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Slovak Telecom
The Company
Slovak Telecom is the leading telecommunications services provider in Slovakia, operating a telecoms network covering the entire country. It provides national and international telephone services and a wide portfolio of data and Internet services.
In early 2004 the company rebranded from Slovenske Telekomunikacie to Slovak Telecom, following deregulation of the telecoms market in the Slovak Republic in January 2003. The rebranding marks a change of the company’s values, brand, perception and approach to customers.
The Background
Slovak Telecom has no previous history with Group 1 Software. The implementation of DOC1 was undertaken as a partnership deal with T-Mobile in Germany.
Slovak Telecom is the leading telecommunications services provider in Slovakia, operating a telecoms network covering the entire country. It provides national and international telephone services and a wide portfolio of data and Internet services.
In early 2004 the company rebranded from Slovenske Telekomunikacie to Slovak Telecom, following deregulation of the telecoms market in the Slovak Republic in January 2003. The rebranding marks a change of the company’s values, brand, perception and approach to customers.
The Background
Slovak Telecom has no previous history with Group 1 Software. The implementation of DOC1 was undertaken as a partnership deal with T-Mobile in Germany.
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Other examples of ‘sister companies’ through this accord with T-Mobile have been MaxMobil-Austria and UMC-Ukraine. Group 1 now have a direct relationship with Slovak Telecom.
The Need and Implementation Considerations
Slovak Telecom was implementing a new CRM (Siebel) and Billing System (Geneva) solution for the whole customer base. Through the partnership agreement with T-Mobile DOC1 was the invoice formatting system.
It was imperative that DOC1 integrated with Geneva. The requirement was to produce a new style of invoice layout for Slovak Telecom customers. DOC1 also had to integrate with the existing print shop hardware and processes and also output invoices in a suitable format for the pre-existent archiving system.
Slovak Telecom was looking for a solution that could be installed quickly enabling it to make a rapid translation from a regulated market into a market-led environment. Consequently, the CRM and billing system were implemented extremely quickly. Slovak Telecom required that DOC1 be put into practice as a part of this record start-up time. Within just fourteen weeks the first customers were receiving live bills.
The Solution
The new solution had to give Slovak Telecom a competitive edge by creating mission-critical business documents. Slovak Telecom implemented Group 1’s DOC1 Design/Generate/Print solution that enabled them to create and manage personalised customer communications for multi-channel delivery. The software made it possible for Slovak Telecom to manage the complete document life cycle.
The requirement from Slovak Telecom was to not only produce standard ‘flat account’ level invoices of multiple product hierarchies, but also to utilise the ‘Budget Centre’ level of accounting available in Geneva, to enable production of larger corporate accounts invoice structures. The new invoice design layouts were primarily aimed at achieving similar sheet/envelope and mailing costs as the previous billing system environment, whilst benefiting from utilising more attractive fonts and other graphic elements.
The DOC1 process was designed to interface with the existing continuous printer and mailing equipment, with process enhancements integrated into the process to minimise the quantity of oversize envelopes and enable postal code mailsorting etc. The use of the standard DOC1 Post Composition Engine (PCE) in the DOC1 process interfaced to the print fulfilment department, and also meant that it was possible to implement some very sophisticated levels of print file manipulation and bill handling.
Why Group 1 Software?
Group 1 Professional Services have a proven track record of successfully working with other Telco providers and have the ability to produce complex applications in a short timeframe, in non-western markets. Group 1 is also able to create applications remotely after initial requirement gathering to reduce development costs.
The Result
At the time of implementation, the customer base was billed monthly, requiring the overall DOC1 solution to be to be optimised for fastest production throughput performance on the HP Unix production machine. The first live production bill run for Postscript print generation and PDF for archive usage handled over 8GB of Geneva Bill Data and was completed in 5.5 hours for over 1.1 million customers.
Slovak Telecom personnel have subsequently taken over the application from Group 1 and have become self-sufficient. In addition, they have successfully taken responsibility for ongoing development and runtime.
The Future
Slovak Telecom was very pleased with the overall project development and delivery within the desired timescales. They were impressed not only with the quality of the end invoice results but also with Group 1 as an organisation. As a result, a direct relationship has been forged and additional Group 1 DOC1 products will be implemented as required. The first of which is likely to be Message 1. This will enable the current monthly marketing message change cycle to be externalised to the marketing department, rather than being an IT function, which it is at present.
The Need and Implementation Considerations
Slovak Telecom was implementing a new CRM (Siebel) and Billing System (Geneva) solution for the whole customer base. Through the partnership agreement with T-Mobile DOC1 was the invoice formatting system.
It was imperative that DOC1 integrated with Geneva. The requirement was to produce a new style of invoice layout for Slovak Telecom customers. DOC1 also had to integrate with the existing print shop hardware and processes and also output invoices in a suitable format for the pre-existent archiving system.
Slovak Telecom was looking for a solution that could be installed quickly enabling it to make a rapid translation from a regulated market into a market-led environment. Consequently, the CRM and billing system were implemented extremely quickly. Slovak Telecom required that DOC1 be put into practice as a part of this record start-up time. Within just fourteen weeks the first customers were receiving live bills.
The Solution
The new solution had to give Slovak Telecom a competitive edge by creating mission-critical business documents. Slovak Telecom implemented Group 1’s DOC1 Design/Generate/Print solution that enabled them to create and manage personalised customer communications for multi-channel delivery. The software made it possible for Slovak Telecom to manage the complete document life cycle.
The requirement from Slovak Telecom was to not only produce standard ‘flat account’ level invoices of multiple product hierarchies, but also to utilise the ‘Budget Centre’ level of accounting available in Geneva, to enable production of larger corporate accounts invoice structures. The new invoice design layouts were primarily aimed at achieving similar sheet/envelope and mailing costs as the previous billing system environment, whilst benefiting from utilising more attractive fonts and other graphic elements.
The DOC1 process was designed to interface with the existing continuous printer and mailing equipment, with process enhancements integrated into the process to minimise the quantity of oversize envelopes and enable postal code mailsorting etc. The use of the standard DOC1 Post Composition Engine (PCE) in the DOC1 process interfaced to the print fulfilment department, and also meant that it was possible to implement some very sophisticated levels of print file manipulation and bill handling.
Why Group 1 Software?
Group 1 Professional Services have a proven track record of successfully working with other Telco providers and have the ability to produce complex applications in a short timeframe, in non-western markets. Group 1 is also able to create applications remotely after initial requirement gathering to reduce development costs.
The Result
At the time of implementation, the customer base was billed monthly, requiring the overall DOC1 solution to be to be optimised for fastest production throughput performance on the HP Unix production machine. The first live production bill run for Postscript print generation and PDF for archive usage handled over 8GB of Geneva Bill Data and was completed in 5.5 hours for over 1.1 million customers.
Slovak Telecom personnel have subsequently taken over the application from Group 1 and have become self-sufficient. In addition, they have successfully taken responsibility for ongoing development and runtime.
The Future
Slovak Telecom was very pleased with the overall project development and delivery within the desired timescales. They were impressed not only with the quality of the end invoice results but also with Group 1 as an organisation. As a result, a direct relationship has been forged and additional Group 1 DOC1 products will be implemented as required. The first of which is likely to be Message 1. This will enable the current monthly marketing message change cycle to be externalised to the marketing department, rather than being an IT function, which it is at present.
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