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| Principal Consultant | | | Ref. Number: | CRM11437 | | |
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| Personal Information |
| Personal Profile: | - Achievement oriented with an ability to manage change with ease
- Strong communication, interpersonal, learning and organizing skills
- Ability to manage stress, time and people effectively
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| Date of Availability: | 1 months notice |
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| Current Position |
| Current Job Title: | Principal Consultant |
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| Preferred Position |
| Preferred Job: | Manager CRM |
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| Preferred Location: | Gurgaon |
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| Education | -Post Graduate in Software Applications.
-SalesLogix Certified Professional, Advanced course
-ACT! Certified Professional
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| Working Experience | 19 years of in delivery of CRM, ERP, Hotel Management & E-Learning Systems.
THEIKOS
Theikos, elite Salesforce.com business partner, provides a wide range of CRM-related services and solutions that enable companies to maximize their return on investment in CRM by helping them optimize business processes and the associated technology to drive improved revenue generation and customer retention. Theikos services mid-sized companies, emerging firms, and divisions of Global 2000 enterprises deploying a wide variety of CRM solutions and supporting their CRM-related operations at a substantially lower cost than alternative providers.
Principal Consultant – CRM Practice Oct 2004 – till date
This position is involves Project Management, Needs Analysis, and Technical Design (drawing on CRM product knowledge and technical knowledge in advanced configurations of the Salesforce.com application)
Roles and Responsibilities:
- Design, implement and integrate customer relationship management system with need based integrations with other systems.
- Manage projects end to end using software development lifecycle methodology (SDLC).
- Document complex functional and technical integration requirements, Design integration and development plans.
- Lead design and development review with clients, provide implementation and training support ensuring higher degree of user adoption.
- Assisting other team members in the positioning of Salesforce.com services.
- Building and maintaining deep understanding of Salesforce.com applications.
- Working with other team members to complete consulting projects on time, and delivery of outstanding consulting services to Salesforce.com clients
Some of the major clients include:
-Seagate - United Nations World Food Program
-Schneider Electric - Avaya
-Sybase - eBAY
-Trillium Software - Pragmatech
NIIT Ltd., Delhi
Cognitive Arts, a leading e-learning company in US was acquired by NIIT in the year 2003, this has generated high impetus of e-learning projects for Knowledge Solutions Business group. E-learning projects for US based corporate clients taken up by Cognitive Arts are off-shored for development. Working as the Senior Project Manager with the offshore team my core responsibility is to regularly interact with the onshore teams and lead a dedicated highly skilled team of content developers and software engineers.
Senior Project Manager May 2004 – Sep 2004
Roles and Responsibilities:
- Interact with US based clients to map the training requirements with the project objectives.
- Establish Project Defined Processes for executing projects
- Lead periodic and event-driven client reviews for better project execution and KSB-Client relations
- Map the project plan to the client requirements and the budgeted resources
- Establish project performance framework on quality, person month productivity, revenue productivity, and gross margins and monitoring projects for efficient execution
- Customize communication mechanisms and project monitoring mechanisms to track projects
- Mentoring by suggesting career paths to team members
- Set performance parameters for team members
- Conduct performance reviews for the team
- Establish SEI-CMM Level 5 processes internal and outsourced development activities
- Establish low-cost, high quality outsourcing development models
- Some of the major clients include:
- J P Morgan Chase - Liberty Mutual
- Wachovia Corporation - Wal-Mart Stores
- AOL - Office Depot
Knowcross Solutions Pvt. Ltd., Delhi
IT consultants in the hospitality industry, delivering packaged software products for guest service and yield management to upscale and upper upscale international hotel chains
Product Manager Nov 2001 – April 2004
Roles and Responsibilities:
- Directly responsible for Product life-cycle management, feature enhancements and product upgrades of the Hospitality Product Suite
- The product features include operations management and guest satisfaction audit systems for upscale and upper upscale hotel chains in the international hotel industry
- Implementing technology upgrade of the existing product
- Deploying standard feature add-ons, interfaces to external systems and control devices for luxury hotels
- Managing implementations of the product on site
- Coordination for Pre-sales activities in India, US, Europe, Singapore, China and Thailand
- Independent Client Account Management
- Conducting market research and analysis of market potential, etc
- Engaged in business development activities
- Major clients handled include:
- Intercontinental Hotels - Radisson Hotels
- Oberoi Hotels & Resorts - HVS Technology Strategies (USA)
Digital Interaction Software Ltd, Delhi Apr 1998 – Oct 2001
Providing turnkey IT solutions, Systems integration and custom software development for local and international clients
Senior Consultant Apr 1999
Project Manager Apr 1998
Roles and Responsibilities:
- Successfully managed the customer relationship management project for the hotel industry
- Played a pivotal role in launching a product for 5 star and 5 star deluxe hotels in India
- Delivered knowledge management systems to leading media companies including Synergy Communications (Kaun Banega Crorepati), Aaj Tak (India Today Group), etc
- Effectively led a team of 16 professionals handling product development, quality control and onsite implementations
- The product life cycle was in motion for three years with annual version releases launches
- Led execution of customer relationship management projects on SalesLogixTM for various industry verticals
- Provided pre-sales support to the sales team resulting in high value order closures
- Managed custom-built software projects such as web based loyalty programs and nationwide supply chain management systems for large corporate firms
- Independently managed a cross platform team of software developers on Microsoft and Java platforms, Visual Basic and SQL Server
- Ensured timely implementation of the hospitality product internationally
- Major clients handled include:
- The Oberoi Group of Hotels
- Hyatt International
- Carlson Hospitality
- ITC Hotels
- SpectraNET Ltd
- Aaj Tak (India Today Group)
- Electrolux Ltd
- Escorts Heart Institute
- Carrier Aircon Ltd
- Usha International Ltd
- Synergy Communications (Quiz Shows: KBC, Master Mind)
Software Management Services (India) Pvt Ltd, Delhi Jun 1992 – Mar 1998
Engaged in custom software development, specializing in enterprise resource planning systems
Project Manager Apr 1995
Business Analyst Jun 1993
Systems Analyst Jun 1992
Roles and Responsibilities:
- Independently managed client base in Delhi and NCR, numbering up to 80 companies
- Implemented software development projects in Power Builder, COBOL, and Borland C with data backend in Sybase, Btrieve, and FoxPro
- Led a team of 28, including programmers, system testers and software implementers
- Provided pre sales support to the Directors and the marketing team
- Conceptualized systems, planned projects, costing, resource utilization and systems rollout
- Monitored projects execution and drafting cum implementation of maintenance plans
- Projects included enterprise resource planning, export documentation and commodity trading
- Major clients managed include:
- NIIT Ltd
- British Telecom
- Thappar Group of Industries
- Government of Sikkim
- Indian Oil Corporation Ltd
- Pasteur Meraux (French)
- IT&T Ltd
- Pearl Polymers Ltd
- Jalan & Co, etc
Mastek Ltd, Delhi Feb 1988 - Jun 1992
Dealing in execution of customized and standard software products for various industry verticals like stock market, banking, financial services, etc
Assistant Manager Apr 1991
Senior Executive Apr 1990
Senior Software Executive Apr 1989
Software Executive Oct 1988
Software Trainee Feb 1988
Roles and Responsibilities:
- Directly responsible for product implementation in Northern India
- Managed and supported a customer base of 275 clients in North India, for the ERP product
- Carried out team management, product customization and onsite implementations
- Major clients managed include: -
- Punj Lloyd Ltd
- Jagatjit Group of Industries
- Shriram Fiber and Finance
- Brisk Financial Service Ltd
- Nishtha Systems, Singapore
- Toyo Springs
- AIIMS (Publications Division), etc
Achievements:
- Successfully developed programs in COBOL and Clipper platforms for ERP product range
- Selected for an offshore project in Singapore for 6 months
- Provided inputs in regional business accounting functions to the product development team
- Played a pivotal role in launch of ERP suite for the Singapore market
International Data Processing Co. Ltd, Delhi
Trainee
Roles and Responsibilities:
- Developed projects on COBOL, such as processing of examination results of various State Education Boards and customer billing application for Delhi Electric Supply Undertaking
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| Other Skills | Development Platforms:
Visual Basic, ASP, HTML, COBOL, dBase, FoxPro
Database:
SQL Server
Tools:
MS Visio, MS Project, MS Excel, MS Word
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