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| Director Global Industry Alliance Programme | | | Ref. Number: | CRM11320 | | |
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| Personal Information |
| Personal Profile: | Dr. David Finnegan MBA (Aston), PhD (Warwick)
Systems Integration (CRM Specialist)
Career summary
I bring with me twelve years of senior management experience and am a CRM and Systems Integration Specialist. I have worked internationally as an integration consultant and trainer, while developing postgraduate academic programmes for several universities in the UK and USA. I have worked in a range of roles, including a with the Swedish Home Office, and have over 10 years experience in leadership training, system integration, business analyses and business process re-engineering in B2B and B2C environments. I have recently set up a Global Industry Alliance Programme at Warwick Business School (WBS). The Programme seeks to reinforce WBS's partnership with the Industry Practitioners with a focus on shared interests and benefits.
Whilst working for Warwick Business School as an Assistant Professor I am also involved with Police HQ at a regional level in UK helping in developing Intelligence Integration Strategies (Data Integration). I am also investigating NHS Systems Integration and comparing it with that of Sweden and USA. Currently I am one of the few subject matter experts globally, who has investigated Systems Integration - CRM from a multidisciplinary approach. My recent book on CRM “Implementing CRM: From Technology to Knowledge” has attracted a lot of attention from Forbes and Research and Markets
Networking and industry relations are my two key strengths. I have been able to develop strong business relations from scratch both in Sweden and UK to secure funding for projects and improve networking with a focus on shared interests and benefits. I bring with me a strong network of industry contacts with IBM, Unilever, Deloitte, Logica and Oracle at a very senior level.
http://www.nebula.com.au/david-finnegan.htm
http://www.researchandmarkets.com/reports/c55561
http://www.forbes.com/businesswire/feeds/businesswire/2007/05/02/businesswire20070502005496r1.html
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| Date of Availability: | 1 months notice |
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| Current Position |
| Current Job Title: | Director Global Industry Alliance Programme |
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| Current Salary: | 80-100,000 $ |
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| Preferred Position |
| Preferred Job: | Strategic Director - CRM |
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| Preferred Salary: | 80-100,000 $ |
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| English (native) | Excellent |
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| Education | Summary of qualifications
2002 – 2005 PhD System Integration (CRM) at Warwick Business School-The University of Warwick - UK
Leading International SI/CRM Scholar & Consultant at Warwick Business School (The University of Warwick –UK). The Doctorate in System Integration, on CRM systems was sponsored by IBM and Birmingham City council and ESRC (Economic and Social Research Council). The PhD applied academic understanding to real business issues, employing processual analysis investigating the critical elements, namely Knowledge Management, Application Integration, Business Process Re-engineering, Data/Information/Wisdom Integration, Culture Integration, Change and Transformation, Test Management, User Training/Commitment and Impact of System Integration on Staff Retention, End-user Commitment and Motivation, and thus helping the researched companies in understanding a holistic CRM strategy. I finished my PhD on fulltime basis in a record time of two and a half years with a strong positive feedback from examiners: Professor Wendy Currie (internal examiner) and Professor Trevor Wood Harper (external examiner).
2001 – 2002 MBA (eBusiness), Aston Business School - UK
MBA (a world class professional qualification with rigorous 12 module training) with a specialism in E-business. Following modules, linked with real life situations from several public and private sector companies in UK were undertaken and real life business scenarios were analysed critically by continuous visits to various industrial locations data gathering, analysis and lessons learned.
Foundation Modules:
Financial Reporting; Organisational Behaviour; Marketing Management; Operations Management
Elective Modules:
Strategic Management of IT; Law/Ethics ecommerce; E-Marketing; Business Systems
Integrating Modules:
Strategic Management; Management of Innovation; Applied Research; Economic Environment of Business
All the above modules used a case study format applying academic understanding to the local businesses in UK. I made contact personally with twelve businesses and researched each module linking it to the relevant business issues faced by companies such as: Cadbury Ltd, Vodafone, IBM Global Services at Warwick, Birmingham City Council, Land Rover, Jaguar etc. The businesses were given formal project reports at the end of each module.
List of Publications
Paper 1: Finnegan, D and Willcocks L. (2004). Knowledge management in the introduction of CRM Systems: Tacit/non-codified knowledge transfer, subcultures and impacts Proceedings of The International Management Technology Conference, Orlando Florida, USA
Paper 2: Finnegan, D. and Willcocks, L. (2005). Knowledge Issues in the Introduction of CRM Systems: Tacit Knowledge, Psychological Contracts, Subcultures and Impacts. Proceedings of The European Conference in Information Systems, Regensburg, May.
Paper 3: Knowledge Issues in the Implementation of CRM Systems. Journal of Enterprise Information Management. Scheduled to appear in Volume 19(6), 2006.
Paper 4: Conference paper in CRM for Brunel University with a special focus towards CRM issues in a Public Sector environment.
My book on CM ‘Implementing CRM: From Technology to Knowledge’ is available at Amazon.com. The book targets practitioners specifically in the process of managing the implementation of a CRM Project.
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| Working Experience | I am involved in strategic mentoring, system and BPR auditing for companies such as IBM, British Airways, Unilever and Deloitte, West Midlands Police Department and several SMEs nationally and internationally:
System Integration - CRM Specialist via nebula.com -OZ &NZ
http://www.nebula.com.au/david-finnegan.htm
2000-2001, Project Management Consultant
West Midlands, UK
• Assisted in Bid writing, Project Management and Business Analysis of several projects. Was able to secure a bid of £ 60,000 for Sparkhill Youth Project Birmingham.
• Facilitated System Implementation, System and Business Analyses, End-user requirement analyses and System Architecture.
• Acted as a Facilitator/Trainer/Lector for BVSC in Project Management (Birmingham Voluntary Service Council) through PICASSO (Quality Control Project).
1999-2000, Business Development Manager (Hands on role)
Sarah Hayes Solicitor, Birmingham, UK
• Facilitated communication across separate business units within the company and helped in Strategy review.
• Carried out market research and development of marketing material using IT as an enabler.
• Set up courses in project management, evaluation and communication skills (verbal and non verbal communication).
• Carried out In-depth Organisational Design Analysis, including Time and Stress Management within the company.
1997 – 1999, Managing Director (SME - Hands on)
Source2 Ltd, Orebro, Sweden
• People Management, including strategic, technical, operational, staff and financial management of ca 21 people.
• Carried out Business Process Analysis; involving investigation of business requirements, end-user involvement, scope, objectives and deliverables, working in a close relationship with clients ensuring a successful IT enabled Change.
• Designed and Developed Leadership Training (IT enabled) solutions and expanded the market for Career Planning solutions, throughout the country. Created and developed new business opportunities through networking with other successful businesses; strong collaboration and strategic alliance contracts giving joint services to the customers.
1991 –1998, Network Director with a very hands on approach
Network Bergslagen, Swedish Home Office, Orebro- Stockholm, Sweden
• Strategic, financial, operational (hands on) and staff management of ca 25 people.
• Developed a new idea in project form at local level to improve networking between the Statutory, Voluntary and Private sector in issues relating to crime prevention and youth development.
• The Project was taken up by the Home Office. Network Bergslagen was given full support to develop the model in other parts of the country in developing crime prevention models.
• Audited and carried our business process analysis of several organizations highlighting the areas of cross organizational strategic partnerships leading to shared benefits.
• Developed a network of 68 Organizations from scratch enabling neutral meeting places and setting off several joint projects. Have documented video evidence.
• Managed, enabled and empowered a programme of several projects within Network Bergslagen.
• Managed and actively trained volunteers in project management and leadership skills.
• Developed international strategic alliances/partnerships with organizations such as Red Cross and Prison Fellowship International.
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| Other Skills | | • A school governor, a scout leader, a pilot with PPR ratings and a PADI open water scuba diver. A car driver with full clean driving license and business insurance. Bilingual with written and spoken fluency in Swedish. |
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