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| Call Center Agent | | | Ref. Number: | CRM11290 | | |
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| Personal Information |
| Personal Profile: | | 4 years experience in Call Center Industry. Handled a variety of concerns ranging from customer service, promotions, sales, billing, and technical support. Has experience in both inbound and outbond projects and accounts. | |
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| Education: | Bachelor Degree |
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| Country: | United Arab Emirates |
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| Current Position |
| Current Job Title: | Call Center Agent |
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| Preferred Position |
| Preferred Job: | Call Center Agent or Supervisor |
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| Tagalog/Filipino | Excellent |
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| Education | | College Graduate with a degree in Bachelor of Arts Major in English. | |
| Working Experience | August 2006 until January 2007 – Help Desk Leader/Supervisor for the Doha Asian Games Organizing Committee (DAGOC) in Doha Qatar. Finished Contract.
From September 2004 until September 2006 – Customer Service Rep./ Assistant Supervisor
for e-PLDT/VENTUS/Parlance, an international call center owned by the Philippine Long Distance Telephone Company, Asia’s best managed company for 2004 and one of the best and biggest companies in Asia. The call center’s sole and exclusive client is ECHOSTAR/DISH NETWORK. One of the largest digital satellite television service providers in the United States of America and has over 12 million customers in the Continental USA, Alaska, Hawaii and Puerto Rico.
Duties and Responsibilities:
•Attending to both American and non-American customers. Taking calls from numerous customers and handles a variety of concerns from customer service, sales, promotions, billing, and technical support.
From December 2002 to June 2003 – Customer Service Representative/Team Leader
for Cyber City Teleservices Limited, a global call center attending to clients and
customers from the USA and Canada. Assigned to inbound and outbound projects.
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| Other Skills | Writer, Basic computer skills (MS Office), Internet research.
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