| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 Leading Nordic Fund Manager Selects Sun Microsystems for SWIFTNet Funds Integration
Sun Microsystems, Inc. (NASDAQ: JAVA) today announced that ODIN Fund Management, a leading Nordic fund management company, is using the...
EDS Launches World-First Payment Card Utility
EDS, a leading global technology services provider, today announced the launch of a world-first payment card utility in Australia to...
Innovative Systems Selects NAVTEQ® Map Data for Improved Address Processing
Innovative Systems, Inc. (ISI), a worldwide leader of data quality and regulatory compliance solutions, today announced its agreement with NAVTEQ,...
Telelogic signs 3.5 MEUR Agreement with Global Leading Aerospace Defense Manufacturer
Telelogic (STO:TLOG) has signed a 3.5 year, 3.5 million Euro license, maintenance and consultancy agreement with a European aerospace defense...
Amcat Launches New Call Centre Software within Stellar
Amcat, a leading provider of intelligent customer contact solutions has recently deployed its multi-channel communications software solution, Contact Centre Suite...
VivaCell Selects Redknee USSD Gateway and Self-Care Application Suite to Help Drive Leadership Position in Armenia
Redknee Solutions Inc. (“Redknee” or the “Company”) (AIM: RKN), a leading provider of innovative infrastructure software that monetizes and personalizes...
Acision Appoints New Chief Executive Officer
Acision today announces the appointment of recognised industry stalwart Rory Buckley as Chief Executive Officer (CEO). Acision, the messaging and...
Nortel Appoints Pavi S. Binning as EVP and Chief Financial Officer
Nortel* [NYSE/TSX: NT] President and CEO Mike Zafirovski today announced the appointment of Pavi S. Binning as Executive Vice President...
Future Looks Promising for Communication Services and Solutions in the North American Retail Sector
Communication services and solutions are acquiring growing importance in the retail vertical as retailers become aware of the many benefits...
MB Context Software Turns Information into Insight
Business intelligence consultancy Morgan Benjamin has today launched a tool that will revolutionise the way reporting is currently carried out...
Ingres Addresses Customer Demand Through Services Acquisitions in EMEA and APAC
Ingres Corporation, the leading open source information management company for enterprise applications, today announced the acquisition of two systems integrators...
Interactive Intelligence Ranked Sixth Fastest Growing Indianapolis Public Company
Interactive Intelligence Inc. (Nasdaq: ININ), a global developer of business communications solutions, was ranked sixth among the 25 fastest growing...
Tadiran Telecom Appoints Industry Veteran Zeev Rubinstein as Chief Executive Officer
Tadiran Telecom® Inc., a leading global IP business telephone and communications solutions provider, today announced the appointment of telecommunications leader...
Initiate Systems Introduces New Initiate CitizenTM Software
Initiate Systems, Inc., today announced the availability of Initiate CitizenTM software. This new product leverages the innovative Initiate Master Data...
Premiere Global Services Included in Deloitte’s Technology Fast 50 Program for Georgia
Premiere Global Services, Inc. (NYSE:PGI), a global provider of on-demand business process improvement solutions, has been named to Deloitte’s prestigious...
Version One is Finalist in Software Category of UK's Leading Accountancy Awards
Document management and imaging software author, Version One has beaten some of the UK’s largest enterprise software companies to reach...
Northern Ireland Electricity Powers Up Customer Service
VoiceObjects, the leading provider of adaptive self-service phone portals, and SpeechStorm(TM), a leading provider of advanced speech recognition solutions, have...
NICE Wins $9 Million Contract From New York City for NICE Inform for Its Next Generation 9-1-1 Emergency Call Centers
NICE Systems Ltd. (Company Profile, Past Stories, Case Studies) (NASDAQ:NICE - News), the global provider of advanced solutions that enable...
Aon Fuels Growth with ResponseTek NPS Solution
ResponseTek Networks, the leading on-demand customer experience management software vendor, today announced that Canadian insurance brokerage and risk management firm...
Bank of the West Selects Pegasystems to Streamline Operations and Improve Customer Service
Pegasystems (NASDAQ: PEGA), the leader in Business Process Management (BPM), today announced that Bank of the West has chosen Pegasystems’...
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