| Editorial |
 CRM Forgot Something – The Marketing Department
I know that everyone has their favorite CRM joke to tell at parties already at this point. But to be fair, CRM did give the IT department an agenda and lots of work building all those databases. Wait a minute I thought CRM was supposed to deliver a single customer database?
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| Highlights |
 e-PRM: the importance of quality prospect email marketing
The email medium has for too long been viewed as a cheap and ‘easy’ way of marketing to customers. It is this attitude however, that has led to the prevalent SPAM label associated with email messaging.
by Amanda Ling, , Associate Director of Data Intelligence
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| What's
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 TowerGroup estimates that nearly 24 million consumers are currently active users of online banking bill payment in the U.S., and that the volume of online bill payments will reach 3.87 billion transactions by 2012. However, the success of online bill pay has also increased delivery and support costs for financial services institutions.
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 M2M Holdings Finalizes Acquisition of Onyx Software Corporation
M2M Holdings Inc., the holding company that is jointly owned by Battery Ventures VI, L.P. and Thoma Cressey Equity Partners...
Nuance Speaker Verification Delivers Biometric Security without Expensive Equipment or Special Hardware
Nuance Communications, Inc.,the world’s leading supplier of speech and imaging solutions, is helping contact centers battle the threat of fraud...
Nuance Communications Partners with ClickFox to Deliver Nuance Consumer Insight Solution for Better Contact Center Performance
Nuance Communications, Inc., the world’s leading supplier of speech and imaging solutions, today introduced a Nuance consumer insight solution powered...
Market Leader Genesys Sets Vision for the Future of Speech Self-Service
Genesys Telecommunications Laboratories, Inc., an Alcatel company, today unveiled its plans for the next generation speech platform, extending voice self-service...
e-MDs Provides Critical Service to Doctors with Parature Customer Support Solution
Parature, provider of award-winning, on demand customer support software, announced today that e-MDs, a leading provider of integrated clinical and...
Intervoice and Datria Deliver New Automated Field Service
Intervoice, Inc., a world leader in converged voice and information solutions, today announced a new field...
ATG and Accretive Commerce Form Strategic Alliance to Deliver Fully Integrated Commerce Solution
ATG, whose licensed and on demand technology powers e-commerce sites and supporting e-marketing and e-service solutions for the world's most...
Crystal Vision Server XI Named One of VARBusiness Magazine's Midmarket Products of the Year
Business Objects, the world's leading provider of business intelligence (BI) solutions, today announced that Crystal Vision Server XI has been...
TuVox Launches TuVox On Demand 6.0
TuVox, a leading provider of On Demand speech applications, today announced the launch of TuVox On Demand 6.0. Many companies...
Ecometry Partnership with Acquity Group a Success, Proclaiming 6 Commerce OnDemand™ Wins
Ecometry Corp., a leading supplier of software for multi-channel commerce, today announced it is continuing to expand its partnership with...
Consumers Hanging-Up the Phone in Favor of Online Chat for Customer Service, Finds New SupportSoft Research
SupportSoft, Inc., a leading provider of technical support automation software, today announced the results of a national, independent survey(1) among...
Leading Pharmaceutical Company Selects Dendrite to Promote Patient Adherence across its Enterprise
Dendrite International, Inc., a leading provider of pharmaceutical industry solutions, today announced that one of the world’s leading pharmaceutical...
Witness Systems Delivers Enhancements, Drives Down Total Cost of Ownership for IP Recording
Witness Systems, a leading global provider of workforce optimisation software and services, today announced enhanced functionality to its Impact 360...
Envox Worldwide Introduces Envox CT Connect Gateway For Cisco CallManager
Envox Worldwide, a leading global provider of voice solutions, today announced the availability of the Envox CT Connect™ Gateway for...
ELK Promotions Opts for Entellium; Promotions Industry Leader Sees a ''New World of Opportunity'' Thanks to Hosted CRM Suite
Entellium today announced that ELK Promotions, Inc. has deployed Entellium's hosted CRM suite to help it anticipate client needs and...
New England Controls Improves Services and Processes Using Soffront CRM
Soffront® Software Inc., a leading provider of CRM software, today announced that New England Controls has substantially improved their service...
Louisiana Department of Economic Development Uses Sage CRM To Manage Influx of Hurricane Relief Requests
Sage Software today announced that the Louisiana Department of Economic Development (LED), a provider of business leadership, policy and...
European Home Retail plc selects Sabio to design and implement major contact centre
Sabio, the innovative contact centre services and solutions company, has won a major half a million pound order from European...
New Mobile CRM Option, Tighter MS Office Integration Headline New Enhancements to CRM Product for Small and Medium Enterprise
Maximizer Software Inc., a leading provider of proven and affordable customer relationship management (CRM) and contact management solutions, today announced...
Aspect Software Introduces VoiceXML Forum-Certified Aspect Customer Self Service 7.2; Voice Portal Enhances Power, Portability of Contact Center Applications
Aspect Software, Inc., the world’s largest company solely focused on the contact center, announced today that the Aspect® Customer Self...
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