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Document management used to be regarded simply as the process of archiving paper-based documents in a way that could be reasonably easily retrieved when required. In the 1990s, document management elevated itself into ‘workflow’, where documents and their role in certain business processes became more intelligent, carrying appended information along with them, as well as being subject to business rules that did not allow documents to proceed from one stage to another unless they had been properly completed or verified.

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