| Editorial |
 The Voice of Your Community — Knowing How to Leverage it
Community generated content is all the rage these days. You see it on the established brands like Amazon, eBay and Flikr. You see it on all the new social shopping sites like Kaboodle or ThisNext. Then there are sites like Wikipedia or Yelp that are comprised solely of community content. The decision that many corporations face is how to determine what kind of community content to adopt and how to leverage its voice during the sales cycle.
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| Highlights |
 Customer Defection: a Signal for the Spanish Telecom Market
The world is becoming generally more mobile and less loyal. With the mobile telecoms industry showing high levels of customer defection throughout Europe, it is no wonder marketers are becoming obsessed with retention strategies. Yet despite all the effort and investment going into customer retention and loyalty, the effective strategies implemented by well known success story companies are not yet the norm.
by Giovanni Pellegrini, Sales Director Southern Europe
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| What's
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 Research by the University of Michigan - which discovered that 75 per cent of e-banking sites have at least one design flaw that leaves customers exposed to cybercrime - confirms the case for behavioural analysis as a part of business IT security software, says Geoff Sweeney, chief technology officer with Tier-3.
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 Tangoe, Inc. Secures $8 Million in Funding to Support Continued Expansion
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Shared Services Can Drive Dramatic Finance Cost Reductions, But Many Companies See Little to No Cost Benefit
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Citroën Appoints Ion Group to Support Fleet Sales and Contact Management
As part of an ongoing initiative to further its presence in the increasingly competitive fleet market, Citroën UK has appointed...
Return Path Launches Free Email Reputation Search Service
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M-Tech Information Technology, Inc. and Encentuate Partner to Offer a Complete Identity and Access Management Solution
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iMagicLab Adds Hosted BDC Services to Improve Dealer Conversions
iMagicLab, the nation’s fastest growing CRM and Inventory system for automobile dealers, is pleased to announce the completion of a...
HP Offers Enterprise Customers Integrated Products and Support for Upcoming Microsoft Launch
HP announced a broad portfolio of “Microsoft-Ready” products, services and solutions to help ensure customers experience a seamless transition to...
Syclo Releases SMART Schedule Version 3.0
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Epicor® Announces Support for the 2007 Microsoft Office System and Windows Vista, Connecting People, Information and Business Processes
Epicor Software Corporation, provider of enterprise business software solutions for the midmarket and divisions of the Global 1000, has announced...
Top Tips for Retailers from RightNow: Give Your Customers The Best Online Gift this Christmas
Following recent studies suggesting that internet sales in Britain will top £7 billion, compared with £5.5 billion last year*, RightNow®...
LivePerson Gains Momentum in Small and Medium Business Segment
LivePerson, Inc., a provider of online conversion solutions, has announced continued momentum within the small and medium business (SMB) sector,...
TechTeam Global Strengthens Management Team with New Executive Appointments
TechTeam Global, Inc., a global provider of information technology (IT) and business process outsourcing services, has announced changes within the...
New Blog Site ‘Talent On Target’ Launched by Tenrox for the Project Workforce Management Community
Tenrox, provider of workflow-driven Project Workforce Management solutions–announces the launch of Talent On Target, a new project workforce blog dedicated...
Syclo's Mobile Solutions Earn Symbol Technologies' 2006 EMEA Partner Ecosystem Award
Syclo, a global leader in mobile software solutions, announced that its portfolio of mobile solutions, powered by Agentry, was recognized...
Nortel Opens Asia Network Management Center in India
Nortel has enhanced its ability to help enterprises, service providers and cable operators worldwide focus resources on their business rather...
The Carphone Warehouse Selects Redback to Help Deliver Free Broadband Services in the U.K.
Redback Networks Inc., provider of multi-service edge routers for next generation IP networks, today announced that Opal Telecom, a subsidiary...
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