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| Project Engineer in CRM Support | | | Ref. Number: | CRM11270 | | |
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| Personal Information |
| Personal Profile: | Experience Summary
2+ years experience Engineering and Support to global customers
- Project implementation using on-shore and off-shore software delivery models
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- Effective people and project management skills
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- Strong communication and presentation skills
Educational Qualification
Bachelor of Computer Application (BCA) from S.V. University, Tirupathi.
Master of Computer Application (MCA) Pursuing from Madhurai Kamaraj University, Madhurai.
Personal Information
DOB : 09th Nov. 1983
Contact No. : 09986854309.
Office No. : 080-30291168-11168
E-Mail : raghava.krishna1@wipro.com
Hobbies : Music, Reading Books.
Strengths : Patience, Dedication, Determination, Confidence on myself.
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| Education: | Bachelor Degree |
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| Date of Availability: | 1 months notice |
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| Current Position |
| Current Job Title: | Project Engineer in CRM Support |
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| Current Location: | Bangalore |
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| Preferred Position |
| Preferred Job: | CRM Support |
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| Preferred Salary: | 20-40,000 $ |
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| Education | Bachelor of Computer Application (BCA) from S.V. University, Tirupathi.
Master of Computer Application (MCA) Pursuing from Madhurai Kamaraj University, Madhurai.
1.Software and Internet Languages
C, C++, Visual Basic 6.0, HTML, Java.
2.MS Office MS Word, MS Excel, MS Power Point, MS Project, MS Access.
3.ERP Software ASERA.
4.CRM Software. SIEBEL 7.7 Administration, Analytics, E.piphany, Salesforce Enterprise Edition (Working on Service Module)
5.Database Servers Oracle 8i, MS-Access,DB2.
6.Servers Sunone Application server 8.0 , BEA Weblogic 8.0 ,
7.Hardware Installation and issue handling of Operating systems (Window 98/NT/2000/)
8.Operating Systems Windows 98 / 2000 / XP, Unix.
9.Tool Toad, Raptor (For Oracle), WinSQL, ATQ, Photoshop,Flash | |
| Working Experience | Professional Experience
WIPRO TECHNOLOGIES 10-2006 to present
PROJECT : SIEBEL ADMINISTRATION
I am administrating Siebel CRM Application (eSales, Callcenter, eServices).
As a Quality Controller & Project Engineer, I am responsible for the following:
1. Siebel CRM software(WEB, Gateway, ENT, Siebel server) installation.
2. Monitoring EIM data processing.
3. Monitoring Autosys jobs.
4. Taking backups & processing the pending feeds in EIM
5. Jilling autosys jobs & Troubleshooting Autosys Jobs
6. Writing DB2 queries Working on TOAD and WinSQL to retrieve Data from DB2 Database
7. Checking UI after Server recycles
8. SRF (SIEBEL) & Webcat (Analytics) refresh.
9. Epiphany Troubleshooting
10. Siebel Analytics Troubleshooting and dependency of Siebel Cycle on Analytics
11. Preparing Daily report regarding daily ONCALLS and Service Requests
Technologies used: SIEBEL, Analytics, E.piphany, AUTOSYS, IPlanet 6.0, Solaris 5.8, UNIX, EIM.
SEEC Technologies Asia Pvt Ltd 06-2005 to 09-2006
Project : DSM Webshop.
This is a web application used by the Netherlands Chemical MNC Company with 400 billions of sales using this webshop through out the world.
As an ENGINEER FOR TECHNICAL & CUSTOMER SUPPORT, I am responsible for the following:
Issue Handling and Communication with the international Customer and Development Team.
Monitoring Webshop functionalities & work flow.
Monitoring all execute threads in Weblogic server through Weblogic console.
Database checking, manipulating using TOAD.
First Level Analysis of Issue.
Escalations for the issues.
Maintaining the response & fixing time according to the priority of the issue.
Onboarding the Business Groups & Legal Entities into the Webshop Application.
Applying Change Request from the Customers.
Training my sub-ordinates.
Preparing Daily, weekly & Monthly reports
Reporting the status of issue to my manager.
Motivating my sub-ordinates and making work place as a homily atmosphere.
Technologies used: XML, Java, UNIX, Solaris 8.0, Asera, Weblogic 6.1., TOAD.
Hindustan Lever Ltd (A Biggest Govt. Co.) 01-2004 07-2004
Project: Automation of Sales Management
As a Team Lead, I was responsible for the following:
This Software is used to automate the Sales Management Functions like Billing, Stock Maintenance, Invoice & Challen Creation, Reports for the sales done for every day, months & Year, Pending Orders, Cash Deposited, Customer Credit Level, Cal. Credit Sales of Day, Month & Year.
o Software Analysis
o Strategy Planning
o Cost Analysis
o Crucial part in coding
o Canvassing, testing
o Presentation to the company.
Technologies used : VB 6.0, Oracle 8i & Crystal Reports.
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| Other Skills | | PRESENTATION to the customers, Preparing Daily weekly and monthly reports, Quality Controlling |
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