ICMA Detailed Case Study on 311 Service

ICMA Detailed Case Study on 311 Service

The report highlights how San Antonio integrated its existing work order systems to create the new 311 call center, the system’s unique features, and how it has been used to reach out to citizens to help the city better respond to their needs. The report covers how new data are being generated by the system, and in turn, used by city departments to improve performance. San Antonio’s use of service level agreementsto ensure city departments respond to service requests in a timely

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