| Experts Corner |  How can I reduce the risk of a security breach when a customer calls?
John P. Joseph, VP Corporate Marketing, Envox Worldwide
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| Highlights |
 Customer Defection: a Signal for the Spanish Telecom Market
The world is becoming generally more mobile and less loyal. With the mobile telecoms industry showing high levels of customer defection throughout Europe, it is no wonder marketers are becoming obsessed with retention strategies. Yet despite all the effort and investment going into customer retention and loyalty, the effective strategies implemented by well known success story companies are not yet the norm.
by Giovanni Pellegrini, Sales Director Southern Europe
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| Author: Craig Bailey, President & Founder |
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Doc Type: Article
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| Pages: 12 | Format:
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| Abstract: In today's business environment companies cannot afford to lose a single profitable customer. By effectively leveraging results from a customer satisfaction survey an organization can respond to their customer's needs in ways that increase revenue as well as improve customer and employee, satisfaction and loyalty. |
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| Author: By Steve Schultz, Executive Vice President, Client Services |
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| Pages: 2 | Format:
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| Abstract: Every business trend gets started as the result of an individual company or group of companies successfully developing a solution to a core business issue. The “gotcha” in many of these trends is that at some point, they stop being a trend that each subsequent company evaluates on its merits and start to be viewed as a core business function, a price of admission if you will. |
| Topics:
Relationship Marketing |
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| Author: Benjamin Holtz, President & CEO |
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Doc Type: Article
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| Pages: 4 | Format:
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| Abstract: Choosing a Customer Relationship Management (CRM) technology has often been a daunting task for companies in all industries. Whether in financial services, telecommunications, retail, high tech or any other area, companies know that in order to be successful, they need to better service their customer and partners. |
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CRM Overviews |
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| Author: Dr.Jodie Monger, President & Anne Nickerson |
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| Pages: 7 | Format:
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Size: 253 Kb |
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| Abstract: What do winners of the Super Bowl, the World Series and NCAA Final Four have in common? While they are all champions, not one of these groups, or individual players, was successful without a coach on the sidelines. |
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Customer Service |
Call Centers |
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| Author: Kristin Robertson, President |
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| Pages: 3 | Format:
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| Abstract: Intelligence comes in many packages, sizes and shapes. We all possess many types of intelligence. The best known intelligence is our cognitive ability, which is measured by our Intelligence Quotient or IQ score. This is unfortunate because our IQ, although important, is not the best predictor of how successful we are in life. |
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