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| MBA in customer relationship management | | | Ref. Number: | CRM11395 | | |
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| Personal Information |
| Personal Profile: | Career Objective:-
To achieve professional satisfaction, career progression and personal development by working in a learning environment that encourages growth and enriches experience. | |
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| Date of Availability: | 1 months notice |
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| Current Position |
| Current Job Title: | MBA in customer relationship management |
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| Preferred Position |
| Preferred Job: | CRM MANAGER |
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| Preferred Location: | delhi,noida,gurgaon,delhi region ,lucknow,pune,bangalore |
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| Preferred Salary: | 40-60,000 $ |
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| Education | Professional Qualification:-
Pursuing Post Graduate Management Program from Manipal Business School (M.B.S), Lucknow under MAHE (Manipal Academy of Health and Education)
Course: Customer Relationship Management.
Achievement: Cleared First Year with high First Class.
Summer Training:-
Company: SONY India Private Limited, Lucknow branch
Topic: “Market survey on Cyber shot, Handy cam, & C.TV, Product Training on DI & Sony World Customer Satisfaction Survey”
Duration: 2 months.
Achievement: Best Summer Training Award being Awarded by Branch Head of Sony India Pvt. Limited.
Work done in Summer Training Project:-
• Product training on DI: knowledge on areas of product technology, Visual merchandise Display and various selling techniques of Sony.
• Market Survey: Survey of all Non Sony Multiband & Photo Counters within Luck now City for doing Critical analyses of Sony Cyber Shot, Handy cam & C.TV in comparison to various other brands in consumer electronics industry for growth of Sony in Consumer Electronics Industry. Recommendations on the basis of analysis done.
• Customer Satisfaction Survey: An extensive Study of Customer Behavior in Showrooms for evaluating Sony Brand on various Parameters.
Academic Qualification:-
Passed Graduation B.sc (Z.B.C) from C.S.J.M Kanpur, University, in 2005.
Passed I.S.C. (Intermediate) Board from City Montessori School, Lucknow, in 2003.
Passed ICSE Board (High school) from City Montessori School, Lucknow, in 2001.
Special Achievement: -
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| Working Experience | PROFILE
1+ years’ experience in SAP IS Retail.
Currently working as a ‘Developer-RISL’ under ‘Executive’ cadre with Reliance Infosolutions catering to Reliance Retail for managing SAP IS Retail Support and Strategic Planning.
A strong team facilitator and motivator, fostering an atmosphere that encourages highly talented professionals to balance high level skill with maximum productivity.
Well developed planning and organizational skills, with proven ability to manage multiple assignments efficiently under tight delivery deadlines.
Systematic and organized with exceptional interpersonal skills, comprehensive problem solving abilities, quick adaptability and the analytical bent of mind
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
1) Company : Reliance Infosolutions Ltd.
Designation : Developer - RISL
Work Period : Feb ‘07 to till date.
Reliance Infosolutions is the IT arm of the Reliance Industries Ltd, the No.1 Business house of India. Reliance Infosolutions takes care of all IT requirements of the Reliance Industries ltd who is an Internal Customer to the Company.
Key Responsibilities: Support for SAP IS Retail which includes:
Overview of Category Management, Store Operations, & Distribution Centre Operations.
Master data – Article Master, Site Master, Vendor Master, Merchandising Categories, Listing, Assortments etc.
Creation of Master Data.
Merchandising Category Management, Prices and Promotions Management.
Purchase Order.
Indenting, Goods Receipts, Goods Issues, Returns, Dumps & Physical Inventory Checks.
Full and Lean WM DC Requirements.
Replenishment Planning, Stock Transfers between sites.
Handling various scenarios in Inbound Deliveries, Goods Receipt, Merchandise Distributions, Goods Issue, Transfer Posting, and Vendor Returns.
Responsible for new enhancements, modifications, upgrades & additions.
Responsible for the SAP Project Roll-out programs for Category(s), Store(s),Distribution Centre(s) and Warehouse(s) operations, in different regions of India.
Performing End-to-End Integration testing for the Full Procurement Cycle, from running Replenishment Planning for different Article Types.
Ensuring smooth operations & providing support to the business operations/teams across all business formats throughout India and their respective sites (Stores, DC & State Offices).
Responsible for maintaining business relationship and ensure on-going Interaction with Category Managers/State Heads/Business Heads.
Accountable for local training activities for the Power/End-users and training needs for the State SAP teams.
2) Company : TATA CONSULTANCY SERVICES Sholinganallur, Chennai
Designation : Business Associate.
Domain : Banking and Financial Solution
Duration : Oct ‘06 to Jan ‘07
Tata Consultancy Services (TCS) is one of the world's leading information technology companies. Through its Global Network Delivery Model™, Innovation Network, and Solution Accelerators, TCS focuses on helping global organizations address their business challenges effectively.
Project Name : Reengineering of DTCC (The Depository Trust and Clearing Corporation)
Introduction – The Depository Trust & Clearing Corporation (DTCC) through its subsidiaries provides clearance, settlement and information services for equities, corporate and municipal bonds, government and mortgage-backed securities and over-the-counter credit derivatives.
TCS Role – Application development as part of DTC’s reengineering of DTCC’s core systems for securities underwriting and corporate actions processing for the U.S. financial services industry.
Role : Team Member
Personal contributions:
Implemented C++ to COBOL Interfaces – defining equivalent data types of COBOL in C++.
Implementing Java to COBOL Interfaces – defining equivalent data types of COBOL in Java.
Development of tool using Excel Macro for generation of Interface calls classes.
Defined DB2 Plans and Collections to be used by different development groups within our relationship.
Have made timely and quality deliveries
Mentoring project trainees to get accustomed with the project.
I was the ‘Stationary Supplies’ person in our module.
ACADEMICS
COURSE Year College PERCENTAGE
MCA
2003-2006 DOEACC Centre, Calicut, Calicut University
70.30
BCA
2000-2003 NSS College, M G University
73.02
12th
2000 Jawahar Navodaya Vidyalaya Idukki
69.60
10th
1998 Jawahar Navodaya Vidyalaya Idukki
73.40
ACADEMIC PROJECT DETAILS
1. Project Name : Re-engineering of DTCC [Interface Generator]
Company : TATA CONSULTANCY SERVICES
Duration : 6 Months
Description : A re-engineering project, the client is DTCC- Depository Trust & Clearing Corporation; A New York based financial institution. “Reengineering of DTCC” is a reengineering of the core systems for securities underwriting and corporate actions processing for the U.S. financial services industry.
I have worked on one component of this project which is confined to Creation of Interfaces. The project “Interface Generator” which is a part of the architecture of the proposed system generates the application interface for the new system. “Interface Generator” is a support tool, used by the application team to generate Java code from the COBOL code. The basic goals of “Interface Generator” are to standardize the code format of the programmers and to help them focus on the non-generic parts of the code.
2. Project Name : “ayva.com”
Description : Web site with accounts transaction, for a private company.
Duration : 5 Months
Operating System : Windows 98
Tools Used : Java Web Server, Oracle
3. Project Name : School Office Automation System.
Description : Software for handling Administrative, Academic and Admission procedures of a school.
Duration : 3 Months
Operating System : Windows 98
Tools Used : Visual Basic, Oracle
COMPUTER SKILLS:
• SAP - IS Retail.
• JAVA, C, C++.
• VB, VBA, ORACLE, JSP, HTML.
HOBBIES AND EXTRA CURRICULAR ACTIVITIES:
Listening to music, Traveling, Dreaming, Watching Cartoon,
Member of National Youth Project
PERSONAL PROFILE
D.O.B : 26 April 1983.
References : Available on request.
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| Other Skills | Special Achievement: -
Won second prize at district level competition of Ball Badminton.
Won prizes at speech competition, Essay competition at school level.
Computer Skills:-
MS Office (Ms Word, Excel & Power Point) & working knowledge of Internet.
Interest & Hobbies: -
Surfing Internet, Listening Music, interacting with people .
Competencies:-
Self confident, Optimistic, Industrious, Keen to learn and have good leadership skills.
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