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| Senior Educator | | | Ref. Number: | CRM11321 | | |
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| Personal Information |
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| Date of Availability: | 2 months notice |
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| Current Position |
| Current Job Title: | Senior Educator |
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| Current Location: | Bangalore |
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| Preferred Position |
| Preferred Job: | CRM Trainer/Content Management |
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| Preferred Location: | Bangalore |
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| Education | MTech -Process Control and Instrumentation 2001, CGPA – 8.79
Regional Engineering College (NIT) Thiruchirappally
BTech – Electrical and Electronics Engineering 1998, Aggregate % - 71.75
Govt. Engineering College Trichur, Kerala
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| Working Experience | Working with Infosys Technologies Ltd from campus selection till date (6 years 4 months)
•Expertise in Finacle CRM Solution and Retail Banking modules of Finacle Core Banking Solution
•In depth knowledge of Finacle CRM solution including features and technical aspects.
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Current Position: Senior Educator, User Education Team, Finacle atInfosys Technologies Ltd, Bangalore
Finacle is the universal banking solution from Infosys. This modular solution addresses the Core Banking, Treasury, CRM, Wealth management, Consumer and Corporate e-banking requirements of banks worldwide. Finacle is the banking solution of choice of Tier I and Tier II banks and large regional banks across the world.
The User Education team imparts various training programs covering functional and technical aspects of Finacle suite of products now called Finacle Universal Banking Solution. The UET is also responsible for the development of Product Manuals which are used as a comprehensive guide by the end users and administrators of Finacle. The team also works closely with cross functional groups in Finacle covering all aspects of product development and implementation lifecycle.
UET has initiated a comprehensive certification program called Finacle L100 Certification aimed at developing competency in Finacle solutions amongst the Finacle IBU.
Job profile in brief includes
•Preparation of structured course ware based on the in depth study of current systems and banking practices
•Deliver training in an instructor lead classroom session. Finacle functionality is covered in depth through real life examples and customer specific scenarios. This is the base for parameterization of the solution during implementation
•Lead lab sessions where participants are encouraged to work out bank specific scenarios for gaining practical expertise
•Review requirement specifications, design specifications and test plans as part of feature enhancements
•Plan and manage Product Manual releases in line with Product delivery.
•Prepare contents for product manuals that provide comprehensive guidance regarding the usage and setup of Finacle to customer banks.
•Handle technical training for bank’s IT team. In technical training areas like Architecture, Installation, Technical setups, Customization, Integration of various products in Finacle Solution and Interface with third party solutions are covered in depth. This enables bank’s IT team in taking a lead role during implementation and troubleshooting post implementation
•Setting up Finacle Solution for training which includes installation, configuration, integrating with solutions in Finacle, interfacing with third party solutions etc. This helps the mentor to demonstrate end to end features in the solution.
•Offer technical assistance and troubleshooting during training delivery.
•Worked in all functional areas of Finacle CRM - Marketing, Sales, Origination, Support and CIF
•Involved in imparting Finacle Solution Training to customers, handling both functional and technical aspects
•Imparted training to Bank’s IT teams, Branch Managers, Operational Staff and top management through role based training programs
•Close integration with bank’s team in understanding the processes followed to setup bank specific scenarios for training delivery
•Interacted with both domestic and international customers including Tier 1 banks
•Experienced in setting up of application for Finacle Solution training at customer site
•Performed lead role in Product Manual documentation and delivery
•Business presentation skills and people management skills
•Experienced in customer interactions across geographies, handling stake holder management at multiple levels
•Experienced in working together with cross functional groups covering all aspects of product development and implementation lifecycle
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| Other Skills | 1. Operating System
Installing and maintaining application on
Sun Solaris
IBM AIX
Windows
2. RDBMS
Creating and maintaining application database on
Oracle
SQLServer
3. Web Servers and Application Servers
Deploying and maintaining application on
• Websphere Application Server
• JRun
• Pramati
• IIS
• Apache
• Resin
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