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| Account Manager |  | | Ref. Number: | CRM11455 | |  |
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| Personal Information |
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| Education: | Bachelor Degree |
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| Current Position |
| Current Job Title: | Account Manager |
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| Current Location: | Fayetteville, AR |
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| Preferred Position |
| Preferred Job: | Account Manager/Technical Account Manager |
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| Preferred Location: | Fayetteville, AR |
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| Education | Education
September 1994 December 1998 University of Central Arkansas Conway, AR
Bachelor Of Science in Computer Information Systems |  |
| Working Experience | Work experience February 2005 present Technisource Inc. Springdale, AR
Account Manager
Responsible for targeting new business and marketing IT Solutions including network integration, wireless and mobility, and managed services to mid-tier and large organizations.
Using consultative approach, make recommendations to clients regarding strategic planning of their department or company.
Targeted and built relationships with the largest companies in the world at C-level.
Manage large projects and complex situations from enterprise level to delivery.
Committed to building strong relationships with clients who benefit from a high-value service delivery.
Strong work ethic and demonstrated ownership in my work.
Proven success building relationships in the local and national market.
Provide clients with a proven, strategic sales process as well as high visibility to, and active engagement with Technisource leadership teams.
Confidence based on expertise and thorough understanding rather than solely on personal drive.
November 2002 February 2005 IBM Global Services Little Rock, AR
Pre-sales Engineer
Manage large projects and complex sales from site survey to delivery.
Develop relationships in large enterprise companies with C-level IT executives to secure future projects.
Consult with client on needs, develop plan from the research and direct a delivery team to completion of project.
Design, develop, prototype, integrate, test, and deploy e-business/CRM solutions (Call Center, Sales, Marketing) according to client specifications using the Siebel suite of products including Siebel tools, scripting, EIM and EAI.
Utilize Oracle, Windows, and UNIX operating systems.
Utilize XML, and MS-SQL to transport data and work within Oracle and DB2 databases.
Create and execute Siebel related test scripts and create system related documentation.
Experience with each phase of six full Siebel live cycle implementations.
January 1999-November 2002 Riceland Foods, Inc. Stuttgart, AR
Systems Engineer
Maintenance of network hubs, switches, routers throughout corporate HQ.
Developed programs written in Cobol, Java, Visual Basic, C, and C++.
Wrote SQL and FoxPro scripts to enhance reporting tools.
System programming on IBM servers, Linux, and Windows
Utilized Oracle, DB2, and SQL databases and transported data internally and externally.
On call for maintenance and support of Windows servers, AS/400 maintenance, and general networking issues involving multiple mill locations.
Remote and on-site administration of approximately 200 user workstations, print que management, and end user support.
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