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| Principal | | | Ref. Number: | CRM11312 | | |
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| Personal Information |
| Personal Profile: | SUMMARY
* A diverse “hands on” leader with a progressively advancing 18 year career in developing, maintaining and expanding relationships by delivering result-based solutions to business challenges.
* As a Project Management Professional (PMP), Michael has over 12 years of widely diverse business and technology project, product, methodology and service delivery experience.
* Lead numerous cross-functional project teams ($Multi-million ($5MM); double-digit stakeholders (50+); multiyear) to deliver customized and practical package based enterprise to small business solutions tailored to their individual client or organization needs.
* Keep abreast of new innovations within the project management and information technology sectors by actively following industry (e.g. Project Management Institute’s PMBOK, Agile/Scrum, CMM, ITIL, RUP) and technology vendor (e.g. Microsoft, Open Source) sponsored events and publications.
* Brings values to client engagements through his ability to foster relationships and agreement between project stakeholders: acting as a bridge in identifying solutions to unique challenges among technical (IT) and non-technical (Business) stakeholders, crafting solution architectures to address their needs and tackling the day to day project issues while driving toward success
AREAS OF EXPERTISE
Strategy and Transformation
* Identify, develop and execute strategic and operational plans for organization frameworks to minimize operational costs while maximizing service/project delivery
* Process mapping, benchmarking, and analysis to identify savings opportunities or justify ROI.
* Research, propose and deliver presentations, procedures, and methods for information collection, project management, application development and support using best practices
* Developing strategies, business cases, RFI/RFPs, product design, market research, project charters, operational models, and organizational designs with clients, sponsors and executives.
* Research and direction to customers on implemented technologies, researching new and emerging technologies and suitable solution selection decisions.
Project Management
* Experience across all phases of project, product and software development life cycles.
* Negotiate/manage project scope, deliverables, milestones, resources, and budget expectations
* Manage/coach day-to-day work of client and consultant teams
* Identify, manage and resolve issues, risks and challenges
* Create, communicate and present progress reports key stakeholders
* Development/Deployment of communication and training plans to facilitate change management.
* Recruit, train, mentor and inspire confidence within project delivery team
* Establish performance objectives, policies, standards and measurements
* Coordinate efforts between technical and non-technical team members for overall success
Implementation/Consulting
* Create/Understand/Analyze/Review functional specifications with business users and/or project team
* Model, design, architect and develop cross platform (client/server, web, PDA, wireless and IP-based) data-centric solutions using a variety of platforms, packages and languages
* Design/implementation of CRM, eCommerce, Portal, Analytics, Enterprise Application Integration, Data Analytics, Data Warehousing & Infrastructure solutions
* Develop/Execute/Optimize test strategy, policies, cases and performance
* Insure deliverables meet requirements, design, architectural and quality standards
* Advise on capabilities/limitations, future trends and requests for modifications/additions
* Implement, train, support, troubleshoot and resolve process and technology systems
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| Education: | Bachelor Degree |
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| Current Position |
| Current Job Title: | Principal |
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| Preferred Position |
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| Preferred Location: | Toronto / GTA |
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| Education | EMPLOYMENT HISTORY
Principal, Idea Builders Inc, Toronto, Ontario (Periodically from 2001 to Present)
* Lead all marketing, sales, business development, service delivery and administrative activities
* Act as Technology advisor to evaluate, propose, plan, and deliver process/technology (CRM, eCommerce, Portal, Analytics, Enterprise Application Integration & Infrastructure) solutions to support business activities.
* Nurture, build and maintain client, vendor and partner relationships (e.g. Microsoft)
* Recruit, hire, and manage vendors and contractors to deliver on client’s business needs
Project Summary
February 2007 to present
Procom (Staffing) Project Manager & Principal Consultant
Evaluate, plan, & implement changes to improve usage of existing Microsoft CRM, & SQL Server 2005 Reporting Services; Increase product knowledge; Propose CRM utilization roadmap; End user training;
Multiple Iterative agile development projects to integrate Microsoft CRM solution with Financials (ACCPAC), Recruiting and Service Delivery platforms.
February 2007 to Present
Burntsand (Consultancy) Solution Architect
Provide solution/architectural/infrastructure guidance to Burntsand’s customer (American Association of Nurse Anesthetists) on their custom Microsoft CRM, SharePoint 2007 and InfoPath 2007 solution.
August 2006 to January 2007
Vision Financial Markets
(Capital Markets / Futures)
Project Manager & Principal Consultant
Negotiate, advice, plan, architect, design and implement (via remote access/telecommuting) a customize Microsoft CRM solution including Scribe ETL, c360 and Avaya Call Center extensions.
December 2005 to Present
Task Force Marketing
(Direct Marketing)
Principal Consultant
Purpose, plan & deliver strategic technology solutions to business owners: CRM (Act) solution; Migrate web hosting infrastructure to support online presence.
February 2007
Essilor
(vision / eye care manufacturer)
Project Manager
Research/Propose Enterprise Integration & Data Management solution (BizTalk 2006/SQL Server 2005) for automated manufacturing orders
April to December 2006
Systemgroup (Microsoft Consultancy)
Project Manager
With business owners/executive team contribute to strategic growth initiatives, presales (project initiation) and proposal (project planning, RFPs) activities. Key accounts HSI (property management), CAA, Credit Valley Hospital and Meridian Credit Union. ($5MM revenue; 20+ consultant organization) Using .NET 2.0/3.0, Office 2007 and SharePoint 2007 technologies
April to December 2006
Systemgroup
Project Manager
Deliver all aspects of upgrade and redeployed consultant portal (SharePoint 2007)
April to December 2006
Meridian Credit Union (under Systemgroup)
Program Manager
Research, proposal & deliver a strategic Integrated Services Desktop program’s proof of concept for Commercial Banking, Wealth Management & Technology (SOA) line of businesses. (multi year; $5MM; 40+ executive stakeholders; BizTalk 2006, Smart Client, Visual Studio .NET 2005, SQL Server 2005, SQL Reporting Services)
April to August 2006
Meridian Credit Union (under Systemgroup)
Program Manager
Research, proposal and deliver an intranet based content management solutions prototype utilizing Microsoft SharePoint 2003/2007, Microsoft CMS 2002 & Business Scorecard Manager 2005 technologies
April 2006
Adeena LLC
(Handheld solutions)
Project Manager & Principal Consultant
Negotiate, advice, plan, design, troubleshoot and implement a Microsoft CRM, SQL Server and Small Business Server upgrade.
April 2006
Direct Energy
Principal Consultant
Propose, negotiate, advise and train development team on upgrading unsupported Microsoft CRM, BizTalk 2002, and .NET 2.0
April to May 2005
All Languages
(Translation Services)
Principal Consultant
Working with an India/US based technology partner to delivery a customized work order solution with Microsoft CRM, Great Plains and Sharepoint 2003 technologies.
February to April 2005
Rycom
(Facilities/telecom)
Principal Consultant
Implement, train and support Rycom (telecom solutions providers) Microsoft CRM implementation.
October 2004 to January 2005
Bell Sympatico MSN (For Eidenai)
Program Manager
Full PLC delivery of integrated Microsoft CMS & BizTalk 2004 content acquisition, processing & distribution system (20+stakeholders; $1MM)
August 2004 to December 2005
Eidenai Innovations
(Consultancy)
Principal Consultant
A custom Microsoft CRM & .NET 1.1 solution (modules, reports & Sharepoint linkage) to manage a professional service delivery organization.
August 2004 to September 2005
LemonTonic.com
(Under Eidenai)
Principal Consultant
A custom built automated reporting, resource & case management solution for Microsoft CRM & .NET 1.1 solution
July 2004
Independent
Keyora
(EBusiness Suite)
Principal Consultant
Provide subject mater expertise (Microsoft products, B2B/B2C) to owners for product development
Project Manager / Senior Consultant, Ideaca, Toronto, Ontario (June 2005 to March 2006)
* Lead all Microsoft CRM presales (project initiation), proposal development (project planning), RFP/RFI responses (project planning), resource management, consultant mentoring & overall project delivery teams.
* Collaborate and cross train Ideaca staff across all lines of business on Microsoft CRM, SharePoint, Mobile technologies (Windows / Blackberry), .NET, SQL Server, BizTalk and Business Intelligence tools
* Generate $multimillion pipeline in financial, manufacturing, logistics, utilities & consumer products sectors
Project Summary
June 2005 to March 2006
Ideaca
(Microsoft / SAP consultancy)
Project Manager & Principal Consultant
Implement, train and support Ideaca’s internal Microsoft CRM implementation.
Technology evaluator on strategic partner initiatives. E.g. GaleForce (Financial Services CRM), TenDigits (Mobile CRM), and Panorama (BI), and c360
CRM project portfolio management
Proposal development for Hydro One, ADP Canada, Excel Mutual Funds, Maritime-Ontario (Transportation/Logistics), Blackmont Capital, WarrenSheppel (HR Services), Canada Cartage (transportation), 3M Canada and Scott Paper integrated CRM solutions (Microsoft CRM, SharePoint, Blackberry, Exchange 2003, BizTalk 2004)
October 2005 to March 2006
Canada Cartage
(Logistics)
Project Manager
Lead all project management and change management (e.g. training) tasks on Microsoft CRM, SQL Server and Active Directory upgrade.
October 2005 to March 2006
3M Canada
Project Manager
Lead all project and implementation activities to implement an integrated (IVR, Lotus Notes, Back End Mainframe, SharePoint, SQL Server 2005 systems) Microsoft CRM (Call center/Customer Service) solution
September 2005 to March 2006
Scott Paper
Project Manager
Lead all proposal development activities to implement Scot Paper’s Microsoft CRM (sales force) solution
Application Development Manager, Canada NewsWire (CNW Group), Toronto, Ontario (March 2003 to July 2004)
* Direct, manage, and mentor both dedicated (direct reports, cross functional teams) and contractual resources/vendors to support, enhance and consolidate ~100 systems located in 10 locations supporting $50 million real time organization. Accountable for all Application Development & Project Management.
Project Summary
March 2003 to July 2004
Canada NewsWire
Development Manager (Project Manager on project teams)
Research, define and implement Project and Development methodologies/framework using aspects of PMBok, SDLC, RUP and CMM. Objective to improve project delivery success and reduce execution and lost knowledge risk to the organization.
Technology-wide project portfolio management
Deliver full Project Life Cycle for Canada Newswire Portal integrating all distribution systems, back office publication, editorial, content management, online community and webcasting solutions/services. Top 5 media site in Canada (Linux / Open Source)
Develop multi-phased prototype for custom work order/workflow solution (program) to manage corporate service delivery life cycle: leads, sales, customer service, operations, editorial, distribution (wire, fax, email), performance management, and financial/billing solutions. (Microsoft technologies / Open Source) (50+executive stakeholders, $Multi-million budget)
Launching a new enterprise fax distribution system integrating existing content management and editorial systems.
A new Sales Force Automation solution using Microsoft CRM and .NET
TSX Group
Project Manager
Lead, manage and architect all aspects of CNX Marketlink, a joint venture with Canada Newswire to provide online and real time information services. (Linux / Open Source) (40+ executive stakeholders)
Development Lead, Digital Cement, Toronto, Ontario (December 2002 to March 2003, April 2000 to July 2001)
* Lead technical aspects of product development, solution concept, project / proposal development and project application development/delivery teams.
Project Summary
December 2002 to March 2003 (contract)
April 2000 to July 2001
(full time)
Digital Cement
(Strategic Relationship Marketing)
Development Lead / Manager
Consolidated client CRM, BI & portal data warehouse & web/online analytics system
SPAM detection/filtering methodologies report
Corporate email service deliver process maps
CRM portal & bulletin services product enhancements
Enterprise email distribution system
Consolidated client CRM & email campaign data warehouse & web/online analytics system.
Development practices & knowledge mgmt standards
Partner evaluations for product/service offerings Campaign response management system
Kraft
Consultant
Email campaign management systems; Integrated data synchronization/ETL into Kraft CRM / BI systems.
Loyalty Group, Bank of Montreal, ATT Canada
Consultant
Email campaign survey solutions
FedEx
Dev. Lead
Multiple, multi-phased SMB product showcases, CRM, BI and content portals; Email bulletin/survey systems integrated into FedEx.com
CIBC (bizSmart)
Dev. Lead
Multiple, multi-phased SMB CRM/content/BI portals; Email bulletin/survey systems integrate into CIBC site
BASF (USA)
Dev. Lead
Multi-phased SMB CRM/content/BI portal solution
3Com (USA)
Dev. Lead
Multi-phased SMB CRM/content/BI portal solution integrated into 3Com online services
Remaining Employers
July 2001 to September 2002
Kisp Inc.
(Furniture Solutions)
Product Manager
Lead technical aspects of product development, solution concept, project executive, development and application development/delivery teams.
Define development & source code mgmt. process using PMP & MSF standard; Create standard tools & templates for analysis & design project phases (concept to implementation)
Bring to market Gariston 2002, a.NET & Palm based IT asset mgmt CRM / workflow solution (project management, work orders, helpdesk, performance management)
Steelcase
Sr. System Analyst
Ensync 3.3, online office furniture procurement, reservation & payment system
October 1999 to April 2000
American Express
Sr. Consultant
Provide consulting services (analysis, research, implementation, knowledge) re: eCommerce/Purchasing
Global consulting services knowledge mgmt. system Purchasing card supplier affiliation process review Partner evaluations process for SMB services portal Review Air Canada’s online reservation/payment tool
Dept. of Defense
Sr. Consultant
Call Center Benchmarking Study
September 1996 to October 1999
Royal Bank -Consulting Services
Sr. Consultant
Prospect proposals/feature specifications for prospective engagements. Train & mentor consultants;
Branch network statistical modeling system
Numerous intranet content sites; Online bonus calculator and PC support/procurement tools
Executive intranet/collaboration system for top 200 RBC executives;
Year 2000, source code, & development standards
Royal Mutual Funds
Sr. Consultant
A Retail Investments group RRSP, RRIF and RESP funds processing, tracking & reporting system
RBC + Prentice Hall
Sr. Consultant
Quality assurance for RBC mortgage tool suite included in “The Canadian Mortgage Book”, publication
Canadian Mint + Royal Bank
Sr. Consultant
Multi-phased PLC of collector coin ordering, tracking, & payment system
Royal Trust
Sr. Consultant
Royal Trust Pension Benefits management system
April 1996 to September 1996
Niagara Penisula Freenet
System Admin
Setup, customize, secure and migrate all UNIX tools to expanded server farm.
Create email quota, password management, and dial-in networking facilities
Customer support and troubleshooting activities
September 1994 to April 1996
Brock University
Teach Assistant
Supervise, train, and mentor 1st to 3rd year Computer Science and Economics students.
June to August 1994 / 1995
Lincoln School Board
Network Admin
Deploy custom LAN (corporate) and WAN (internet) communication system.
October 1988 to September 1993
Pillar & Post
Various Hospitality / Client Services Roles
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| Working Experience | EDUCATION & COMPETENCIES
BSc: Computer Science/Economics, Brock University, St. Catharines, ON (1996) (86% GPA).
Awards: Two time RBC CIAU Academic All Canadian, Real Estate Board Award for Excellence in Business Studies
Project Management Professional (PMP) Designation; PMI Mentor Program Volunteer
Microsoft Business Management Solution Specialist – Application Professional for Microsoft Dynamics CRM
Continued education in (Classroom, E-Learning, Self-Study, Tradeshows, & Publications in:
* Emerging technologies (e.g. SharePoint 2007, Office 2007, Microsoft CRM, SQL Server 2005, Scrum Development, Reporting Services, XML)
* Business/technology/project management (sample topics: Ethics, Procurement, Contracts, Performance Management, Root-Cause Analysis, Leadership)
* Other topics: knowledge management, collaboration, portals/internet, business intelligence, performance management, data warehousing, usability, security and architecture.
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| Other Skills | TECHNOLOGY SOLUTION SKILLS
Languages: C# 2005/2003, VB.NET 2005/2003/6, ASP.NET 2005/2003/3, DHTML, Javascript, XML/XSL, CSS, Perl/PHP, Clipper, ADA, Module 2, Eiffel, Smart Client
Databases: SQL Server 2005/2000/7/6.5, Oracle, MySQL, Microsoft Access, Dbase
Operation Systems: Windows 2003/2000/NT, Palm, Unix (Sun, AIX, Irix), Novell, Red Hat Linux
Package Software: Microsoft CRM 3/1.2/1.0, Great Plains, eConnect, BizTalk 2006/2004, Crystal Report Enterprise, Commerce Server 2002, Copia (Faxing), DoubleClick’s DARTMail (campaigns), Exchange 2003/2000, Ariba (integrate), Siebel (integrate), Sharepoint 2003 / 2007, Microsoft CMS 2002, SQL Server Reporting Services 2005, Microsoft Exchange 2003, WebTrends, Webalizer, Copia (Broadcast fax), IBM Lotus Notes, Scribe Software, c360, Business Scorecard Manager 2005, Microsoft Virtual PC/Server
Desktop Productivity: Office 2003/2007, Visio, Project, Publisher, Adobe Photoshop (basic edits), Crystal Reports, Visual Studio, Metrowerks CodeWarrior
Middleware/Integration: DARTMailConnect, TSX Group’s RTMD, STMP/ POP, FTP, CDO, TCP/IP, COM, ANPA (wire format), NewsML (news format), EventML, RSS (data format), EDI (electronic data format), SportsML, .NET, MFC, WebServices (SOAP, WSDL), EAI (Enterprise Application Integration), SOA (Service Oriented Architecture), XML/XSL
Methodologies: PMBOK (PMI), CMM (SEI), Six Sigma, OOAP/OOAD, UML, OMT (Object Modeling Theory), Microsoft Solution Framework (MSF), Rational Unified Process, Agile Scrum, SDLC.
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