| Editorial |
 Who You Know
The notion of using bills, statements and other statutory customer correspondence as an advertising medium, has gained much currency over the last three or four years. The process has even been granted its own special name – ‘transpromotional’ or ‘transpromo’ – by the research organisations.
Read more... | |
| Highlights |
 The ROI from the Socialprise
The amount of rich, unstructured data living on social Web sites continues to expand everyday due to the popularity of the Facebooks and Twitters of the world. This has the potential to offer salespeople a more updated, personalized view of leads than standard CRM applications alone can grant.
by Umberto Milletti, CEO
Read more... | |
| What's
New? |
 Research released today by WorkLight indicates a strong desire for Web 2.0 banking tools among customers. The company, which enables secure use of consumer Internet tools for business, revealed that a staggering 1 in 4 Facebook users would consider leaving their bank to be able to obtain online banking through Web 2.0 gadgets.
|
| |
|
|
 CDC Software Introduces New Marketing Automation Solution to Measure Marketing Campaign Effectiveness
CDC Software, a wholly owned subsidiary of CDC Corporation (NASDAQ: CHINA) and a provider of industry-specific enterprise software applications and...
Oracle OpenWorld® 2007 To Deliver Enhanced Partner Experience
Giving Oracle Partners enhanced opportunities to make their Oracle OpenWorld experience more valuable this year, Oracle today announced it will...
Port of Beaumont Expands Deployment of Verint Nextiva Critical Infrastructure Solution
Verint Systems Inc. today announced that the Port of Beaumont is expanding its deployment of Verint’s Nextiva Critical Infrastructure (CI)...
Rostrvm Solutions' Survey Shows Call Centres are not Ready for the New Consumer
The consumer is changing. Mobile technology is being quickly adopted and use of the internet continues to increase. Most notably...
CallMiner and Clarabridge Align to Enhance Business Intelligence Garnered from Customer Communications
CallMiner, a leading developer of advanced speech analytics software, and Clarabridge, a leading text analysis software company, today announced a...
Citizens Bank Selects the Noble™ Solution to Unify its Consumer
Citizens Bank has selected the Noble™ Solution from Noble Systems Corporation for blended inbound and outbound contact management in its...
Click, Click, Click, and Done! Save Time with NEW Tigerpaw Quote Import Tool
Tigerpaw Software, Inc., a leading developer of IT business management software, today announced its new Quote Import tool. Now users...
Contact Solutions Selects Intervoice Voice Portal as its VoiceXML Platform
Intervoice, Inc. (NASDAQ: INTV) today announced that Contact Solutions has selected Intervoice Voice Portal, a VoiceXML platform, to host voice...
SPSS Reports Record Third Quarter Revenue and Earnings
SPSS Inc. (NASDAQ:SPSS), a worldwide provider of predictive analytics software, today announced results for the quarter...
Softrax Webcast to Feature Best Practices in Complex Billing and Revenue Management
Softrax, the leading provider of enterprise revenue management and billing
solutions, today announced that it will host a special Webcast...
Cisco Announces Multi-Year Innovation and Sustainability Initiative in China
Cisco® today announced a multi-year investment initiative aimed at strengthening its business commitments and long-term corporate strategy in China. The...
Envision Partners with CFI Group For Optimizing Customer Satisfaction and Fueling Business Growth
Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, announced today a...
Customer Relationship Management Applications Set to Double in Value
As the increasing number or organizations understand the importance of positive customer experiences and strong customer relationships, the market for...
Genesys' Global Research Survey Reveals Optimised Customer Service is Becoming a Key Priority to Improve the Customer Experience
Nearly three quarters of customer service organisations have begun adopting strategies to optimise the value of every customer interaction, but...
Oracle’s Siebel CRM Chosen by PNC to Enhance Customer Service
Oracle today announced that The PNC Financial Services Group, Inc. (NYSE: PNC) has upgraded to Oracle's Siebel CRM to...
HP Delivers High-performance Computing Technologies to Speed Customers’ Research and Design Efforts
HP today announced new high-performance computing (HPC) technologies that help users more quickly analyze large amounts of data and perform...
Infoflow's Automated Report and Dashboard Delivery now Available for all Salesforce Users
Infoflow today announced the availability of its automated information capture, storage and distribution system for all users of salesforce.com...
Logicalis to Manage UK Network for Marks & Spencer
International solutions provider, Logicalis, has been awarded a 4-year managed service contract with high-street retailer, Marks & Spencer. Logicalis...
Two Medical Practices Select Galvanon’s Self-service Solutions to Improve Efficiency and Enhance the Patient Experience
Vanguard Urologic Institute based in Houston, Texas, and Medford Medical Clinic based in Medford, Oregon, have selected self-service technology applications...
Barnes & Noble Selects Accenture and Initiate Systems to Implement Master Data Management Software to Improve Customer Service
Barnes & Noble, Inc. (NYSE: BKS), the world’s largest bookseller, has selected Accenture (NYSE: ACN) and Initiate Systems to develop...
[
1 ]
[
2 ]
[
3 ]
[
4 ]
[
5 ]
[
6 ]
[
7 ]
[
8 ]
[
9 ]
[
10 ]
[
11 ]
Next
|
|
 |
|
|
|
by Document Type
