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IT Manager
Ref. Number:CRM11440
[ Contact with CV Applicant ]
 Personal Information
Personal Profile:
I am an information technology professional with 8+ years of diverse experience in the fields of infrastructure development, system and database administration, and network security. Seeking a position to utilize my experience and system savvy to implement superior technology solutions.

My key skills include infrastructure planning, CRM development and implementation, diagnostics and troubleshooting, system security, and disaster recovery management. What deserves a special mention is also my proficiency in executing several projects across different software platforms.

I look forward to the opportunity to meet and explore possibilities by which I may make tangible and intangible contributions towards driving your organizational objectives.

Year of Birth:1977
Education:Bachelor Degree
Date of Availability:1 months notice
Country:United States
 Current Position
Current Job Title:IT Manager
Current Location:Plaistow, NH
Current Salary:60-80,000 $
 Preferred Position
Preferred Job:IT Manager / Systems Administrator
Preferred Location:southern New Hampshire
Preferred Salary:80-100,000 $
Willing to Travel:Yes
Type of Job:Permanent
 LanguagesLevel
EnglishExcellent
Education
Northeastern University - B.S. in Computer Engineering Technology
Working Experience
Snowbound Software – Watertown, MA
IT Manager 9/2005 – Present
• Upgraded support system from SupportWizard to EnterpriseWizard
• EnterpriseWizard administration and support for entire company and customers
• Linked SalesForce to EnterpriseWizard with predefined EnterpriseWizard user information and SalesForce variables
• Implemented Conga Mail Merge for use with SalesForce and Office 2007 users
• Encryption of all laptops with Encryption Anywhere Hard Disk
• Upgraded to Subversion source control software from CVS
• Upgraded Windows 2000 Domain to a Windows Server 2003 Domain
• Installed and configured backup DSL internet access with auto failover from primary internet access
• Configured Network/Firewall/VPN for new RCN 10MBps internet access
• Created Code Signing Digital Certificates from Thawte
• Emergency Preparedness planning for IT and facilities

IT Support Specialist 9/2001 – 9/2005
• Implemented new support system utilizing SupportWizard
• Implemented new sales system utilizing SalesForce
• Imported old sales data from ACT to SalesForce
• Created and managed all email accounts and mailing lists
• Configured Network/Firewall/VPN for T1 internet access
• Static and Dynamic IP address management for the entire corporate network
• Inventory control for all computers, peripherals, and software
• Created Purchase Orders for all IT related items including all hardware and software
• Domain name management, configuration, and hosting
• PC Support for all computers
• Created Code Signing Digital Certificates from VeriSign
• Created monthly builds and evaluations of all product versions using Wise Installer
• Managed all technical aspects of move to new office space
• Installed and managed all UPS Battery Backups for servers and critical equipment

Special Project – Encryption Plus
Draper Laboratory
January 2001 – May 2001

Network Administrator
Draper Laboratory
June 2000 – January 2001

PC Support Analyst
Draper Laboratory
June 1999 – June 2000

PC Support Analyst
MassMutual
April 1997 – September 1998
Other Skills
Hardware
Server: Dell PowerEdge
Desktop: Dell, HP, Compaq, Apple
Network: Cisco Routers / PIX, NetGear Routers & Switches, SonicWALL VPN, Wireless 802.11a/b/g
Printers/Copiers: Canon, Dell, HP, Sharp, Xerox
Phone System: Toshiba
Security System: DSC Security System, Keri Systems Access Control
Battery Backup: APC UPS

Operating Systems
Server: Windows 2000 / 2003 Standard and Enterprise, SUSE Linux Enterprise
Desktop: Windows 2000 / XP Professional / Vista Business
Testing Environment:
Windows 2000 / XP Professional / Server 2003 Standard and Enterprise, Linux, Unix (IBM/AIX, HP/UX, SGI, Sun/Solaris), MAC OS X

Software
Server: CVS Repository, DHCP, DNS, DFS, EnterpriseWizard, IPSentry, SQL 2000, ePolicy Orchestrator, Google Analytics, Subversion, SupportWizard, Urchin Web Analytics, Veritas Backup Exec, VMWare
Desktop: Microsoft Office 97/2000/XP/2003/ 2007 Suites, BlackBerry, Cloudmark Anti-Spam, Darik's Boot & Nuke (DBAN), Google Apps Premier Edition, Encryption Anywhere Hard Disk, McAfee VirusScan, OfficeCalendar, PGP Whole Disk Encryption, SonicWALL VPN, SpamNix, QuickBooks, WebEx WebOffice Calendar, Wise Installer, XoftSpySE Anti-Spyware


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