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| Director CRM Technology | | | Ref. Number: | CRM11283 | | |
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| Personal Information |
| Personal Profile: | I am looking for a technology management position at a growing company looking to implement cutting edge technology solutions.
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| Education: | Bachelor Degree |
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| Date of Availability: | 1 months notice |
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| Current Position |
| Current Job Title: | Director CRM Technology |
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| Current Salary: | >100,000 $ |
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| Preferred Position |
| Preferred Job: | VP Level or Above |
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| Preferred Location: | Chicago |
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| Preferred Salary: | >100,000 $ |
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| Education | | UNC Chapel Hill | |
| Working Experience | Orbitz Worldwide
Director of Marketing, Messaging, Data Warehouse, and CRM Systems
Chicago, IL, USA
May 2006 - Present
Manage 35 technology resources developing on all of our B2C brands such as Orbitz, Cheaptickets, and eBookers(UK).
Flex staffing model that includes contractors, offshore, and near shore resources
Control multi million dollar budget
Manage custom java development with preference for using open source technologies where applicable
Interact and present to all levels of management including the CEO
Large projects include marketing systems development, rebuilding entire loyalty platform, managing all messaging development, implementing rules based personalization platform, managing data warehouse system, and all mobile development to name a few
Currently working on building our CRM strategy and implementing specific components such as a marketing data mart within our teradata
Strong management experience driving towards 110% effort from everyone in a very fun and positive environment
Creator and manager of the Orbitz Innovation Award
Orbitz Worldwide
Director of Internal Systems
Chicago, IL, USA
May 2005 May 2006
Managed 15 - 20 technology resources
Controlled multi million dollar budget
Managed both package applications and custom Java and .Net development
Interacted and presented to all levels of management including the CEO
Large projects included rebuilding our intranet, developing a portal for our travel company customers, implementing Single Sign-on and Identity Management for the organization, and developed complete workflow system for accounting and finance to name a few
Open source preference using Linux, Jboss, MySQL, and Pentaho where applicable
Implemented Novell SSO/IDM solution that has internal systems integrated into one security model with full automation
Started implementing a full intranet Portal for use by 8500 employees using Oracle Portal technology
Strong management experience driving towards 110% effort from everyone in a very fun and positive environment
Winner of Jboss 2006 Innovation Award for Portal Track
Washington Mutual
Technology VP
Chicago, IL, USA
May 2002 - May 2005
Managed the CRM marketing technology team
Focused on delivering high end, cost-efficient, and timely solutions
Managed a group of fifteen resources including offshore GDS resources and contractors
Managed the day to day operations of the team and served as our lead architect
Served as the main point of contact for our business partners and worked with them to solve their ever changing needs.
Utilized my strong communication skills on both a business and technical level
Interacted with several different technology teams to coordinate the necessary assistance my team needed in delivering high end solutions
Project examples include delivering real time self learning marketing application that integrated into the IVR, call centers, websites, and custom lead management web application through a unified EAI layer and also created the entire marketing data mart and analytics environment from scratch.
E.piphany Software Inc.
Senior Technical Architect
Chicago, IL, USA
August 2000 - May 2002
Managed the installation and customization of our software suite
Managed small project teams of up to four people
Communicated with the key business and technology stakeholders
Implemented the Analytical Data Mining/Campaign Management(AP/CM), E.Sales(SFA), Real-Time Personalization(RT), and performed data imports into our Call Center(IP) system
Roles included designing and implementing high volume Data Mining, and Sales Force Automation projects for Fortune 1000 clients such as Best Buy, Sears, and Guidant
Worked with NetTracker (web log analysis tool) to parse web log data
Implemented custom SQL to extract, and transform, data from various sources into our Analytical Platform application
Worked with our clients in setting up effective email, and direct marketing campaigns with the E.piphany suite of products
Implemented Epiphany's E.Sales product, which automates Sales Force tasks
Designed and built custom workflows, and wrote code to customize the systems to meet the clients needs
Required to manage and design each project from a technical perspective. This meant creating the ERD diagram/SFA workflows and managing the tasks assigned to technical individuals on my team.
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