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Analytical CRM at Credit Suisse
Analytical CRM at Credit Suisse
This presentation goes from tactics to strategy as it focuses on how to succesfully leverage true value from your data analysis processes to increase customer profitability and CRM.
What features are you looking for in a CRM Solution?
Lead tracking/management
Contract tracking/management
Sales pipeline forecasting/analysis
Marking campaign tracking and reporting
Call center tracking and reporting
How many employees will work with this system?
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1
2 - 4
5 - 10
11 - 15
16 - 25
26 - 50
51 - 100
101 - 200
201 - 500
501 - 750
More than 750
When do you need to have a CRM solution in place?
---
1-3 months
4-6 months
7-9 months
10-12 months
Later than 1 year
I am not looking for a CRM system
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