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| PROGRAM MANAGER | | | Ref. Number: | CRM11366 | | |
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| Personal Information |
| Personal Profile: | | To be a Program Manager, and successfully deliver Multi Million Projects in the IT/ITES industry. The key Contributions being providing Functional Leadership in Developing, Customizing, Enhancing, Migrating and Providing Support to multiple Programs in various Business Domains like Financial Accounting Services, Cash Management, Trade Finance, CRM, Knowledge & Document Management Portals, Data Analysis etc. in the IT industry. Would like to be engaged in playing a Pivotal role in successful migration of Business and Knowledge Processes Outsourcing in Domains like Financial Accounting, Supply Chain Management, Human Resources, Lead Management, Telemarketing, Client Services, Cash Management, Trade Finance and various other Commercial Operations. | |
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| Current Position |
| Current Job Title: | PROGRAM MANAGER |
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| Current Location: | MUMBAI / PUNE |
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| Current Salary: | 40-60,000 $ |
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| Education | oB.Com (Hons.) in Commerce from South City College Calcutta, under Calcutta University, India (1988-1991)
oPost Graduate Diploma in Business Management specializing in Financial Management from Institute of Modern Management, Calcutta, under Calcutta University (1991-1993)
Brief Back Ground – from the Beginning (14 years Experience)
•Started in the Finance & Accounts Department working for companies like BOEHRINGER MANNHEIM LIMITED, FULFORD INDIA LIMITED and JOHNSON & JOHNSON LIMITED handling various Financial, Accounting and Commercial Operations. (Period – 1993 – 1999)
•Responsible for Outsourcing of Transaction Processing with CITICORP SECURITIES & INVESTMENTS CORPORATION as it was know then, currently known as CITIGROUP GLOBAL SERVICES handling Transaction Processing in Trade Finance from CITI Bank New York, Tampa and CITI Bank London to the Back Office Processing into India (Period – 1999 – 2000)
•CASHTECH SOLUTIONS a leading Banking Software Application Development Company, specializing in the development of Cash Management suite of Products in the areas of Collections, Payments & Liquidity Management System, Receivables Management Systems, and Accounts Receivables. Worked with Global Product Development & Sales Teams being responsible for Delivering Customized Solutions to Global MNC Banks. (Period 2000 – 2002)
•COGNIZANT TECHNOLOGY SOLUTIONS as a Consulting Manager, Project and Delivery, Manager handling Client Projects in various Domains, (both at On site and Offshore) by developing applications in domains like - the Sales Force Automation Tool (Pivotal) - CRM, Knowledge Management / Document Management Portals (MS Share Point), Electronic Visa Application system, Global Time Reporting System, Performance Management System and the Revenue and Resource Forecasting System and other Applications for the Internal Support Groups. ( Period 2003 – 2005 )
•Currently working with GOLDSHIELD GROUP PLC as a Program Manager driving Global Client Services Program for both Internal as well External Customers. (June 2005 – Till date) | |
| Working Experience | Goldshield Group PLC- (British pharmaceutical, Well Being and Health care Company, based out of Mumbai) headquarters at London.
oTransactional Processing in Domains – Finance & Accounts, Logistics, and Supply Chain Management.
oSteer the Client Services initiative across the Organization both for Internal as well as External Customers.
oReview of all Systems and Processes, ensuring SLA’s are complied to.
oResponsible for new Project initiatives, Unit Dash Boards and Performance Matrix for this Group.
oWork with the Management Board Directors in Conceptualizing new and Go to Market Strategies, Business Concepts, and Business Processes; for the 2010 Vision of the Organization.
Cognizant Technology Solutions
CRM – For Client as well as Internal Implementation.
oFormed a Center of Excellence ( COE ) of the Propriety Technology of Pivotal
oMigrated the Application Development and Support in house (Offshore) for Internal Implementation resulting in directly savings in $$$.
oSuccessfully led the global deployment of Internal Sales Force Automation Tool – Pivotal - CRM for American and European Operations.
oWorked with Core users of the application by imparting them with training material, which facilitates them in using the application on day today basis successfully.
oWorked with the Core user groups of the application on improving the quality of the Database by providing them with necessary guidance using various Third party Database sources (like Dun & Bradstreet, Hoovers etc)
oWorked closely with PeopleSoft CRM implementation team on setting up the Business Rules and Logics, Business Processes, Data Modeling and bringing in all the functional requirements for the Telemarketing, Field Sales, Client Partner, Account Managers, Regional Managers as well as the Marketing team in the areas of Marketing Campaigns and Marketing Projects.
oDeveloped a Web based Pipeline reporting tool which facilitate Decision making for the Senior Management on a weekly basis.
oUndertook multiple Client Projects for Migration, Development, Enhancements, and Application Support resulting in revenue generation.
oDeveloped Business Intelligence Application for various Clients.
Knowledge Management Application – For the Client as well as Internal Implementation
oCustomized and Implemented KM Application at Cognizant on Share Point Technology.
oFunctional Enhancement depending upon the business requirement have been carried out using best practices available in the Industry
oDeveloped and implemented Dashboard Metrics Report for the Sr. Management to get an insight about the various key parameters, which defines the performance of the portal and usage statistics
o Undertook multiple Client Projects for Migration, Development, Enhancements, and Application Support resulting in revenue generation.
Revenue Forecasting System
oDesign and Developed a Revenue Forecasting System for the use by the Top Management and field Operations.
oReduced Cycle Time from 10 days to 2 days.
oEliminated all errors due to Collection of forecast through emails.
oProvided an end-to-end system to accumulate revenue forecasts at periodic intervals.
Automation of Immigration Process for US Visas and Green Card
oPlayed a key Role in development and deployment of an Electronic Visa and Green Card Application System.
oEliminate all the Paper work, time lag due to transit either way, or loss of documents.
Summary of other Applications Developed -
oResume Builder for Associates in standard
Cognizant Pre- defined format.
oProposal Collaboration Application so that multiple teams can work on the same proposal at the same time.
oLead Tools Application helps in monitoring how many Mailers have been forwarded across Prospects and the status of the Mailers at any given point of time.
oOnline Travel Systems to be used by all the associates for Domestic and International Travel right from the Approval seeking till Confirmation.
oOnline Resume Monitoring Systems wherein the Recruitment teams Monitors and Evaluates Resumes and does necessary processing of the same.
oE- Referral System for the convenience of the associates to recommend candidature by uploading the Resumes in the application.
oDeveloping Location Specific Portals providing single point of information about the location including the important and relevant information necessary for smooth working for the associate.
CashTech Solutions
oCustomizing Application based on the needs of the Customer.
oPreparation of Training Material, User Guide for the entire suite of Products.
oActively working with the Sales & Marketing Teams in Pre Sales activities.
oForming a Competitor Analysis Cell.
CITICORP Ltd – a CITI bank Group Company,
oEnsure Successful migration of Trade Operations from CITI Bank Tampa and CITI Bank London into India
oHandle Trade Reimbursement Claims for all Issuances, Amendments and Payments
Boehringer Mannheim, Fulford India and Johnson & Johnson
oHeaded the Project Accounting Team
oProjecting Cash Flow requirements
oDevelop a Project Accounting & Monitoring Systems
oAccountable for Sales Accounting, Inventory Management & Collection Accounting
oPart of the Functional team to have developing C& FA software.
oPart of the Testing and Implementation team of ERP.
oHandling Cash Management Operations | |
| Other Skills | Currently Undergoing SAP BUSINESS 1 CERTIFICATION.
Core Competencies
•Program & Consulting Management – Time & Cost Management, Ensuring Quality Standards, Resource Management, Risk Management, etc.,
•Business & Knowledge Process Outsourcing - Both in terms of Process understanding, successful migration to Offshore, running successfully Transaction Processing Operations.
•Business Development and Relationship Management – Providing Excellent Functional Support to Proposal Preparation, Pre- Sales Presentation and Negotiations, Initial Onsite Coordination & Relationship Management.
•Handling Strategic Business Units - (SBU) Management – Budgeting, Management Reporting, Engagement Management etc.,
•Training & Development - Curriculum Development, Content Delivery, Designing Development Programs, Mentoring. Preparing user Manuals, Presentations for each of the applications besides conducting WebEX sessions
Domain & Process Expertise
•Application Development, Migration, Enhancements and Support.
Banking- Collections, Payments, Account Reconciliation, Liquidity Management Systems, Receivables Management Systems.
CRM - Campaign Management, Lead Generation, Hand over to Telemarketer, Opportunity Assessment and follow up, Lead Allocation across Vertical, Horizontal, COE, Regional Representative, Progress Review, Generation of Business Intelligence Reports and Lead Closure.
Portals Like Knowledge & Document Management etc., - Repository for RFPs / RFIs, Standard Reusable Data, Competitor Information, Contents etc., with a multi level Search Engine defining on Key Attributes and Key Words.
Internal Processes & Systems - Immigration Systems, Customer Satisfaction Survey, Resume Builder, Proposal Collaboration, Lead Tools Application, Online Travel Systems, Online Resume Monitoring Systems, E-referral System, Client Services and other Applications for the Internal Support Groups.
•Business Intelligence - Unit Performance Dashboard on CRM, Portals, and various Internal Systems for Senior Management for measuring Operational efficiencies on determined parameters.
•Data Management - Data Assessment, Identification & Quarantine of Inconsistent Data, Data Mapping, Migration of Consistent Data, Periodic Reviews.
•Business and Knowledge Process Outsourcing
Trade Finance - Transaction processing - Settlements of Letter of Credit.
Cash Management - Transactions processing – Collections, Payments & Settlements with Corresponding Banks,
•Finance & Accounting – Transaction Processing - Project Accounting, Sales Accounting, Inventory Recording & Accounting, Credit Control incl. Cash Management, C&FA Operations, Revenue Accounting, Accounts Receivables, Accounts Payables, Expense Report Settlement, Banking Transactions, Internal Customer Support
•Logistics, Supply Chain – Transaction processing - Product Ins, Issuances, Losses, Coordination with Supplier, Handling C&FA Operations, Distributors Network, III rd Party, Loan licensing, etc. |
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