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| Director, Global Initiatives | | | Ref. Number: | CRM11441 | | |
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| Personal Information |
| Personal Profile: | | IT management specialist with over thirty years experience in various vertical markets with specializations in the pharmaceutical industry. Expertise upheld in global and domestic environments with a strong emphasis on Customer Relationship Management (CRM) and Customer Experience Management (CEM). Recognized for expertise and leadership in the harmonization and collaboration of distributed IT environments. Advanced certifications maintained in interpersonal communications methodologies as well as extensive training in motivational management techniques. | |
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| Date of Availability: | 1 months notice |
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| Current Position |
| Current Job Title: | Director, Global Initiatives |
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| Current Location: | New Jersey |
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| Current Salary: | >100,000 $ |
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| Preferred Position |
| Preferred Job: | Director, Portfolio Management, Director Pre-Sales |
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| Preferred Location: | East Coast USA |
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| Preferred Salary: | >100,000 $ |
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| Education | INSCO Systems - Major: Computer Science
Monmouth University - Major: Computer Science
Boston University - Major: Project Management
Atlantic Cape Community College - Major: Arts | |
| Working Experience | DAVID NORDFORS
Summary
A seasoned Business/Technology professional with over thirty years of experience in IT Management, Applications Development and Project Management environments. Specializations are within the pharmaceutical vertical market with an emphasis on Marketing, Sales, Financial and ERP/Production systems. Positions held include Director of Global Initiatives, CIO, Director of Solutions Delivery plus others. Highly recognized for international collaborative and harmonization abilities utilizing over a decade of training in interpersonal communications methodologies. Oversaw global IT projects including the deployment of CRM and SFA applications to over 20 countries. Additionally, has held multiple steering committee positions including global architectural strategic restructuring with specialization in applications and data integration. Has managed between 50 and 100 employees and consultants, both locally and internationally in project and systems deployment and applications development. Budgetary responsibilities, capital and operational, have been maintained, in excess of $20M annually. Developed, implemented and managed Project Management Offices (PMO), Testing Units and Validation Units. The role of CIO was temporarily held (for twelve month period) overseeing all IT departments, projects, employees, budgetary requirements and Long Term IT Plan. Highly involved in Change Management and Expectation Management objectives in relation to major IT project rollouts. In addition, has been recognized as a leader in situations requiring Conflict Management expertise. Successfully completed PMI training through Boston University.
PROFESSIONAL EXPERIENCE:
NorthRiver Enterprises June 2006 to Present
Management Consultant
Work directly with clients providing management and communications training to senior management, line and project managers.
Provide professional coaching to all levels of management.
Additionally led classes/seminars in Communication methodologies as related to Line and Project Management duties as well as providing professional coaching to the same audience.
Organon Inc. May 1997 to October 2005
Director, Global Initiatives
Directed globally oriented IT related projects.
Developed and implemented global collaboration/harmonization strategies across major international hubs.
Developed internal consultancy team resulting in savings in excess of 1M USD via the utilization of expanded global in-house IT personnel pool vs. top tier consulting teams.
Architectural harmonization in the areas of applications, application development and data integration significantly achieved.
Directed the rollout of Siebel CRM and SFA strategies to 20+ countries in a Kernel/Template based environment.
Spearheaded the centralization, migration and transition of European and US development environment to a single shared environment resulting in significant annual savings.
Directed the development and installation of global CRM and SFA hosting facility within US.
Worked closely with Change Management and Expectation Management teams to ensure international presence in projects having impact on the organization globally.
CIO
Temporarily held CIO position for 12 month period
Restructured and implemented IT internal billing procedures to charge for base services (Help Desk, infrastructure, phone etc.) determined by departmental headcount and project related work billed at an hourly rate back to departmental owner. Previously billed on allocation method determined from each departments headcount regardless of project activity. Developed and published catalogue of IT services with associated billing rates.
Developed LTIP (5 year Long Term IT Plan)
Oversaw all IT departments (Project Management, Validation, Solutions Delivery, Systems/Infrastructure and Help Desk services). Solutions Delivery department directly overseen while handling all other CIO responsibilities.
Implemented specific succession plans for directors of each sub-department.
Worked closely with global "C" level individuals to develop deep collaboration and harmonization amongst international sites.
Oversaw all IT related responsibilities - budgeting (capital and operational), contract negotiations, headcount and disbursement of personnel, HR related issues etc.
Director, Solutions Delivery:
IT liaison and partner with business departmental heads.
Oversaw all local Applications Development, Project Management and Testing Activities.
Oversaw department of 50+ employees.
Directed all US based software development and on-going maintenance activities.
Developed, implemented and directed Project Management Office
Developed, implemented and directed IT Testing Unit.
Highly involved in systems validation.
Directed and led the implementation of Siebel SFA to five major US sales forces.
Directed and led the integration of ERP, CRM/SFA, BI plus Legacy systems utilizing webMethods EAI technology.
Cap Gemini America 1986 to 1997
Senior Consultant
Pharmaceutical Company:
Managed team of 12+ consultants in the conversion of over 1000 COBOL and RPG programs from an offsite IBM mainframe environment to a locally developed VMS environment.
Oversaw all systems preparation duties, conversion practices and testing procedures.
Assisted in development and build of on-site operations department.
Capitalized on additional client project needs.
Managed all ongoing activities in relation to client requirements.
Managed all consultancy budgetary activities.
Remained on-site as technical lead and Manager of Development Activities.
Received Consultant of the Year award 1987
Brokerage Firm:
Applications Developer within the Brokerage Accounts Transfer department.
Continental Insurance 1976 to 1986
Senior Manager
Managed team of 14+ employees in the areas of applications development and testing for Inforce Systems, Annual Statements, Month End reporting, State Regulatory reporting amongst other adhoc systems.
Oversaw the project workload of all individuals within the team.
Oversaw all departmental budgetary requirements.
Lead liaison to business for application requirements.
EDUCATION:
INSCO Systems Major: Computer Science
Monmouth University Major: Computer Science
Boston University - Major: Project Management
Atlantic Cape Community College Major: Arts
CONTACT INFORMATION:
(732)616-6640 (Cell)
(732)833-2914 (Home)
davenordfors@yahoo.com
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| Other Skills | PMI Training through Boston University
Lean Six Sigma Training
Certified Master NLP Coach
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