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Manager Sales Process and Automation

Ref. Number:

CRM11328

[ Contact with CV Applicant ]

Personal Information

Personal Profile:

My experience with sales and marketing teams has made me uniquely qualified to add value within Sales Operations.

I was the author of all processes used globally for campaign management, lead generation, follow-up, qualification, data communication, opportunity management and reporting and dashboards.

Through proven results, I was able to show value in adhering to a set of globally implemented processes. These were marketed internally with a well documented process plan and complete step by step instructions written by me that were delivered as virtual and physical training sessions.

Year of Birth:

1966

Education:

Bachelor Degree

Date of Availability:

Now

Country:

United States

Current Position

Current Job Title:

Manager Sales Process and Automation

Current Location:

Detroitr area

Current Salary:

80-100,000 $

Preferred Position

Preferred Job:

CRM

Preferred Location:

Detroitr area

Preferred Salary:

80-100,000 $

Willing to Travel:

Yes

Type of Job:

Permanent

Languages

Level

English

Excellent

Working Experience

Operations Focus
Manager, Process and Sales Automation – Open Text Corporation
 Managing project to increase Salesforce.com implementation to become enterprise CRM system. Managed growth from 10 users located in Boston, MA to almost 500 users in 16 countries in 6 languages and 4 currencies. Documented process used to manage $100 - $200 million in quarterly opportunities. Providing reports, dashboards and metrics to sales and marketing management.
 Headed all corporate data migration projects. Incorporating 10’s of millions of records into Salesforce.com from sources including spreadsheets, GoldMine, Clientele SMA and multiple other instances of Salesforce.com. Data included:
 Users
 Account information
 Contact details
 Scheduled Tasks
 Price books items
 Opportunities data

 Chose and implemented ExactTarget as corporate standard mass email marketing tool used to send 2.5 million messages annually. Fully integrating the solution with Salesforce.com and providing reporting and dashboards to measure the relevancy of the message and campaign success.
 Managed tool for the creation of a web presence to generate interest in marketing events and activities. Tight integration with Salesforce.com allowed for accurate web-to-lead data capture.
Sales Operations SME – Open Text Corporation
 Process and data expert acting as a liaison between sales and marketing and operations teams. Provided process training and documentation to account development and marketing groups to capture data from marketing concept to ROI.

Marketing Focus
Customer Field Marketing Manager – Livelink ECM
 Responsible for generating qualified leads through virtual and physical marketing activities targeted to current customer base. Creating, marketing and hosting innovative campaigns with industry, solution or application focus. Measuring and monitoring success with revenue and ROI data points.
Sales Focus
New Account Development Manager – Livelink ECM
 Managed the hiring and training of a group of 11 individuals in North America. Accountable for capturing and passing quality information to sales using Salesforce.com.
Account Development Representative – Livelink ECM
 Chartered to develop a team focused on generating qualified new leads. Created a set of measurable activities to provide consistent data points for a sales executive to pursue.
 Developed complete process to provide accurate metrics and comprehensive internal training programs.
Inside Sales Representative – Livelink ECM
 Responsible for ongoing revenue from current customers with the US and Canadian Federal governments. Providing a single point of contact for customers as well as conducting outbound activities to generate revenue for additional licenses, modules and training.
Account Executive – OnTime Group Calendaring
 Customer focused sales to increase market penetration in civilian US Federal government client base. Responsible for managing relationship and driving revenue from customers with enterprise wide implementations up to 42,000 seats.
Sales Representative – OnTime Group Calendaring
 Small business sales within a regional geographic territory. My responsibility was to gain an initial software sale to companies with less that $5 million annual revenue. After the implementation was complete there would be an introductory call to transfer ownership to an Account Executive.

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