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| Business Manager | | | Ref. Number: | CRM11305 | | |
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| Personal Information |
| Personal Profile: | •Last 3 years experience in selling Teleopti WFM ( Call Centre CRM) software, plus experience in running the business successfully at a level of Business Manager for India & SAARC market
•Worked for customers in domain industry such as Call centers, BPO, Banking, Telecommunications
•Have been also involved in pre-sales (working together with Sweden), justifying the improvements which software brings to the customer. Worked in the value-added ROI for a services-led WFM software by bringing the right ROI for investments for WFM software
•Highly motivated individual with more than 14 years of experience in IT Software & IT Services.
•10 plus years of experience in Software Sales & Information Technology – Services (Professional services) & 4 years of experience in Network Infrastructure and Pre sales function
•Domain expertise in business development, strategic planning, IT services marketing, sales, sourcing and contract negotiations in the global arena
•Throughout my career till date, I have been involved in all the facets of IT such as being hands on network technology to Presales networking solution consultant to IT Contracting services - which requires skills for people / resource management and in current assignment looking at over all business for India & Saarc region
•Diverse International working exposure in countries such as Singapore, Dubai, Muscat and India
•Comfortable working in cross-cultural environment; daily business interaction at all levels from Europe with in Teleopti, prior to the current assignment also has an experience in working with Robert Walters Singapore which had global induction process from Denmark, Sweden, UK, Australia and New Zealand
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| Current Position |
| Current Job Title: | Business Manager |
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| Current Location: | Singapore |
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| Current Salary: | 40-60,000 $ |
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| Preferred Position |
| Preferred Job: | Business Sales |
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| Preferred Location: | Singapore |
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| Education | • Master of Business Administration (MBA) from Southern Illinois University, Carbondale, Illinois, US
• Bachelor of Engineering in Computer Science & Engineering, India
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| Working Experience | Teleopti AB,
Business Manager - India July 2004 – March 2007
JOB RESPONSIBILTIES:
• Started Teleopti operations in India and this region as a single individual from New Delhi, today managing a team of 5 people directly with Teleopti India
• Involved in inception of Teleopti in India
• Reporting to Director – Sales in Sweden with a dotted lines to CEO and Chairman
Profit Centre Operations / Strategic Planning
• Sustaining operations across broader business segments and ensuring timely deliverables
• Conceptualizing & implementing need-based business strategies, branding & launching products in existing and unexplored/emerging markets
• Planned the SAARC markets such as India, Pakistan, Srilanka
• Identified the channel partners in India for Teleopti, worked with sales and technical teams in country. Identified a roadmap of Contact Center sales opportunities by business improvement opportunities for the customers.
Sales/Marketing
• Working directly in consultative sales along with leading, training and mentoring the channel sales team to improve their efficiency
• Deploying sales & marketing activity plan for frontlines target setting & reviewing measures to ensure optimum performance and productivity
• Responsible for achieving sales targets by analyzing client requirements and delivering “value” for their needs
• Worked for customers in domain industry such as Call centers, BPO, Banking, Telecommunications
• Considering Teleopti’s Brand Equity perspective, instrumental in developing technology driven differentiation strategy hence providing Sustainable Competitive Advantage against the competitors in the market
• Evaluating performance & monitoring channel sales development with Marketing, visibility, branding in the region
• Handled the brand management activities on marketing perspective via marketing division with in Teleopti and external PR companies for advertising and direct marketing
• Prepared the pricing ‘’Cost Benefit Analysis” of Projects. Interface directly with top-level Executives, negotiated high value contracts and coordinated project implementations with the project management team both from Sweden & India
• Manage major Accounts and orchestrate post-sale professional services and resources through partners and Teleopti AB
• Initiated, positioned, engaged and won deal for regional WFM software solution and services deployments for call centers & large enterprises
• Developed the to-be customer & partner contact strategy by organizing workshops
• Managed, planned, and coordinated industry tradeshow and conference presence for WFM software marketing.
• Worked with channel partner to ensure the right Teleopti presence at these events.
• Have been involved in pre-sales (working together with Sweden), justifying the improvements which software brings to the customer. Worked in the value-added ROI for a services-led WFM software by bringing the right ROI for investments for WFM software
• Closed a major project with Airtel ( Bharti) for their 15 Contact centers in India ( a first project in its kind for WFM software industry – project details can be provided during discussion) around USD 400,000 , closed deal in Pakistan with Ufone ( Pakistan Telecom) around USD 100,000 closed POC with Arvato Bertelsmann (Germany) for India for 200 agents around USD150,000 justifying with benefits/ improvements Teleopti brings in for Arvato
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| Other Skills | • Highly motivated individual with more than 14 years of experience in IT Software & IT Services.
• Last 3years plus experience in running the business successfully at a level of Business Manager for India & SAARC market
• 10 plus years of experience in Software Sales & Information Technology – Services (Professional services) & 4 years of experience in Network Infrastructure and Pre sales function
• Domain expertise in business development, strategic planning, IT services marketing, sales, sourcing and contract negotiations in the global arena
• Throughout my career till date, I have been involved in all the facets of IT such as being hands on network technology to Presales networking solution consultant to IT Contracting services - which requires skills for people / resource management and in current assignment looking at over all business for India & Saarc region
• Diverse International working exposure in countries such as Singapore, Dubai, Muscat and India
• Comfortable working in cross-cultural environment; daily business interaction at all levels from Europe with in Teleopti, prior to the current assignment also has an experience in working with Robert Walters Singapore which had global induction process from Denmark, Sweden, UK, Australia and New Zealand
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