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| Consultant | | | Ref. Number: | CRM11274 | | |
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| Personal Information |
| Personal Profile: | •Working knowledge of implementation and configuration of SalesForce.com (CRM)
•Demonstrated experience evaluating business processes and interacting with end users to design/implement SalesForce.com system
•Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
•Experience and knowledge of adult learning theory, training module and training material design, as well as the design, management and delivery of training programs for software/system implementation
•Working knowledge and experience with quality system management/ implementation, audit process and training
•Extensive, nationwide experience in meeting/resort facilitation
•Experienced business owner and consultant
•Over 20 years of project management experience within corporate, public and private sectors
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| Current Position |
| Current Job Title: | Consultant |
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| Current Salary: | >100,000 $ |
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| Preferred Position |
| Preferred Job: | CRM Administrator |
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| Preferred Location: | Chicago |
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| Preferred Salary: | 60-80,000 $ |
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| Working Experience | Owner
Your Virtual Assistant, LLC 2002 – present
Des Plaines, IL
Project management consulting company: consulting with businesses in areas such as database configuration, design and management as well as the design and implementation of training materials and training sessions. Provide business process analysis, application analysis, design work and publishing, as well as meeting/event planning.
Owner/Operator
Emmy, Inc. 2000 - 2002
Mt. Prospect, IL
Owned and operated a franchise restaurant from build out and opening to managing the daily operations.. Experience included areas such as staffing, purchasing and inventory, insurance, financial reporting, payroll, taxes, accounting, marketing and customer service.
Project Manager/Executive Assistant to CEO and President
USF Worldwide/Seko Air Freight, Inc. 1988 - 1999
Itasca, IL
(1993 – 1999) USF Worldwide – project management and support to President and CEO. Responsibilities ranged from administrative support to the design and production of quarterly board of directors’ reports using Microsoft PowerPoint. Active involvement in various special projects, including: mergers & acquisitions and internal staff training. Acted as Quality Assurance, Lead Internal Audit Coordinator (ISO 9002) as well as Quality System Training Program Designer and Coordinator.
(1990 – 1992) USF Worldwide Project Manager - Sales & Marketing. Reported to Vice President, Sales & Marketing. Managed and administered corporate sales and marketing department. Advertising/Purchasing bid process and placement. Promotional purchase, placement and administration. Marketing materials design, publication and implementation. Meeting Planner.
University of Miami 1983 – 1988
Coral Gables, FL
(1986 – 1988) University of Miami – Office Manager of the Department of Mathematics & Computer Science. Managed all aspects of the office, including office staff and training. Faciliatated tenure & promotion process.
(1983 – 1986) University of Miami – Dean’s Office, Arts & Sciences. Office assistant working with finances/budgets as well as tenure & promotion for the College of Arts & Sciences.
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| Other Skills | COMPUTER SKILLS
SupportForce CRM Database System
Desktop Publishing
Microsoft Applications
QuickBooks
TRAINING
SupportForce.Com Administrator Workshop
Internal Quality Auditing Course
ISO Auditor/Trainer, Internal Audit Seminar, ISO 9002 & 10011
Training the Trainer, American Management Association
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