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| Business Systems Manager | | | Ref. Number: | CRM11422 | | |
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| Personal Information |
| Personal Profile: | | I am a driven self-starter with twelve years experience with a publicly traded builder of luxury master-planned communities and high-rise residences. During my tenure I significantly grew my responsibilities which included Management, Business Process Design, Business Analysis, Sales, Project Management and E-Marketing. I am focused on utilizing technology to meet business goals and to drive bottom-line revenues through sales and other disciplines. I became a key resource in assisting all departments boost their results. I am interested in a position where I can apply my business, management and systems skills in a direct or supportive operational role to help streamline efficiencies and improve earnings. | |
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| Education: | Bachelor Degree |
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| Current Position |
| Current Job Title: | Business Systems Manager |
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| Current Location: | New York, NY |
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| Current Salary: | >100,000 $ |
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| Preferred Position |
| Preferred Job: | Functional Business Analyst Manager |
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| Preferred Location: | New York, NY |
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| Preferred Salary: | >100,000 $ |
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| Education | B.S. in Management Information Systems
University of South Florida, Tampa, Florida
College of Business August 1996 May 2002
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| Working Experience | WORK EXPERIENCE WCI COMMUNITIES, INC. (NYSE:WCI)
Bonita Springs, Florida October 1995-November 2007
Business Systems Manager July 2005 November 2007
Conceptualize and create goals and manage implementation of Pivotal CRM (Customer Relationship Management), JDE E1 (Financial System), Envision (Software for Traditional Homebuilding Design Centers), Kronos (Time Management System) and Tower Homebuilding systems and training programs for 1500+ individuals
Lead centralization and growth of Business Systems Department from one system to four new systems in 24 months
Increased annual sales by 5+% in first two years from system implementation; annual sales $2B in 2006
Developed ground-up training system to boost sales in slower real estate environment; Responsible for all interaction and training with Sales Directors, Sales Managers and Regional Presidents to boost annual sales volume
Key contact with international CRM software developer
Initiated 2005-2007 upgrades of system to better users
Designed User Groups and Steering Board to elicit, review and develop real-time changes to increase platform usage through-out the organization
Facilitated CRM classes, including related business processes, for numerous departments Sales, Customer Care, Marketing, Amenities, Project Management, Property Management, Construction; previously only utilized on a sporadic limited basis in organization
Liaison between business units and IT contributing to improvement of CRM, JDE E1, Envision and Kronos
Analyze and streamline business processes
Created and wrote CRM training manuals, aids and web page and regularly update
Assisted in creating and implementing new Homebuilding position focused on improving customer experience during full life-cycle of the buying experience and thereby increase sales
WCI COMMUNITIES, INC cont
CRM Training Instructor February 2005 July 2005
Facilitated CRM (Customer Relationship Management) classes, including related business processes, for numerous departments (Sales, Customer Care, Marketing, Amenities, Project Management, Property Management, Construction)
Designed and implemented new CRM training program
Facilitated soft skills classes (Focus: Achieving Your Highest Priorities and Creating Raving Fans)
E-Marketing Specialist August 2002 February 2005
Managed entire company website and databases drawing visits to the site; utilized variety of content editors, HTML, Frontpage, Photoshop, Dreamweaver, Excel, Access, PowerPoint
Oversaw and approved projects of E-Marketing Coordinator
Created MailDog Manager Instruction booklet. Continuously train clubs so they can send their own email campaigns
Responsible for designing, sending, tracking, analyzing, and reporting on marketing, corporate, and amenities email campaigns
Analyzed and reported on traffic throughout the web site using Webtrends
Community Specialist October 1995 August 2002
Originated $3.4 million in home sales in 2000 and $8.7 million in home sales in 2001; highest sales ratios in the department
Provided professional real estate advice and analyzed customers needs
Instructed users on Access based PHD and AS400 based Telemar system
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| Other Skills | Licenses/Certifications
& Related Studies Licensed Real Estate Salesperson, Florida,
Leadership Development Program,
Achieving Your Highest Priorities, Franklin Covey Certification,
Sales Seamless Process Training (Will Nowell, Bob Schultz),
Database Design, E-commerce, Information Security, Statistics, Data Communications/Networking, Marketing, Economics, Finance
Skills/Programming PowerPoint, Access, Publisher, Visio, Word, Outlook, Excel, MS Project, Windows 95/98/2000/2002/XP/Vista, SharePoint, FrontPage, Photoshop, Dreamweaver, HTML, MS Visual C++ 6.0, Borland C++, Visual Basic 6.0, SQL
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