| Consultant |  | | Ref. Number: | CRM11407 | | |
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| Personal Information |
| Personal Profile: |
Over the past thirteen years, my direct customer interactions have grown from a start in a Sales and Service Call Centre, through small and medium enterprises to leading teams to support strategic corporate and public sector clients. Strong relationships at all levels, combined with integrity, teamwork and a focus on client value have been keys to success for me in all of these client facing roles. Through these roles, I have developed a strong ability to influence support from expanded solution teams and executive both internally and with clients. Further, these experiences have given me insight to the wide spectrum of methods and critical success factors in building a client focused organization.
More recently, I have successfully used this knowledge to go beyond being a CRM practitioner and have helped organizations design and implement CRM as a core strategy, as I have done with CCRM. It is my strongest desire to continue the enjoyable developmental work of the past eight months, with the CCRM team and all the LCS divisional staff, as a member of the Client Executive team being selected in this competition.
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| Education: | Bachelor Degree |
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| Date of Availability: | 3 months notice |
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| Current Position |
| Current Job Title: | Consultant |
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| Current Location: | Victoria British Columbia Canada |
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| Current Salary: | >100,000 $ |
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| Preferred Position |
| Preferred Job: | CRM Consulting |
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| Preferred Location: | North America or Australia |
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| Education |
Education and Professional Development
University of Calgary (1996 1997):
Completed year 1 of the Master of Economics program
Southern Alberta Institute of Technology (1995 -1996):
Certified Electronics Engineering coursework
University of Calgary, Bachelor of Commerce (1983)
Purchasing Management Association Certified Profesional Purchaser level 3
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| Working Experience |
Ongoing professional/personal interests
Strategic Account Management Association
Sales and Marketing Executives Victoria;
Chamber of Commerce
Board Member Four Leaf Enterprises
Eagle Sales Training- Account Management and Solutions Sales
Customer Relationship Management; C Suite Sales
Effective Coaching; Solutions Sales Training ; Translating Technology Solutions
Account Management for Technology Solutions
5 Cs Effective Questioning Techniques
Coaching Certifications Hockey Canada, Rugby Canada
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| Other Skills |
Ongoing professional/personal interests
Strategic Account Management Association
Sales and Marketing Executives Victoria;
Chamber of Commerce
Board Member Four Leaf Enterprises
Eagle Sales Training- Account Management and Solutions Sales
Customer Relationship Management; C Suite Sales
Effective Coaching; Solutions Sales Training ; Translating Technology Solutions
Account Management for Technology Solutions
5 Cs Effective Questioning Techniques
Coaching Certifications Hockey Canada, Rugby Canada
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 Contact with Candidate |
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