| Editorial |
 CRM Forgot Something – The Marketing Department
I know that everyone has their favorite CRM joke to tell at parties already at this point. But to be fair, CRM did give the IT department an agenda and lots of work building all those databases. Wait a minute I thought CRM was supposed to deliver a single customer database?
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| Highlights |
 e-PRM: the importance of quality prospect email marketing
The email medium has for too long been viewed as a cheap and ‘easy’ way of marketing to customers. It is this attitude however, that has led to the prevalent SPAM label associated with email messaging.
by Amanda Ling, , Associate Director of Data Intelligence
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| What's
New? |
 TowerGroup estimates that nearly 24 million consumers are currently active users of online banking bill payment in the U.S., and that the volume of online bill payments will reach 3.87 billion transactions by 2012. However, the success of online bill pay has also increased delivery and support costs for financial services institutions.
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 Oracle to Close Acquisition of Portal Software Today
Oracle Corporation announced that it will complete its acquisition of Portal Software, Inc. immediately and is moving ahead quickly with...
New Contact Centre Drives Service Improvements at South Hams District Council
A customer survey conducted within the South Hams district of Devon has revealed that customer satisfaction has risen and abandoned...
Dendrite Announces Schering-Plough to Enhance Sales Force Effectiveness and Business Planning Solution With Dendrite's Proven .NET Framework
Dendrite International, Inc., provider of pharmaceutical industry solutions, announced that Schering Corporation, a subsidiary of Schering-Plough Corporation, has signed a...
National Bank of Abu Dhabi Opts for ProgressSoft's Electronic Check Clearing Solution
ProgressSoft, provider of imaging solutions to the financial sector, announced that is has been awarded the electronic check clearing project...
Lancashire Rural Futures Benefits from Enhanced CRM Implementation
Lancashire Rural Futures (LRF) utilises Captavia™, the CRM solution from Initiative Software,to manage project and customer related activities. LRF supports...
Intervoice Announces Powerful, Integrated, Enterprise-Class Global Service Suite
Intervoice, Inc., provider of converged voice and information solutions, announced a comprehensive and integrated suite of enterprise-class voice solution services...
CALL-CENTRES.COM Launched
Rob O’Malley, the founder of the highly successful offshore outsourcer, Asian Call Centres, has formed a new company called call-centres.com...
ATG and Steria Announce a Wide Ranging Partnership Agreement
ATG, whose licensed and on demand technology powers e-commerce sites and corresponding e-marketing and customer service for the world's most...
Assurant Awarded Patents for Call Processing System
Assurant, Inc. (“Assurant”) (NYSE: AIZ), provider of specialty insurance and insurance-related products and services, has been awarded two patents for...
IMGroup with ITV Solution Selected Finalist for Microsoft Global Award
IMGroup has been selected as a finalist for the second year running for the global Microsoft Technology Innovation Partner of...
German Savings Bank Aurich-Norden Converts All ATMs to NCR
Aurich-Norden, a savings bank based in East Friesland, Germany, has signed a major contract with NCR Corporation to completely convert...
Parature Secures $13.5 Million in Venture Capital
Parature, provider of award-winning, on demand customer support software, announced that the company has successfully completed a Series A financing...
Version One Announces Sage MMS v.3 Integration
Document management and imaging software author, Version One, announces that its award-winning product portfolio of 'paperless technology' solutions is now...
Pegasystems Included in New NASDAQ Global Select Market
Pegasystems, provider of unified process and rules technology, announced it has been selected for inclusion in the NASDAQ Global Select...
Cerillion Implements Broadband Billing Solution for Bulldog Communications
Convergent Billing specialist, Cerillion Technologies, has announced the successful implementation of the Cerillion CRM and Billing solution for Bulldog Communications...
Wireless Carriers Need to Focus on Customer Experience
JupiterResearch finds that mobile communities have emerged as a popular, though unproven strategy for wireless carriers to drive data usage....
Unica Announces Settlement and License Agreement with NetRatings, Inc.
Unica® Corporation, provider of Enterprise Marketing Management (EMM) solutions, announced that it has reached a settlement and patent license agreement...
Ipedo XIP Now Available on Salesforce.com's AppExchange
Ipedo and salesforce.com, provider of on-demand business services, announced the availability of Ipedo XIP for salesforce.com's AppExchange. Ipedo XIP is...
TeleTech Completes Acquisition of Direct Alliance Corporation
TeleTech Holdings, Inc., a business process outsourcing (BPO) provider, announced it has completed the acquisition of Direct Alliance Corporation, a...
European Net Retail Crosses the €100 Billion Mark — and Keeps Growing
2006 shows some remarkable eCommerce stats: 100 million European online shoppers will spend an average of €1000 each, and drive...
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