| Editorial |
 The Voice of Your Community — Knowing How to Leverage it
Community generated content is all the rage these days. You see it on the established brands like Amazon, eBay and Flikr. You see it on all the new social shopping sites like Kaboodle or ThisNext. Then there are sites like Wikipedia or Yelp that are comprised solely of community content. The decision that many corporations face is how to determine what kind of community content to adopt and how to leverage its voice during the sales cycle.
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| Highlights |
 Customer Defection: a Signal for the Spanish Telecom Market
The world is becoming generally more mobile and less loyal. With the mobile telecoms industry showing high levels of customer defection throughout Europe, it is no wonder marketers are becoming obsessed with retention strategies. Yet despite all the effort and investment going into customer retention and loyalty, the effective strategies implemented by well known success story companies are not yet the norm.
by Giovanni Pellegrini, Sales Director Southern Europe
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| What's
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 Research by the University of Michigan - which discovered that 75 per cent of e-banking sites have at least one design flaw that leaves customers exposed to cybercrime - confirms the case for behavioural analysis as a part of business IT security software, says Geoff Sweeney, chief technology officer with Tier-3.
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 Release of Astea Alliance 8.0 is Elevating the Way the World Delivers Customer Service to a Whole New Level
Astea International Inc., a global provider of service lifecycle management (SLM) solutions, has introduced a new version of the industry’s...
Turkcell Renews Contract with BSG Clearing Solutions for GSM Data Clearing Services
BSG Clearing Solutions, (BSG), a subsidiary of Billing Services Group Limited (AIM:BILL), the telecom industry’s clearing and settlement provider, today...
Speech Recognition Technology in the Enterprise Moves Beyond Customer Service Applications
A growing number of companies are deploying speech recognition technology in areas of the enterprise, outside the contact center, in...
Global 360 Joins the Microsoft Business Process Alliance and Leverages Microsoft Applications to Deliver Best-In-Class Process Management Solutions
Global 360, a leading provider of business process management (BPM), and optimisation solutions, today announced the company has joined the...
Unified Messaging Educational Site Launched by AVST and ITworld.com
Applied Voice & Speech Technologies, Inc. (AVST), a leading provider of unified communications solutions, today announced the launch of a...
Centergistic Solutions Reports Strong Financial Results for Last Two Quarters
Centergistic Solutions, a leading global provider of enterprise performance management software solutions for the contact center, announced today strong financial...
NICE Receives Order for its Integrated VoIP based Solutions from RAFAEL
NICE Systems Ltd., the global provider of advanced solutions that enable organizations to extract Insight from Interactions™ to drive performance,...
EarthLink Introduces Next Generation of Proactive Customer Service
LivePerson, Inc., a provider of online conversion solutions, today announced that EarthLink has launched the industry’s first proactive live chat...
Spanlink Separates Products and Services Businesses
Spanlink Communications, Inc. a leading provider of contact center and business communications solutions based on VoIP technologies, today announced that...
Seagull Software Names New Acting CFO
Seagull Software today announces that, in light of the position of the Chief Financial Officer of the Company becoming redundant...
Callidus Software and TerrAlign Form Strategic Alliance
Callidus Software Inc., the leader in Sales Performance Management (SPM) and Enterprise Incentive Management (EIM), today announced a strategic alliance...
Fonality Redefines Managed Service Provider Landscape With IP PBX and VoIP for Small and Medium-Sized Businesses
Fonality(R), the leader in open source IP telephony, announced today that it is the first IP telephony company to join...
LBi Software Engineering Introduces CaseManager Call Tracking and Help Desk Software
LBi Software Engineering, a systems integration services provider, today announced LBi CaseManager, a call tracking and help desk management solution...
Dell Opens Call Center in Philippines
American computer maker Dell Inc. opened its second customer call center in the Philippines Thursday, bringing the number of local...
Mitel Reveals Future of Contact Centers at VoiceCon
Mitel® will reveal the future of contact centers in a dedicated booth (# 1106) at VoiceCon in Orlando, March 5...
TheLadders.com Names Michael McCurdy Director, Customer Relationship Management
TheLadders.com, the world's leading $100,000+ jobs website, announced today that Michael McCurdy has joined the company as Director, Customer Relationship...
CallMiner Launches International Operations with Opening of UK Office
CallMiner, the leading provider of speech analytics solutions, today announced the opening of their first international base of operations. Located...
Pocket Communications Surpasses 100,000 Subscribers
Pocket Communications is marking a customer milestone today: The San Antonio-based company now has more than 100,000 subscribers, an achievement...
Market2Lead Wins WizKids Award for CRM Software Innovation
Market2Lead, a software-as-a-service (SaaS) provider of B2B automated marketing solutions that accelerate demand and revenue growth, announced today that Beagle...
Global Crossing Simplifies Transition to VoIP for Enterprises
Global Crossing, a leading global IP solutions provider, today announced it is making it easier for enterprises to migrate from...
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