| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 Sage Launches Human Resources Software in the UK
Business management software provider Sage (UK) Limited today announces the launch of its new HR Software, Sage 50 HR 2007....
Advanced Communications Announces the Official Final Release of Advanced CRM Solution
Advanced CRM version 2.0 features online sales solution integrated with live chat and ticketing. It has many advanced features, a...
Transcom WorldWide SA Acquires Austrian Debt Collector IS Inkasso
The Swedish-controlled, Luxembourg-based customer relationship management (CRM) solutions and debt collection services provider Transcom WorldWide SA said on Monday (3...
More Profits with VoIP Termination Business Plan
Business sector has being expanding by folds and leaps and with this the competition to survive in the industry while...
WebROI: Service with a smile ... but no staff
For the growing number of companies launching with little or no staff, serving customers round the clock - when they...
Graham Technology a Strong Performer in Human-Centric BPMS for Banking and Investments
Graham Technology, a provider of customer-oriented business software and services, today announced that it has been identified as a Strong...
Kintera Connect Partner Program Welcomes New Merchant Partner, EZ Prints
Kintera® Inc. (NASDAQ: KNTA) today announced that EZ Prints, a leading private-label digital photofinishing, fulfillment and technology solutions firm, has...
TeleTech@Home Delivers Better Customer Service with Home-Based Workforce
TeleTech Holdings Inc., one of the largest and most geographically diverse global providers of business process outsourcing (BPO), today launched...
Pythagoras Solves Relationship Theorum
Pythagoras Communications, a Microsoft Gold Partner, has signed up to resell SalesCentric's Relationship Charts software, enhancing its current Microsoft Dynamics...
Disaster Recovery OnDemand Announced by Promero
Promero today announced the deployment of its Disaster Recovery OnDemand software solution. The solution enables companies to maintain their local...
Lockton Launches Business Resilience to Protect Against Emerging Technology Risks
Lockton has designed an exclusive insurance product called Business Resilience in partnership with Kiln, an international insurance and reinsurance underwriter....
Ezwim Launches Total Telecom Management 8.3
Ezwim the leading Software-as-a-Service provider for Telecom Expense Management services, today announced the launch of Total Telecom Management 8.3 (TTM...
TalkTalk Enterprise Offers UK Businesses True Telecom Value
TalkTalk Enterprise, from communications retailer The Carphone Warehouse, is continuing to revolutionise the way small businesses buy telecoms solutions, with...
New Survey Finds Compliance Costs Remain High for Banks
As anti-money laundering (AML) regulation continues to grow, the cost of conducting KYC checks on new counterparties and dealing with...
BT Web Clicks Service Helps Small Businesses Reach New Internet Customers
A new search engine marketing service - BT Web Clicks - helps small businesses to reach new customers over the...
AER Arann Says no to Check-in Charges
Aer Arann, one of Europe's fastest growing airlines, confirmed today that it has no plans to introduce check-in charges on...
Belk and IBM Strengthen Outsourcing Relationship
Belk, Inc., the largest privately owned department store company in the United States, and IBM today announced that Belk has...
Softlab Recruits a Leading Contact Centre Specialist as Part of its Consultancy Growth Plan
Softlab Limited has recently recruited Elisabeth Olafsdottir into its Customer Management practice. Elisabeth is focused on Contact Centres specifically assisting...
Coremetrics Rolls Out Tailored SMB Solutions
Coremetrics, a provider of marketing optimization solutions, announced the availability of 'Coremetrics SMB Solutions' online marketing packages, enhanced specifically to...
CBN Introduces High-Bandwidth Services to Indonesia’s Businesses Using Nortel Metro Ethernet Solutions
Customers of Cyberindo Aditama (CBN), Indonesia's largest Internet service provider, can now share high-bandwidth, real-time services such as VoIP and...
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