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Queue Buster Improves Customers’ Call Centre Experience

Queue Buster Improves Customers’ Call Centre Experience

STA Travel has increased customer satisfaction ratings to 98%. Queue Buster, which reduces call centre queues by offering callers the option of accepting an automated call back, instead of waiting on hold, has been installed at the independent travel agency's call centre, since January this year and has helped STA to better manage the 65% increase in call volume.

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