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| IT service Desk | | | Ref. Number: | CRM11373 | | |
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| Personal Information |
| Personal Profile: | Hard working & result oriented. Have good communication skill, can speak fluently any of the four languages ENGLISH, HINDI, BENGALI & ORIYA. Possess a fine poise, and ability of technical & people management.
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| Education: | Bachelor Degree |
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| Date of Availability: | 1 months notice |
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| Current Position |
| Current Job Title: | IT service Desk |
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| Current Location: | bangalore |
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| Current Salary: | 20-40,000 $ |
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| Preferred Position |
| Preferred Job: | IT service Desk |
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| Preferred Location: | bangalore |
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| Preferred Salary: | 40-60,000 $ |
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| Education | a) PASSED I.C.S.E. IN THE YEAR 1983 FROM ST.PAUL’S SCHOOL, ROURKELA.
b) PASSED I.SC. IN THE YEAR 1985 FROM GOVERNMENT COLLEGE, ROURKELA.
c) PASSED B.SC. WITH PHYSICS, CHEMISTRY & MATHS IN THE YEAR 1987
FROM GOVERNMENT COLLEGE, ROURKELA.
KNOWLEDGE OF COMPUTER : WINDOWS, MS OFFICE, INTERNET.
HAD UNDERGONE ITIL TRAINING.
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| Working Experience | Executive Summary:
Managing Service Desk, MIS report on SLA, Follow-up & co-ordinating with all the support teams & management, implemented Remedy application in Service Desk & worked in ISO 20K.
Procurement handled, planned & executed maintenance activity.
Committed to customers for timely delivery of heavy fabricated jobs along with good co-ordination with the management.
EXPERIENCE HISTORY IN REVERSE CHRONOLOGICAL ORDER
a) AT PRESENT WORKING IN A SOFTWARE COMPANY, M/s. iGATE GLOBAL SOLUTIONS LTD., BANGALORE, as a TEAM LEADER - IT SERVICE DESK for ING Vysya Bank from 10-03-2003 till date. iGATE is a software company whose services include consulting, IT Services, Data Analytics, Enterprise Systems, BPO/BSP, Contact Centre and Infrastructure Management Services. My role involves:
• Managing total service desk activities of Bank, MIS reporting on the SLA & follow-up activities with the support team.
• Managing shifts of five persons from 8.00am till 8.00pm. (IST)
• Initiating service improvement plans.
• Managing urgent & high incidents with service restoration, including communication to the clients in line.
• Working on implementation of new version remedy with ITIL process.
• Reasonable technical understanding & an ability to translate technical requirements into easily understood business concepts.
• Recently had an additional responsibility of Project management office.
• Also looked after procurement of the company, placing purchase orders & ensuring delivery of the products on time.
• Managed Security Staff, Housekeeping, Transport, Access System, Fire Proof System, Electrical System, UPS System, Air-conditioning.
• Executed maintenance activities with well planning.
b) WORKED AS "MANAGER" IN M/S. TECHNO-SERVICES & COMPANY, ROURKELA FROM 19-03-98 TILL 31-01-2003.
The company deal with mechanical works doing heavy fabrication of big dimensions/tonnage for major clients like Rourkela Steel Plant, Larsen and Toubro Ltd., OCL, NALCO, BALCO, & many more.
My Role involves Management (Technical and People) of the Overall Functioning of my division, and Supervising a whole range of activities like understanding and obtaining requirements from clients, Purchasing of required items, Official (Administrative & Personnel) works at Office, and most importantly coordinating & managing the Fabrication Works at our sites with timely commitment & delivery.
c) Since 1988 had my own fabrication business, which continued till 1998.
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