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| CRM Manager | | | Ref. Number: | CRM11378 | | |
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| Personal Information |
| Personal Profile: | | I work currently as a CRM manager for Wyeth Pharmaceuticals. I’m holding more than 15 years of experience in the pharmaceutical industry & a wide range of supportive functions & strategic experiences. I have proven skills involving establishing, managing, developing & motivating people to achieve their objectives. I posses strong sales & marketing experiences & I have analytical & problem solving mindset. I'm able to work on own initiative & as part of a team. Most critical to my career development has been the diverse experiences & challenges I have had in the various countries I have worked in. | |
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| Education: | Bachelor Degree |
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| Date of Availability: | 1 months notice |
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| Country: | United Arab Emirates |
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| Current Position |
| Current Job Title: | CRM Manager |
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| Current Salary: | 60-80,000 $ |
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| Preferred Position |
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| Preferred Location: | Canada/UAE |
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| Preferred Salary: | 60-80,000 $ |
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| Education | B.Sc. in the Pharmaceutical Sciences – Cairo University (1995)
Business Administration –Sadat academy for management sciences (1992)
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| Working Experience | · Initiate call-reporting system in Julphar through successful launch planning & execution using the handheld technology (Julphar 00).
· Establish internal decision supportive system (DSS) by linking In-market, To Market sales and IMS Audit to the company budget and supply at SKU level (Julphar 01)
· Increased Company's profitability by initiating new drug committee to reach a consensus on new product development (Julphar 99).
· Saved the company nutrition franchise by initiating CRM with HCPs and consumers in Saudi to counteract the impact of MOH recall to Wyeth product (Wyeth 02).
· Manage successfully the 1st CRM program in the ME “Wyeth GOLD Careline” The program to consumers and will be linked to HCPs CRM in 2008. (Wyeth 05)
· Won the best brand team leader award in 2005.
· Using COGNOS the business intelligence software to initiate internal decision supportive system (DSS) by linking all the secondary data and customized internal reports based on the needed strategic decisions.
· Started the business intelligence department in Both Wyeth and Julphar to provide the senior management with primary and secondary information for better decision-making using SPSS software.
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| Other Skills | -business for Pharmaceutical Companies (2003, by Wyeth, UK)
§ Principles of Marketing research and business intelligence for Pharmaceutical companies (2002, by Wyeth, Spain)
§ Market intelligence using COGNOS (2003, by Wyeth, UAE)
§ Statistics for Management using SPSS (2001 by ESI, Egypt)
§ Reading Pharmaceutical Audits (1997 by ims Athens)
§ Basic product management (1997, by ims Egypt)
§ New product forecasting ( 2002 , Wyeth , UK)
§ Product Management simulations (2005, Wyeth, Netherlands)
§ Customer focus selling (2001, by Wyeth UAE)
§ CRM for sales and Marketing (2004, by Piper and Rogers USA)
§ Managing customer loyalty (2005, by Piper and Rogers, Dubai )
§ Listing skills (2007, Wyeth, UAE)
§ The role of the coach (2007 Wyeth, UAE)
§ Negotiation skills (2007 Wyeth, UAE)
§ Questioning Skills (2007, Wyeth, UAE)
§ Business English (2006, Global English)
§ SPSS for statistics (Bahrain, 1998 by SPSS)
§ Cognos for business intelligence software (2003, Wyeth Dubai)
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