research and Design Efforts
HP today announced new high-performance computing (HPC) technologies that help users more quickly analyze large amounts of data and perform...
Infoflow's Automated Report and Dashboard Delivery now Available for all Salesforce Users
Infoflow today announced the availability of its automated information capture, storage and distribution system for all users of salesforce.com...
Logicalis to Manage UK Network for Marks & Spencer
International solutions provider, Logicalis, has been awarded a 4-year managed service contract with high-street retailer, Marks & Spencer. Logicalis...
Two Medical Practices Select Galvanon’s Self-service Solutions to Improve Efficiency and Enhance the Patient Experience
Vanguard Urologic Institute based in Houston, Texas, and Medford Medical Clinic based in Medford, Oregon, have selected self-service technology applications...
Barnes & Noble Selects Accenture and Initiate Systems to Implement Master Data Management Software to Improve Customer Service
Barnes & Noble, Inc. (NYSE: BKS), the world’s largest bookseller, has selected Accenture (NYSE: ACN) and Initiate Systems to develop...
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