| Editorial |
 CRM Forgot Something – The Marketing Department
I know that everyone has their favorite CRM joke to tell at parties already at this point. But to be fair, CRM did give the IT department an agenda and lots of work building all those databases. Wait a minute I thought CRM was supposed to deliver a single customer database?
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| Highlights |
 e-PRM: the importance of quality prospect email marketing
The email medium has for too long been viewed as a cheap and ‘easy’ way of marketing to customers. It is this attitude however, that has led to the prevalent SPAM label associated with email messaging.
by Amanda Ling, , Associate Director of Data Intelligence
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| What's
New? |
 TowerGroup estimates that nearly 24 million consumers are currently active users of online banking bill payment in the U.S., and that the volume of online bill payments will reach 3.87 billion transactions by 2012. However, the success of online bill pay has also increased delivery and support costs for financial services institutions.
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 Rogers Wireless Selects Nuance Voice Control, Brings Speech-based Mobile Search and Communication to Canada
Nuance Communications, Inc. today announced that Rogers Wireless, Canada’s largest wireless voice and data communications service provider, will offer Nuance®...
IT Services Powerhouse Emerges
Presidio Networked Solutions ("Presidio"), the nation's largest independent provider of Advanced IT infrastructure services, today announced year-over-year growth of 37%...
Fast Announces Agreement to Acquire Convera Corporation's RetrievalWare(TM) Business
Fast Search & Transfer(TM), a leading developer of search technologies, today announced its agreement to purchase selected assets of Convera...
Online Banking Customers Demanding Some Things More than Others
Online Banking Here to Stay
According to a January 2007 survey of 990 US adults conducted by Prophis eResearch, 58%...
Intervoice Lauds Enterprises for Innovative Services to Customers
Intervoice, Inc. today announced the winners of its Innovative Solutions awards during its "Interactions 2007" user conference. Several hundred industry...
Digital River Enhances Digital Delivery Capabilities for Online Gaming Market
Digital River, Inc., a global leader in e-commerce outsourcing, today announced that it is offering enhanced digital delivery capabilities for...
Nominum Announces Reseller Agreement With Siemens Networks LLC
Nominum, the leading provider of network naming and addressing solutions, today announced a reseller agreement with Siemens Networks that will...
Carlson Marketing and Enpocket Form Global Alliance in Loyalty Mobile Marketing
Carlson Marketing, a global leader in marketing services, and Enpocket, the Intelligent Mobile MarketingTM company, today announced that the two...
ARC Acquires Teja Technologies to Create Software Platforms and Development Environments for the VRaptor(TM) Multicore Architecture
ARC International today announced that it has acquired the key assets of Teja Technologies, Inc., a privately held company based...
Nedbank Group and AMD Partner to Narrow the Digital Divide in South Africa
Nedbank Group and Advanced Micro Devices, Inc. today announced a 50x15 partnership to jointly deploy innovative technology solutions across five...
Interwise Connect Achieves “Avaya Compliant” Status
Interwise®, the global leader in unlimited voice, web and video conferencing for the enterprise, today announced that the company’s Interwise...
Cincom Synchrony Wins Product of the Year for Its Call Center Desktop Capabilities
Call Center Magazine has awarded Cincom Systems’ Synchrony™ its 2007 Product of the Year for its integrated desktop capabilities for...
Sage CRM Solutions Receive ISM Inc.’s Top 15 CRM Awards For Small To Mid-Sized Businesses
Sage Software announced today that SageCRM/SageCRM.com and Sage SalesLogix have been selected by ISM Inc., Customer Relationship Management (CRM) and...
UK Tour Operator Cosmos and Low-Cost Airline Monarch Choose Empirix for Web Application Testing
Empirix (r) Inc., which helps organisations adopt complex communications solutions with confidence, has landed Cosmos, the UK's largest independent tour...
Purisma Business Data Appliances Offer Industry’s First “Instant-On” Master Data Capability
Purisma™, a leading provider of master data management (MDM) solutions, today announced a new family of Business Data Appliances, the...
Study by Filene Research Institute and Satmetrix Examines Credit Union Member Loyalty
Filene Research Institute, and Satmetrix today announced the availability of a new study that examines member loyalty for 17 leading...
Executives are Taking a Hard Look at Soft Issues
Results of Bain & Company's Management Tools & Trends 2007 study find that softer management issues, such as corporate culture,...
SalesFlow Boosts After-Sales
Sawfish Software has agreed a deal to provide Far East Property Solutions with the business process management solution, SalesFlow, so...
Longwood Software Introduces TagTeam Automated Reporting Capability that Provides Insight into Key Activities by Salespeople and Customers
Longwood Software, developer of the TagTeam® marketing materials management system, announces TagTeam Auto Reports, a new capability that provides insight...
New NEC Display Solutions of America Poised for Growth and Improved Service to Customers
Executives of NEC Corporation said today that the merger of its Visual Systems Division and NEC Display Solutions of America,...
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