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| Solution Architect | | | Ref. Number: | CRM11287 | | |
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| Personal Information |
| Personal Profile: | | A dynamic consulting experience with a 11 years record of achievements, successful multimillion-dollars project and ability to implement innovative e-business solutions (Including CRM and Contact Center Solutions). | |
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| Education: | Bachelor Degree |
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| Current Position |
| Current Job Title: | Solution Architect |
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| Current Location: | Mauritius |
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| Current Salary: | >100,000 $ |
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| Preferred Position |
| Preferred Job: | Solution Architect |
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| Preferred Location: | USA ,UK, Europe, |
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| Preferred Salary: | >100,000 $ |
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| Education | QUALIFICATIONS
School of Electronics (Mauritius) – Diploma 1986
London Electronics College (UK) – Diploma 1989
Raisio AKK (Finland) – Diploma August 1992
Turku University (Finland) –MSC Computer Science and Embedded system
Compaq ACT – Certified Technical 1998 (Dublin, Ireland)
Clarion Topspeed Intermediate Course (Beaumount, Windsor UK 1998)
Compaq Insight Manager 1998 (Ireland)
VALEX Campaign Management Training 1999 (UK)
Clarify Core Consultant 1999 (UK)
MS SQL 7 implementation 1999 (France)
MS SQL 7 Administration 1999 (France)
Open VMS User Course 1999 (Dublin)
Open VMS DLC Programming Course 1999 (Dublin)
Certify Project Management for Organizations (Finland) Jan 2000
Siebel Consultant Feb 2000 (UK)
Business Front Office process Training 2000 (Finland)
Business Product Configuration Training 2000 (Finland)
Genesys Certify Consultant Aug 2000 (UK)
Genesys Certify Internet Suite Consultant Oct 2000(Australia)
Compaq Relationship Management and Business Intelligence Sales Training Apr 2001 (Singapore)
Genesys Call Center Analyzer June 2001 (Australia)
Cisco IP telephony Call Manager 2001 (Singapore)
Cisco ICM 2001 Certify 2001(Singapore)
Cisco IP Contact Center 2001 (Singapore)
Genesys Building Routine Strategies 2002 (Australia)
Introduction to PeopleSoft CRM 2003 (UK)
PeopleSoft Common Components 2003 (UK)
PeopleSoft Server Administration 2003 (Singapore)
PeopleSoft Tools I/II 2003 (Singapore)
PeopleSoft Portal Administration 2003 (Singapore)
PeopleSoft Security 2003 (Singapore)
PeopleSoft Messaging 2003 (Singapore)
PeopleSoft PeopleCode 2003 (Singapore)
PeopleSoft Application Engine 2003 (Singapore)
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| Working Experience | WORK EXPERIENCES
June 2004 – Current R-mad Limited
Senior Solution Architect
My Role in R-MAD limited consists of mentoring 12 Genesys Consultants and supporting them in multiple Genesys projects. I also get involved on High Profile project (some mentioned below)
DHL South Africa –
Conduct Requirement Workshop for Genesys ERS Project.
Design and guide Development Team for Genesys call center Reporting
DTAC Thailand – 2000 agent call center
· Design new Lab environment copy from Production System.
o Lab migration Process for Genesys Enterprise Routing 7.0 on a Multi-Site Lab environment (Avaya & Harris (Teltronics)), Genesys Voice Portal , Outbound Solution, Reporting solutions
· Requirement Study workshop for new reporting Solution for Production Multi site environment using Genesys Contact Center analyzer.
· Support the Development team to design CCA Reports.
· Help Genesys Asia pacific to Fault Find Issues in existing (production) architecture.
· Re -Design R-MAD auto loading application to implement a XML databases functionalities to GENESYS Outbound solution.
CALLKEY KENYA
· Provide Solution architecture and Gap analysis For Sugar CRM implementation.
· Provide Solution architecture for Call key IP Telephony – using R-MAD IP solution based on ASTERISK Open source. Solution consists of IP Telephony on Wireless network for Call key office and 5 agent call center.
AUDATEX SOUTH AFRICA
· Design Genesys architecture, Routing and Reporting solutions for Audatex’s contact center.
· Support the Development Team for all the above mentioned implementation.
· Solution; Genesys ERS 7.0 , Reporting on Alcatel PABX
INDOSAT INDONESIA
· Support Genesys Professional Services to Design and build new Reporting and Softphone solution to enhance existing Production system.
SSO THAILAND
· Support Genesys Professional Services to Design and build new Reporting 6.5 solution to enhance existing Production system.
AEON THAILAND
· Design and build new Outbound R-MAD auto loading application to Retrieve Data from Multiple Campaign Management system and import data to genesys outbound database.
NEC JAPAN
· Main Solution Architect for NEC 121ware BTC portal using PeopleSoft Suite.
· The Solution involves PeopleSoft Portal, PeopleSoft CRM, Web Methods, and Multiple Back-end systems.
May 2003 – April 2004 PeopleSoft, Asia Pte Ltd
CRM Solution Architect
PC Field Service solution for NEC Japan
· My Main role was to Conduct User Requirement and Solution Architect the Total implementation design for the Project. The solution consisted of PeopleSoft, Web Methods, and Multiple Back-end systems.
Sales and Support Presales in Thailand for THAI CEMENT
· Architect solution for integration solution with SAP and other legacy system using PS Integration Broker and Web methods.
Customer Training at HUTCH THAILAND
· Customer Training for PS tools + PS Architecture + PS Support
1998 – 2003 Digital / Compaq/ HP * Ireland/Finland/Singapore
From Call center Specialist to CRM Solution Architect
· Business development activities leading to Several CRM solutions for major customers.
· I also architect CRM and Contact center solution including Genesys Suite Solution, Cisco IPCC, Siebel, Clarify solutions for several successful projects.
· I was also a member of the Process re-engineering Team for a Compaq Finland BTC ebusiness project.
· Worked as the Scandinavian Technical leader in Compaq Call Center in Ireland
1996-1997 Rapid Application Developments (t: mi) Finland
Software Specialist
Custom built an ERP system with customer care for hardware sales company.
1992 To 1994 Iscon T:mi (Finland)
Software Specialist
Developed a Library system for Mynamaki Library in Finland.
1991 Megabyte LTD (Mauritius)
Computer Technician
Provided technical support to PC users.
PRODUCT EXPERIENCES
Involved in implementations /and Pre-sale activities for the following enterprise suites:
Customer Relationship Management
PeopleSoft CRM
PeopleSoft Portal
Clarify
SAP(only integration)
Siebel
Customer Interaction Management
Cisco IP Telephony
Genesys Contact Center suite
Nortel PABX and Periphonics IVR solution
Avaya Definity PABX and IVR solution
Aspect eWorkforce Management
Voice Logger (Eyetel /Nice)
Microsoft Data Mart
Others
RDBMS (MS SQL, Oracle)
Microsoft Data Mart
Informatica
Reporting Tools - Business objects/Brio
Softvelocity (Clarion Top Speed)
Vitria and WebMethods EAI solutions
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| Other Skills | DYNAMIC FEATURES
A dynamic consulting experience with a 11 years record of achievements, successful multimillion-dollars project and ability to implement innovative e-business solutions (Including CRM and Contact Center Solutions).
Core competencies include:
· Solution Architecture for CRM and Contact center Solutions
· Solution Selling Strategies
· High Impact presentations
· Key Client retention
· Team Building
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