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Outsourcing Contact Centers Vendors' Evaluation

Outsourcing Contact Centers Vendors' Evaluation

Contact center offshoring is "hot" for contact centers because - if done right - it can reduce oprerating expenses by 25 to 60 percent. And there is no other single business tactic that can yield equivalent savings for an enterprise. Offshore outsourcing of contact center activities is a viable option for enterprises of all sizes, as long as the service function does not need to be co-located with other company activities.

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