| Clarify Developer - IT CRM Specialist |  | | Ref. Number: | CRM11448 | | |
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| Personal Information |
| Personal Profile: |
- Self-motivated and self-taught person (autodidact)
- Analytic
- Objective oriented
- Proactive |
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| Education: | Bachelor Degree |
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| Date of Availability: | Dont know yet |
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| Current Position |
| Current Job Title: | Clarify Developer - IT CRM Specialist |
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| Current Location: | Monterrey |
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| Current Salary: | 20-40,000 $ |
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| Preferred Position |
| Preferred Job: | Clarify Developer |
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| Preferred Location: | USA, Canada, Europe |
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| Spanish (native) | Excellent |
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| Education |
Bachelor Computer Related degree from Universidad Autonoma de Tamaulipas 1990-1994
- 8 years experience in Clarify – ClearSupport 8 and 10 (CRM) as a Developer, that which includes customizing GUI, database schema and clearbasic language and all cycle development process
- 8 year of experience Visual Basic 6
- 8 years in Oracle PL/SQL
- 1 year of experience as Developer with SQL Server 6.5 T-SQL from 1998-1999
- 1 year of experience as Developer with SQL Windows 1.5 (formerly Centura Builder) from 1998-1999
- 5 years experience CRM analyst
- 6 months of Java programming
- 1 year experience UNIX (k-shell scripts)
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| Working Experience |
PROJECTS/IMPLEMENTATIONS
- Integration of our CRM customer service to the new billing system, supporting the old billing system (merge companies)
- Integration our billing system to CRM long distance customer service
- Implementation of SLA calculation of CRM data product customer service
- Team member of the implementation of a Contact Center to mexican IRS service (Sistema de Administración Tributaria)
- Integration from Avantel billing system interfases (customers, services, products) to Axtel billing system
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| Other Skills |
- Well know about cycle development process/flow analysis, design, construction, testing, implementation and troubleshooting
- Knowledge Software Management methodology (implemented in a mexican telecommunications company)
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 Contact with Candidate |
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