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| Business Intelligence Consultant | | | Ref. Number: | CRM11269 | | |
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| Personal Information |
| Personal Profile: | | Objective: To provide value-add and expert consultancy that will lead to strategic objectives fulfilment. My strong points are my delivery consciousness, experience, attention to detail and a good understanding of business analysis/intelligence and the importance of its alignment to organisational strategic objectives. | |
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| Education: | Bachelor Degree |
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| Current Position |
| Current Job Title: | Business Intelligence Consultant |
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| Current Location: | South Africa |
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| Preferred Position |
| Preferred Job: | CRM Consultant/Business Analyst |
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| Preferred Location: | South Africa |
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| Preferred Salary: | 60-80,000 $ |
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| Education | January 1993 June 1996
(BBA/MIS) Bachelor of Business Administration with a Major in Management Information System Degree. This is Equivalent to a South African Bcom Informatics Degree obtained: Andrews University (Berrien Springs, Michigan, USA)
1986 1990
6 Cambridge G.C.E O-Levels (Mathematics, English Language, English Literature, Science, Integrated Science, Geography):
Certificate obtained: Mbabane Central High School (Mbabane, Swaziland)
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| Working Experience | January 2002 End January 2007 (Mobile Telephone Networks (MTN)/Ulwazi Integrated Solutions)
Business Analyst / Business Intelligence (BI) Contractor
Business analysis and documentation.
- Conducted JAD sessions with the aim of analyzing and documenting reporting requirements.
- Wrote business requirement / technical specification documents.
- Wrote a proposal for the automation of existing reports and required reports.
- Provided user training in reporting tool (Business Objects XI/Info-view) and interpretation of new reports around the different regions.
- Conducted user acceptance testing (UAT) for new reports.
- Created extensive documentation which included process flows.
- Created UML documents.
- Developed and documented a business case.
Data analysis, reporting and CRM (mostly call centre) trending.
- A majority of the work I did was on customer analysis, trending and reporting which ultimately led me to provide value-add recommendations and work-plan via writing and submitting a proposal to business (customer services department).
- Mini project managed own projects.
- Created end to end solutions from top to bottom (ETL using (SAS, Informatica, SQL) to automation and final presentation in Business Objects using universes, reporter, SAS programming, Unix shell scripting, Visual Basic for Applications Scripting (VBA) and Visual Basic Programming (VB).
Business / data analysis and reporting on Revenue Assurance business initiative.
- Was the main resource assigned to the task of properly defining and documenting business requirements based on a quick win business initiative, technical specification creation, UML system and data process documentation, data source investigations, data extraction and automation of the revenue assurance reporting solution using mainly Unix, SAS, Visio and Business Objects technologies. Contractor I was directly reporting to was directly reporting to the MTN Managing Director regarding the business initiative.
Data-warehousing Concepts I have extensive knowledge and experience in data-warehousing concepts most of which I picked up during product specific training e.g. Business Objects, SQL etc. The rest I have picked up during 7 years of practical research, design and implementation, e.g. slowly changing dimensions, star schemas, snowflake effects, relational integrity, 3rd normal form, data modelling, etc.
June 1999 October 2002 (ariviakom / Eskom)
Systems Analyst Programmer
Data analysis, reporting.
- SAS - Identifying KPIs and KPI Components.
- SAS - Data manipulation / Dataset Table creation.
- SAS - Olap cube creation, registering MDDB, etc.
- SAS - Technology installations.
- SAS - Web / AF development / deployment.
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Report developer / Programmer
- Business objects support and administration, e.g. Creation of business objects oracle repository user creation and management, etc.
- Business objects web-intelligence, IIS server installation and administration
- Business objects user training.
- Oracle database maintenance and administration via SQL Plus and Oracle Designer 2000.
- Oracle / SQL Net installations.
- PLSQL development.
June 1998 June 1999 (Eskom)
Programmer (Some Analysis functions Performed)
Programming
- Delphi application development.
- Oracle database administration via SQL Plus and Oracle designer 2000.
- PLSQL development.
- UNIX development.
- Pilot analysis server (reporting tool) support and administration.
March 1997June 1998 (Standard Bank)
Junior Programmer
Programming and reporting
- Business objects supervisor.
- PLSQL and SQL development.
- UNIX development.
March 1992 October 1992 (Swaziland Savings Bank, Swaziland)
Clerk
Posted Vouchers on Computer
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| Other Skills | March 1997 - June 1998
Business Objects 3 (Reporter, Designer, Supervisor) (Mike Bergen & Associates)
Business Objects 4 (Reporter, Designer, Supervisor) (Mike Bergen & Associates)
Oracle PLSQL (Oracle)
Unix Solaris Fundamentals (Sun Educational Services)
June 1998 June 1999
Delphi 3 Client/Server Foundations (Real Systems)
Pilot Analysis Server, Pilot Designer (Pilot Systems)
June 1999 July 2002
Advanced SQL (Oracle)
SAS Rapid Warehouse Methodology (SAS)
SAS Programming 1 Essentials (SAS)
SAS/AF Software Application Development (SAS)
SAS Web Tools using SAS IntrNet Software (SAS)
SAS Enterprise Guide (SAS)
SAS Macro Language (SAS)
Skill-set Matrix
Received formal training in skill-set:
Skill Experience (Years) Rating (1-10) Last Used (Year)
Base SAS 6 9 Current
SAS Macro Language 6 9 Current
SAS Web Tools 1 3 2002
SAS Rapid Warehouse Methodology 1 5 2002
Oracle SQL 9 10 Current
Oracle PLSQL 7 5 2002
Oracle Designer 2000 1 5 2002
Unix Scripting 6 7 Current
Business Objects Universe / Reporter 8 10 Current
Business Object Supervisor 2 7 2002
Delphi 1 4 1999
Pilot Analysis Server 1 2 1999
Practical experience informal training in skill-set:
Skill Experience (Years) Rating (1-10) Last Used (Year)
CRM 2 5 Current
Business Analysis 3 7 Current
Data-warehousing Concepts 7 8 Current
UML 1 6 2004
Informatica 2 5 Current
Visual Basic (Scripting) 0.5 4 2004
Java (Scripting) 0.2 3 2004
TOAD 5 9 Current
Documentation 5 9 Current
Training 2 6 2005
References To be provided upon request.
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