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Web-Based CRM – What’s it all about?

Web-Based CRM – What’s it all about?

As companies move further into the 21st century with each passing year, firms in a variety of industries including HR, Telecommunications, Energy, Financial Management, Aerospace and Information Technology (IT) are seeking more efficient and effective solutions to managing customer relationships and client and customer service. As a result, many small, medium, and large companies are turning to the use of web-based Customer Relationship Management (CRM) systems to serve such needs as their firms grow and expand.

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Lead tracking/management
Contract tracking/management
Sales pipeline forecasting/analysis
Marking campaign tracking and reporting
Call center tracking and reporting
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