| Call Center Team Support |  | | Ref. Number: | CRM11416 | | |
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| Personal Information |
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| Education: | Bachelor Degree |
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| Date of Availability: | 2 months notice |
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| Current Position |
| Current Job Title: | Call Center Team Support |
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| Current Location: | Cameroon |
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| Preferred Position |
| Preferred Job: | Call Center Supervisor |
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| Preferred Location: | Anywhere |
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| Preferred Salary: | 20-40,000 $ |
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| Education |
YEAR SCHOOL ATTENDED CERTIFICATE OBTAINED
2003 University of Buea - Cameroon B.Sc.Economics
2000 Longla Comprehensive College Mankon – Bamenda GCE Advanced Level (French, Chemistry,Biology, Mathematics with Statistics)
1999 Sacred Heart College Mankon – Bamenda GCE Advanced Level (Religious Knowledge, Mathematics with Statistics)
1997 Sacred Heart College Mankon – Bamenda GCE Ordinary Level ( 8 subjects including English language and French)
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| Working Experience |
● Call Center Team Support (24/08/2007 to present) MTN Cameroon
Act as an intermediate between the Customer Relations Department and other departments for the treatment of call center related queries, both internal and external and providing feedback to the hierarchy as well as the concerned about the status of these queries.
• Interaction Center Consultant– MTN Cameroon (21/09/2004 to 23/08/2007)
Respond and answer inbound calls from participants, educating them on product and services by the use of AVAYA telecommunication soft phone.
Collect and compile information and difficulties from participants on products and services for the administrative team.
Write a daily report on the problems and solutions encountered.
Escalate difficulties and desires of unsatisfied customers to Team leaders for management.
Effectively use different computer software programmes to register details and update participants’ files as well as verify information and send out correspondences.
Deal with Contract clients educating them on product and services and providing information on the state of their phone accounts.
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| Other Skills |
• Accountant for work shift Group B – MTN Cameroon (2005 - 2006)
Control finances for work shift Group B on leisure outings.
• Peer Educator in active service – MTN Cameroon (1 Dec 2005 - Present)
Give talk to colleagues on AIDS related matters.
Give counseling to colleagues and their families
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 Contact with Candidate |
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