| Editorial |
 The Voice of Your Community — Knowing How to Leverage it
Community generated content is all the rage these days. You see it on the established brands like Amazon, eBay and Flikr. You see it on all the new social shopping sites like Kaboodle or ThisNext. Then there are sites like Wikipedia or Yelp that are comprised solely of community content. The decision that many corporations face is how to determine what kind of community content to adopt and how to leverage its voice during the sales cycle.
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| Highlights |
 Customer Defection: a Signal for the Spanish Telecom Market
The world is becoming generally more mobile and less loyal. With the mobile telecoms industry showing high levels of customer defection throughout Europe, it is no wonder marketers are becoming obsessed with retention strategies. Yet despite all the effort and investment going into customer retention and loyalty, the effective strategies implemented by well known success story companies are not yet the norm.
by Giovanni Pellegrini, Sales Director Southern Europe
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| What's
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 Research by the University of Michigan - which discovered that 75 per cent of e-banking sites have at least one design flaw that leaves customers exposed to cybercrime - confirms the case for behavioural analysis as a part of business IT security software, says Geoff Sweeney, chief technology officer with Tier-3.
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 JMsolutions Announces Next Generation of Mobile AAX(TM)
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Sage SalesLogix Mobile CRM Chosen by Armstrong World Industries
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Speech On-Demand is very much In-Demand
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Finacle from Infosys Positioned in the Leaders Quadrant in the Magic Quadrant for International Retail Core Banking Solutions
Finacle from Infosys, today announced that Gartner, Inc. has positioned Finacle core banking solution in the Leader Quadrant in the...
NewsGator Integrates Spanning Salesforce to add RSS Functionality to Salesforce.com
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AirMed International Offers Customers "Peace Of Mind" With Cistera Networks
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Talisma to Provide Integrated CIM Suite to WildBlue Communications
Talisma® Corporation, the market leader in Customer Interaction Management (CIM) solutions, today announced that WildBlue Communications, a leading provider of...
Numara Software Helps Mitigate IT Impact of New Daylight Saving Time (DST) Schedule
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SSPA Support Technology Buyers Guide Now Available
The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, today...
Vignette Supports USA.gov Launch
Vignette announced its Next-Generation Web solution played an integral role in the U.S. Government's transition to a more robust Web...
SITEL and ClientLogic Close Merger, Creating a New Global Business Process Outsourcing Leader
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MyFax Now Offers Complete Integration with ACT! Customer Relationship Management Software
MyFax(TM) today announced that it fully integrates with ACT! customer relationship management software. MyFax, also fully integrated with both Microsoft...
84% Users Prefer Ryder Systems "Dynamic Report" to a Normal Phone Bill
Ryder Systems "Dynamic Report", the secure telecoms eBill with interactive usage analysis charts, has received a virtually perfect score following...
Printable Technologies Acquires Personal URL Technology
Printable Technologies(R), Inc., a leading provider of Web to Print workflow and Variable Data Printing (VDP) solutions and Software as...
Aspect Software's Aspect Customer Self Service 7.2 Named Product of the Year
Aspect Software, Inc., the world's largest company solely focused on the contact centre, has received Customer Inter@ction Solutions magazine's...
Easier Export Increases Options for PartsArena
Infomill has today unveiled the latest upgrade to its PartsArena solution at the Interlog Winter 2007 event in Florida USA....
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