| Jobs in CRM Today | This is a free service of CRM Today. Take some time and meet
qualified candidates or explore interesting job
opportunities.
We invite candidates to submit their CVs and companies to post their CRM releated job offers. Enter into the Job Center of CRM Today and you may find what you are looking for! |
|
|  |  |
| Project Manager | | | Ref. Number: | CRM11314 | | |
|
| Personal Information |
| Personal Profile: | EXECUTIVE PROFILE
Project Management consulting professional offering more than 12 years of dynamic contributions and solid achievements in diversified environments and industries within the public and private sector. Extensive experience in process analysis, process design, systems selection, change implementation and the application of best practices. Focused on driving organizational change to deliver superior customer service and operational efficiency by effectively leveraging people, process and technology. Strong understanding of top-tier ERP, CRM and integration technologies. Experienced managing complex, high performing projects and teams. Keen attention to client deliverables. Strong presentation, communication and customer facing skills. Considered a trusted advisor, with a proven ability to quickly identify key issues, develop strategies and recommendations and drive benefits realization. Adept at translating business needs into technical solutions and in partnering with customers to realize their vision. Proven results in successfully leading cross-functional teams through the challenges of enterprise-wide, full life cycle information systems projects. “Big Five” consulting experience.
| |
|
| Education: | Bachelor Degree |
|
|
|
|
| Current Position |
| Current Job Title: | Project Manager |
|
| Current Location: | Tallahassee, FL |
|
| Current Salary: | 80-100,000 $ |
|
|
| Preferred Position |
| Preferred Job: | Project Manager |
|
| Preferred Location: | Tallahassee, FL |
|
| Preferred Salary: | 80-100,000 $ |
|
|
|
|
| |
|
|
| Education | EDUCATION & TRAINING
B.S., Florida State University, Tallahassee, FL
| |
| Working Experience | PROFESSIONAL EXPERIENCE
Red Prairie/StorePerform Technologies – Denver, CO 2006 – Present (served remotely from Tallahassee, FL)
StorePerform Technologies, Inc., the leader in Store Execution Management technology, helps retailers drive financial performance through better operational execution.
PROJECT MANAGER
Professional Services Project Manager in the StorePerform business unit of Red Prairie’s Retail Productivity Solutions group managing implementations of the StorePerform SEM (Store Execution Management) solution for customers in the retail industry.
Responsible for defining the specific timeline for projects and managing implementations through the scope, requirements, implementation, installation and testing, communications and training, and production rollout phases. Developed strong customer relationships while leveraging experience of business process redesign and technology within diversified environments and industries. Role also includes monitoring project work-plans and issue logs, process definition and configuration needs, and product installation and integration.
Successfully managed the pilot implementation of the StorePerform Workbench to 30 stores for AAFES (Army & Air Force Exchange Service). The pilot included nine key business processes that were strategic drivers of success for AAFES. Accomplishments on this project included documenting and maintaining the status of the project, identifying and addressing project issues and key concerns, presenting monthly and quarterly reports to executive level staff at AAFES, developing training materials, and establishing and maintaining a solid and collaborative rapport with the client team members.
Successfully managed the delivery of the StorePerform Workbench (v4.0.2) to CVS/pharmacy stores. Accomplishments on this project included working with the development team for Acceptance Testing, tracking of all project issues and key concerns, building effective rapport with client team, documenting/maintaining the status of the project, and delivering weekly status reports to the client team for review.
Unicru, Inc. – Beaverton, OR 2005 – 2006 (served remotely from Tallahassee, FL)
Unicru is the leading Total Workforce Acquisition solution that successfully integrates hiring management, selection science and workforce analytics in a continuous improvement model.
PROJECT MANAGER
Project Manager responsible for managing implementations of the Unicru Hiring Solution product. Achievements include:
Owner of the project management activities throughout all assigned projects including monitoring project work-plans, issue logs, configuration needs, and change management/training plans. Responsible for the overall success of assigned projects by tracking the project schedule, identifying and resolving project issues; main contact for the client until the implementation is completed.
Responsible for delivery of key services including: staffing process best practice consulting and analysis, and change management planning.
Served as the lead implementation manager to clients such as Towne Park Services, Lifestyle Family Fitness, BF Saul, and PetSmart.
Provided expertise in product functionality, business process/product alignment sessions, and recommended best practices.
Provided configuration and process recommendations prior to implementation and facilitated knowledge transfer to build clients’ self-sufficiency after implementation.
Ensured quality of deliverables and timeliness of project milestones.
Acclaris, LLC – Tampa, FL 2003 – 2005
Acclaris is a world-class Business Process Solutions Provider, which is uniquely skilled at eliminating inefficiencies in back office operations, lowering administrative costs per transaction, and applying technology to automate entire functions.
MANAGER
Manager in the Solutions and Consulting Practice for Acclaris and directly responsible for key public sector accounts within Florida’s state departments and agencies. Achievements include:
Provided project monitoring and oversight for the state of Florida’s first ever HR outsourcing initiative, including Staffing, HR Administration, Payroll, Organizational Management and Benefits. In addition to evaluating and reporting on performance of all parties engaged in contract execution, this role included monitoring project work-plans, issues logs, risk assessments, functionality of the systems, change management plans, training plans and deployment plans.
Identified significant project opportunities within the State of Florida which led to new engagements for the Solutions and Consulting Practice.
Practice Leadership - Contributed to the growth and vitality of the practice in various roles such as collateral development, recruiting, and methodology development.
CherryRoad Technologies, Inc. – Parsippany, NJ 2001-2003
Provider of technology and management consulting services for Fortune 1000 companies, institutions of higher education and the public sector.
SENIOR CONSULTANT
Highly successful Senior Consultant and significant contributor in the growth and development of a newly organized Management Consulting practice for CherryRoad Technologies, Inc. Achievements include:
Led a Process Assessment and Change Management/Communication Strategy initiative for the Board of Pensions of a large private sector organization (Philadelphia, PA). Included documenting the process of maintaining members on the current billing system, understanding members' health, dental and vision coverage, monitoring member payments and claim payments and reviewing current procedures for resolving eligibility or claim issues with plan members.
Project Manager for a Strategic Goal Alignment and Change Management initiative for Memorial Hospital and Health System (South Bend, IN).
Led an extensive Financial Assessment and Business Process Redesign effort for Lucas County, OH. Included documenting the financial processes of purchasing, accounts payable, budget, general ledger, and employee-related travel. Validated current-state practices, documented findings and recommendations for improvement. Arranged the selection of the county project team members and project leader. Provided best practice solutions and future state process designs in final deliverable to client. Provided numerous presentations to project team members and stakeholders within county administration. Secured additional work by identifying the need to increase the scope of the project as areas of improvement for the client.
Managed a Software Evaluation initiative for Lucas County, OH – resulted in a cost savings for the county in the amount of $900,000. Project activities included understanding the goals and objectives of the county. Validated the project’s timeframe with county management. Assisted the county in developing the Request for Proposal document. Created vendor demonstration scripts to be used by the county during the ERP selection process. Coordinated and facilitated on-site vendor demonstrations, planned ERP selection meetings for the evaluation process. Assisted with functional questions received from ERP vendors. Coordinated and managed vendor site visits. Provided “best and final” analysis of offers from ERP vendors. Conducted numerous presentations to project team members and stakeholders within county administration.
Led a Human Resource Skills Assessment of the employees of the DCPS (District of Columbia Public Schools) school district. Project activities included defining the best way to organize work within the organization and analyzed the manner in which each job should be configured, fitting the job to the optimum work process. Defined new jobs to increase productivity and better leverage the capabilities of the PeopleSoft system. Compared skills needed to current skill sets. Defined new job definitions and identified appropriate action for the acquisition of any new skills through training, hiring, and or transferring. Assisted in the development and preparation of final deliverable to client.
Project Manager for a Business Process Assessment of the procurement functions for PPS (Pittsburgh Public Schools) school district. Project activities included conducting Visioning session to capturing innovative ways and concepts to address conflicts in communication, processes and procedures within the organization. Provided best practice solutions and recommendations in final deliverable to client. Secured additional work within Facilities Division of school district; reviewed the work order process for the district’s Facilities Division and provided redesign opportunities in final deliverable to client – resulted in a revenue increase of $100,000 for the project.
KPMG Consulting LLC – Tallahassee, FL 1999-2001
Global leader for business advisory and systems integration services supporting more than 2,100 clients in both the public and private sectors.
MANAGEMENT CONSULTANT
Management Consultant in the State & Local Government practice for KPMG Consulting. Achievements include:
Performed a Human Resource skills Assessment and Organizational Overview for the initiation of the State Technology Office in Florida. Project activities included researching Collective Bargaining rights for state employees, documenting grievance procedures for state employees, conducting interviews with key staff members, participating in employee workgroups to facilitate transition and change management, identifying areas of improvement for Human Resources Management, benchmarking key states with a survey to states’ Chief Information Officer, creating customer satisfaction survey for state IT employees, analyzing findings from surveys to determine better practices for the State Technology Office, creating Employee Confidentiality Agreement, developed performance measures for IT functions, and researching and drafting a Service Level Agreement for the State Technology Office.
Performed a Testing Assessment for a web-based student financial system for Florida’s Office of Student Financial Aid; conducted and tested a student financial aid application in a web-based environment, documented progress and recommendations for the test site, researched and reviewed criteria used for the state’s financial aid awards, and identified and recommended reengineering opportunities.
Performed a Financial Management Business Practices Study for State of Florida; conducted benchmarking, charted business processes, estimated costs, analyzed procedures, and recommended business process changes.
Conducted a grant reconciliation project for the Florida Department of Labor and Employment Security; analyzed data entry system for accounting purposes, documented cash draw records, provided weekly and monthly project reports, and recommended revenue opportunities for client.
Conducted an implementation of the strategic transformation for Florida Department of Labor and Employment Security; quantified data, conducted benchmarking, provided employment and population projections, communicated with Department staff, and supported development of final report.
Tallahassee Community College / Big Bend Workforce – Tallahassee, FL 1997-1999
Tallahassee Community College (TCC) serving as the Administrative/ Fiscal agent for one of 24 state workforce regions.
WORKFORCE CONSULTANT
Provider of career and educational assessment services for one of 24 state workforce regions within Workforce Development. Achievements include:
Established strategic relationships with prospective employers.
Negotiated and managed employer contacts relating to placement of applicants.
Conducted presentations and facilitated workshops to introduce program.
Coordinated interactions between job seekers and employers, assessing and matching qualified applicants with employers needs.
Consulted with state programs, interpreted regional reports and analyzed countable service reports.
Led in career placement ratios and organizational standards.
Performed skills assessments for students to identify areas of educational interest.
Directions For Mental Health, Inc. – Clearwater, FL 1995-1997
Private nonprofit community mental health organization serving the mental health needs of children, families, adults, and seniors throughout Pinellas County in the Tampa Bay area.
CASE CONSULTANT
Provider of case consultant services for a community mental health center. Achievements include:
Established solid rapport with all levels healthcare professionals and clients.
Linked clients to appropriate community resources, pharmaceutical treatment and medical care.
Monitored clients in community and hospital settings, documented progress toward treatment plan goals and evaluated clients for job placement and vocational rehabilitation as needed.
Gained instruction in Pharmaceutical Medication Management to enhance knowledge of pharmaceuticals and side effects for effective recommendation to clients and usage monitoring.
Received training in Dual Diagnosis to better understand and meet clients’ needs.
| |
| Other Skills | PRINCIPLE STRENGTHS
Project Management
Software Implementation
Change Management
Organizational & Training Assessments
Performance Measures
Team Building, Staff Management & Development
Client Relationship & Account Management
User Acceptance Testing
Business Process Design & Improvement
Functional & Technical Requirements Gathering |
|
 Contact with Candidate |
|
|
|
|
|
| |
by Document Type
