| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Q&A with Vivek Thomas, President, Maximizer Software
Vivek
Thomas joined Maximizer in
2002 and began serving as the CRM software provider's president on June
first of this year. He graciously agreed to an email interview with CRM2Day
about the current state of the CRM market and Maximizer's plans for the
future.
by
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 Worldwide Business Security Concerns Brightens the Future of Smart Cards Markets
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RightNow Only Full-Suite CRM Vendor on Leading Research Firm’s List of Top Email Service Providers
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Dendrite Appoints Joseph Ripp as President and Chief Operating Officer
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Exstream Software Announces French Version of Dialogue Anywhere for Marketing
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eOn Communications Announces Intent to Acquire Spark Technology Corporation
eOn Communications Corporation™, a provider of telecommunications solutions, announced that it has signed a non-binding Letter of Intent (“LOI”) to...
Cerillion Supports Launch of First Live HSDPA Network
Convergent billing specialist, Cerillion Technologies, announced it has completed implementation of its mediation solution in support of Manx Telecom’s...
Citrix Delivers Smart Agent Technology to Integrate Business Applications and IP Telephones
Citrix Systems, Inc., a global provider of access infrastructure solutions, announced the availability of its new Smart Agent technology with...
Purisma Launches Revolutionary Solution For Customer Identity Management
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Envox 6.1 Receives Editor's Choice Award
Envox Worldwide, a global provider of voice solutions, announced that Envox 6.1, the company’s open, standards-based communications development platform, has...
Road Runner Sports Selects ATG For Hosted and Managed E-Commerce
ATG, the software provider behind the most consistent and relevant marketing, commerce, and customer service experiences, today announced that San...
Web Shoppers Demand “Security” Dividend from Banks
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SafeHarbor and Knova Software Partner to Deliver Customer Service Solutions Worldwide
SafeHarbor Technology Corporation, a provider of customer interaction and business intelligence services, announced its partnership with Knova Software, a...
FrontRange Solutions Partner Program Continues Building Momentum
After posting overall 45 percent license revenue growth in the last year to reinforce its market leadership, FrontRange Solutions —...
Business Objects Closes Acquisition of Infommersion
Business Objects, a provider of business intelligence (BI) solutions, announced that it has closed the acquisition of privately-held Infommersion,...
iSpheres Captures Intelligent Enterprise 2005 Readers’ Choice Award
iSpheres Corporation, real-time intelligence solutions provider, announced that the iSpheres Event Server has won the Intelligent Enterprise 2005 Readers’ Choice...
Communications Data Services, Inc. Selects Kana Response
KANA Software, Inc., a provider of service resolution management (SRM) solutions, announced that Communications Data Services, Inc. (CDS), a subsidiary...
Mercom Systems Introduces Audiolog 3.3, Its Most Versatile, Feature-Rich Recording Solution
Mercom announced its Audiolog Call Recording Server Release 3.3. Version 3.3 emphasizes security and reporting enhancements that lead the industry....
Onyx and Metric One Collaborate to Deliver Complete Customer Management Solutions
Onyx® Software Corporation announced that Metric One has joined the Onyx Alliance Program. Metric One is a provider of CRM...
NetSuite and Five9 Partner to Offer VOIP ''Click to Call'' Within NetSuite Applications
Five9, Inc., an on-demand call center solutions provider, and NetSuite, Inc., an on-demand business management software for small and medium-sized...
SER Sweeps Europe with New Outbound Technology
SER Solutions, Inc., a provider of innovative software solutions that help contact center operators achieve unprecedented efficiencies, maximize workplace productivity,...
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