| Production Planner |  | | Ref. Number: | CRM11285 | | |
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| Personal Information |
| Personal Profile: |
A motivated, goal-oriented individual with highly developed communication and organizational skills. Possess strong technical aptitude and the ability to train others. Excellent time management skills and experience handling multi-faceted projects; Take initiative and work with minimal supervision. Ability to think ahead and offer ideas on how to improve processes or procedures. Enthusiastic and driven to contribute to a company’s successful future.
Seeking to enhance my technical experience with CRM/ERP software applications by learning new ideas and innovations within a high-energy, progressive environment.
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| Date of Availability: | 1 months notice |
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| Current Position |
| Current Job Title: | Production Planner |
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| Current Location: | Boston, MA |
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| Current Salary: | 60-80,000 $ |
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| Preferred Position |
| Preferred Job: | CRM Technical Liaison |
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| Preferred Location: | MA or RI |
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| Preferred Salary: | 60-80,000 $ |
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| Education |
1994 –1998 Northeastern University
Completed degree-related courses towards a Bachelor of Science Business Administration – Marketing
1992 –1993 Newbury College
Completed degree-related courses towards an Associates Degree in Marketing
1979 – 1982 Blue Hills Technical High School
Graduated with honors in the graphic arts program and was selected to participate in a work-study program during my senior year.
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| Working Experience |
EMPLOYMENT
Arthur Blank & Company, Boston, MA 1998- Present
Top North American Private-Label Plastic card Manufacturer, employees - 250
Currently managing dual roles of Account Management and Production Planner.
Production Planner June 2006 - Present
•Plan and create production work tickets of various gift and loyalty card orders through the manufacturing process using the ERP manufacturing and CRM (Customer Relations Management) modules
•Routinely answer technical questions regarding CRM and the manufacturing module
•Facilitate training classes for the sales team as needed
•Initiate project meetings with the operations team, scheduling and senior management on high-level, intricate projects
•Integrate any manufacturing updates into standard protocol
•Work with team members to continually research and devise improved procedures to the order management process
•Provide status reports of ongoing projects and shipments on a daily basis to clients
•Work in partnership with vendors for outside services
Executive Account Manager April 2004 - Present
•Added responsibilities to Production Planning role: Manage gift card/loyalty card programs for high profile clients, (i.e. Wal-Mart, First Data Corporation, TJX Co., AAA Auto Club) from artwork conception through final card production.
•Considered by management to be a role-model for all Account Managers – present and future
•Lead Account Manager to all Wal-Mart projects
•Caught an error which salvaged a large order for 10 million cards from going out the door mislabeled
•Continue to be an informal team leader and trainer to the sales team on CRM and product knowledge
•Created a product reference manual which received high praise and recognition from our top client
•Project Management: Organize, coordinate and communicate pertinent information to clients and our internal team
•Order Management: quote, process orders and provide feedback on order status to clients
•Daily interaction with major clients; troubleshoot and resolve any deviation of schedules or quality issues; Able to handle difficult calls to clients and work out resolutions
CRM Technical Liaison 1st Quarter 2004
•Assist IT with the implementation of our new ERP system for the Customer Relation Management module
•Responsible for extensive testing and trouble shooting on CRM software before going live
•Provided support and training classes to the sales team and Senior Management team on basics of CRM
•Developed step by step instructional sheets for the users
Customer Service Rep 1998 - 2003
•Worked in sales department handling a heavy volume of in-coming phone calls.
•Provide quotes, enter orders and process all necessary paperwork.
•Act as contact between the customer and production to ensure all details are communicated clearly
Banta Integrated Media, Needham, MA October 1994 - 1998
Account Manager
•Supervised and oversaw digital print departments; trained new account managers
•Act as liaison between customers, production and vendors
•Implemented methods to improve workflow management
•Responsible for quality control of assigned projects
Adlife Marketing, Norwood, MA November 1991 – 1998
Customer Service & Production
•Provided pre-press services to customers
•Act as liaison between customer and production
•Assisted in the digital photography studio to set-up and style shots for printing
•Digitally color correct photography using PhotoShop
Various Companies April 1982 – October 1991
•Worked in a series of positions as a typographer in the graphic arts and publishing industries
•Started my first job on a work-study program and was then hired as a full-time employee
•Skilled and knowledgeable of traditional prepress methods
•Positions held were in advertising/marketing departments and independent type houses
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| Other Skills |
AWARDS:
Excellence in Customer Service March 2007
From First Data Corporation (#1 client for Arthur Blank & Co.) on the Wal-Mart Account
Quality Assurance Award Winner April 2007
From Arthur Blank & Co. for helping with the implementation of their ERP system to be Y2K compatible
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 Contact with Candidate |
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