| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 Gartner Says Worldwide Software as a Service Revenue in the Enterprise Application Software Markets to Grow 21 Percent in 2007
Worldwide total software revenue for software as a service (SaaS) within the enterprise software markets is projected to surpass $5.1...
Pio-Tech Improves Customer Service, Sales, and Marketing Using Soffront CRM
Soffront® Software Inc. (www.soffront.com), the leader in mid-market CRM software, today announced that Pioneers Information Technologies Co. (Pio-Tech) is...
iCentera Taps IBM Search Software to Help Portal Clients Find and Access Important Business Information
IBM (NYSE: IBM) announced today that iCentera has selected IBM search software to provide its more than 65,000 client portal...
Sun Microsystems Announces StarOffice Software Suite to be Distributed Through Google Pack
Sun Microsystems, Inc. (Nasdaq: SUNW) today announced that its award-winning
office productivity software, StarOffice, is now available through the Google...
Citrix to Enter Server and Desktop Virtualization Markets with Acquisition of XenSource
Citrix Systems, Inc. (Nasdaq:CTXS), the global leader in application delivery infrastructure, today announced a definitive agreement to acquire XenSource, Inc....
Business Objects Leaps Into Top Three in Corporate Performance Management Through Acquisitions
Business Objects (Nasdaq:BOBJ)(Euronext Paris ISIN code: FR0004026250 - BOB), the world’s leading provider of business intelligence (BI) solutions, announced that...
AMD Empowers Channel Partners with New Product and AMD Validated Solutions Program Offerings
Further demonstrating its ability to add value and enable differentiation for solution providers to compete, AMD (NYSE:AMD) today announced enhancements...
eOn Communications Launches VoIP Telecommunications Services Partner Program
eOn Communications Corporation™ (NASDAQ: EONC), a leading provider of telecommunications solutions, today announced the availability of its Business Connect Partner...
Vignette Imaging and Workflow Solution Features Advanced Desktop and Microsoft Integration
Vignette (NASDAQ: VIGN) today announced it has added significant usability and integration improvements to its Imaging and Workflow solution. The...
Customer Centricity and Product Innovation Fuels Rapid Customer Adoption for Oracle On Demand and Oracle's Siebel CRM On Demand
Oracle today announced that Oracle's Siebel CRM On Demand and Oracle On Demand have achieved significant customer traction, further extending...
GigaBeam Announces Further Penetration in European Market Following Milestone Order for Proprietary Wireless Broadband Technology in United Kingdom
GigaBeam Corporation (NASDAQ:GGBM), deploying WiFiber(R) "wireless fiber optics" technology to economic centers across the globe, announced today that it has...
MedPartners to Implement the ikaEnterprise System as its Total Technology Outsourcing Solution
MedPartners, a joint venture between Lutheran Health Network and Three Rivers Medical Associates Independent Physician Association has contracted with ikaSystems...
Synchronica plc Signs Breakthrough Contract with Sun Microsystems
Synchronica plc (AIM: SYNC.LN), the mobile synchronisation and device management company, is pleased to announce that it has signed a...
Safeguarding Personal Information Calls for a More Comprehensive Approach by Financial Services Institutions
New research from TowerGroup finds that businesses are not doing nearly enough to prevent the loss or theft of customers'...
Motive Reports Continued Business Progress In 2007 First Half
Motive, Inc. (OTC: MOTV), a leading provider of service management software for broadband and mobile data services, reported today that...
China Voice Holding Corp. Completes Acquisition of Dial-Tone Communications
China Voice Holding Corporation (OTC:CHVC-News), a provider of Voice over Internet Protocol (VoIP) communications, Office Automation and Wireless Solutions for...
InSync Software, Inc. Offers RFID-Driven Returnable Asset Tracking Solution
InSync Software, Inc., the San Jose-based RFID and sensor-driven software company, today announced the immediate offering of an RFID-Driven Returnable...
Autonomy etalk's Qfiniti VoIP Technology Receives Prestigious Award From Customer Interaction Solutions Magazine
Autonomy Corporation plc , a global leader in infrastructure software for the enterprise, today announced that Technology Marketing Corporation's (TMC)...
The Fuze Suite Speaks SalesForce.com
Providing an aggregate best of breed sales and customer care solution, Callahan & Associates and Fuze Digital Solutions have successfully...
Callidus Software and The ReThink Group Announce Service Alliance
Callidus Software, a leader in Sales Performance Management (SPM), and The ReThink Group, a leading European managed services and resourcing...
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