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Customizing Microsoft Dynamics CRM for Complex Field Service and Sales Organizations

Customizing Microsoft Dynamics CRM for Complex Field Service and Sales Organizations

This whitepaper describes Somagen Diagnosticss' Microsoft CRM solution, the business challenges prior to the solution, the critical elements of the solution architecture, and the benefits for Somagen after implementation.

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Lead tracking/management
Contract tracking/management
Sales pipeline forecasting/analysis
Marking campaign tracking and reporting
Call center tracking and reporting
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