Core Competencies in the Retail Sector of the Financial Services Industry

This paper addresses the following issues affecting the retail sector of financial services in the United States.
- Identify the "new" core competencies for financial service providers to compete in the retail sector. These competencies will be identified using a competency pyramid based on the technology trajectories of the retail sector.
- Identify ways to obtain, maintain, and extend core competencies.
- Differentiation: Core competencies a firm should extend in order to procure the

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