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| CRM Manager | | | Ref. Number: | CRM11337 | | |
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| Personal Information |
| Personal Profile: |
Over 12 Years of experience in IT. Worked in SAP CRM and Siebel CRM, have experience in ERP and leading testing teams. Worked in the verticals of banking, finance and manufacturing. Work experience in New Zealand, USA , Malaysia, Singapore, Bahrain and India
Personal Details
Educational Qualification Bachelors in Computer science (Bsc Comp Science)
Date of Birth 05-06-1970
Current Employer HCL Technologies
Location Auckland, New Zealand
Email ID SK_VELU@hotmail.com
Mobile Phone 0064-(0)211276002
Home 0064-9-5257999
SAP CRM Experience
From To Company
MAY 2006 To Date Fonterra, Auckland, NZ
Company Profile Fonterra is a leading diary products company in the world.
Role Senior consultant
Activities Supporting the SAP CRM Call center (Win client) application. Supporting the entire team of 60 Call center peoples.
CIC Support activities
Middle ware support activities
From To Company
Jan 2006 APR 2007 Wolter Kluwers Financial services
Company Profile Wolter Kluwers is the leading banking services company. Which caters to the material and software requirements of the banks and financial services companies.
Role Senior consultant
Activities Wolters kluwer is implementing the SAP CRM Internet Sales Application (ISA) to sell its paper products in the web. My responsibilities includes,
ISA Configuration
Middle ware support & configuration
Testing team lead
From To Company
July 2005 Dec 2005 Bank Islam (Malaysia)
Company Profile Bank Islam is a leading Islamic bank based in Malaysia. They are the leaders in Islamic banking and has over 2450 branches in Malaysia.
Role Senior consultant
Activities Bank Islam is implementing the full suite of SAP CRM Modules. Im involved in the Phase II Call centre implementation which includes Web client, CTI and solution database.
Design & Configuration
Preparing Blue print
From To Company
June 2004 Jun 2005 Advanced Micro Devices (AMD) (USA)
Company Profile AMD is the second largest manufacturer of Microprocessors. It is a US based company having its operations round the globe.
Role Senior consultant
Activities I was involved in the blue print and realization phase of the SAP CRM Win client, Return material Authorization (RMA), ICSS, Service Request and Solution database. Also support for marketing modules. Has traveled twice to USA on a 3 months visit each time.
Role:
Preparing Blue print document
Design and configuration
Project Planning
Team Lead for Master data and credit card teams
Siebel CRM Experience
From To Company
Mar 2003 May 2004 HP (Hewlett Packard) (Singapore)
Company Profile HP is the global leaders in computer hardware Manufacturing, Fortune 50 client with operations all over the globe.
Role Project Manager
Activities HP was building Siebel Banking package for its clients, Digital is doing the complete design and development of this application as per the requirement of HP.
As a Team leader Traveled to Singapore for discussions, design and planning
Also played the role of functional consultant in Siebel configuration.
From To Company
Aug 2001 Feb 2003 Citi bank, UK, Spain and Portugal
Company Profile Citi Bank is a leading global bank with its operations all over the globe. Fortune 100 client.
Role Team Leader
Activities Citi Bank has implemented the Siebel Call centre and branch solution as a part of its initiative to change its entire customer facing applications world wide to Siebel CRM and have a same solution across the world. We started this initiative with a sequence of rollouts for the European countries.
This roll outs tightly integrates with the existing legacy systems through middle were called RAD, using online messaging and screen scrapping technologies. The master data were transferred using the batch EOD EIM process which uses trillium for data de duplication and informatica for data upload.
Role:
Testing team lead.
Responsible for leading the team to deliver defect free application.
Reporting to the Polaris testing manager and the Client testing manager.
ERP Experience
From To Company
OCT 2000 JUL 2001 Around 50 clients of Ramco Systems
Company Profile All clients spread over the globe were the users of Ramco e.Applications.
Role Team Leader
Activities e.application is among the leading ERP solutions available in the market. It provides the customized solution for most of the industry standard verticals. The product support group is a 150 member team which provides the product support round the clock, round to globe to all its customers.
Role
Lead a support team which supported the re usable components.
Lead a support team which supported the Logistics module.
Guiding the team by providing the functional and technical solutions.
Reporting to the Group manager
From To Company
OCT 1999 OCT 2000 Around 50 clients of Ramco Systems
Company Profile All clients spread over the globe were the users of Ramco e.Applications.
Role Team Leader
Activities The customers required a configurable utility for purging the history data across all modules of e.application. The utility should be fully configurable to suit there various business requirements and the underlying data structure. The Ramco purge utility caters to this requirement.
Role:
Designed the entire package.
Delivering a defect free application as per the requirements
Reporting to the Group manager.
From To Company
Aug 1995 AUG 1996 Deeko Bahrain (Bahrain)
Company Profile Client is a manufacturer of aluminum foils and based in Bahrain and exports to many of the middle east countries.
Role Consultant
Activities Quantel ERP is an application which can be used by the Trading, manufacturing and insurance Companys. It supports Multi-Group, Multi-Organization and multi-currency features with individual and consolidated view within a group.
Role:
Involved in the full life cycle of ERP implementation from Opening balance entry to Financial year end closing.
Support the application by doing the customizations and fixing the defects.
From To Company
JUL 1994 Aug 1995 Citi bank (Bahrain)
Company Profile Citi Bank is a leading global bank with its operations all over the globe. Fortune 100 client.
Role Developer
Activities Citi banks money market operations were handled by the financial control unit which required two more configurable reporting systems, the large fund providers reporting system and Contingency Funding Plan reporting system. This project added this functionality to the existing money market system.
Role:
Reporting to both the FCU manager and Software systems manager.
Study the requirements with the help of a series of meetings with the FCU manager.
Design the system with the help of the Software manager.
Full system development.
Preparing the requirement and system documents as per the citi bank standards.
From To Company
JUN 1991 May 1994 Info-drive computers
Company Profile Is a teaching institute with many branches in tamilnadu.
Role Head of the department and teaching
Activities Teaching in this institute and latter managing the operations.
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| Date of Availability: | 1 months notice |
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| Current Position |
| Current Job Title: | CRM Manager |
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| Current Location: | Auckland |
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| Current Salary: | 80-100,000 $ |
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| Preferred Position |
| Preferred Job: | CRM Manager |
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| Preferred Location: | Any where |
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| Preferred Salary: | >100,000 $ |
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| Education | Bsc computer science
MBM (Banking management) | |
| Working Experience | | 12 Years in IT 10 years in CRM and ERP | |
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