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| CRM Program/Project Manager | | | Ref. Number: | CRM11408 | | |
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| Personal Information |
| Personal Profile: | • 10 years combined experience in Information Systems, Project Management and Customer Strategy/Process/IT Consulting and OCM (Organizational Change Management)
• 7 years Big Pharmaceutical industry knowledge and experience in Global CRM Planning and Deployment
• Pharma, Retail, Manufacturing and Media industry knowledge in delivering complex large scale Global Enterprise Programs
• Functional/technical expertise in package/custom CRM solutions for Sales, Marketing, eCommerce, Contact Centers, Service, BI
• PMP Accreditation and ITIL Foundation Certification in IT Process Excellence
• CRM Functional/technical expertise in package/custom solutions Sales, Marketing, eCommerce, Contact Centers, Service, BI
• Business Process Redesign and Best-Practice Definition to improve Sales Force Effectiveness and Campaign ROI
• Strong knowledge of Sales, Marketing and Call Center best practice processes in various industries to assist in defining KPIs
• Accountable for managing client and vendor relationships as well as identifying and managing sales opportunities
• Development and implementation of CRM and IT Strategies and Sales and Marketing Programs
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| Education: | Bachelor Degree |
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| Current Position |
| Current Job Title: | CRM Program/Project Manager |
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| Current Location: | Jersey City |
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| Preferred Position |
| Preferred Job: | Program/Project Manager |
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| Preferred Location: | Anywhere |
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| Preferred Salary: | >100,000 $ |
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| Education | BA Languages and History, University of Guelph, Ontario, Canada
Post Graduate Certificate in International Marketing, Humber College, Ontario, Canada | |
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