| Jobs in CRM Today | This is a free service of CRM Today. Take some time and meet
qualified candidates or explore interesting job
opportunities.
We invite candidates to submit their CVs and companies to post their CRM releated job offers. Enter into the Job Center of CRM Today and you may find what you are looking for! |
|
|  |  |
| Project Manager | | | Ref. Number: | CRM11267 | | |
|
| Personal Information |
|
|
| Date of Availability: | 1 months notice |
|
|
|
| Current Position |
| Current Job Title: | Project Manager |
|
|
| Current Salary: | 80-100,000 $ |
|
|
| Preferred Position |
| Preferred Job: | Project Manager |
|
|
| Preferred Salary: | 80-100,000 $ |
|
|
|
|
| |
|
|
|
|
| Education | Masters Degree in Management Information Systems 2005
KENNEDY WESTERN UNIVERSITY, School of Business Administration, California, USA
B.A. with a Major in Business Administration and Economics 1997
UNIVERSITY OF BEN-GURYON, Beer Sheva, Israel
Associate Degree in Electronics (Graduated with Distinction) 1988
TECHNI AIR FORCE ACADEMY, Haifa, Israel
| |
| Working Experience | PROFESSIONAL SUMMARY
Project Manager with more than 10 years of diversified experience in IT and Telecom analysis, design, coding, testing, system integration, support, and simultaneous management of multiple product versions,
PMO for an off shoring project.
Proven teamwork ability, project coordination and management skills.
Professional in all interpersonal relationships, communications and crucial dealings with clients.
Core skills in call processing, pricing, rating, and billing of wire-line and wireless family of products, primarily using Amdocs Enabler and Ensemble solutions.
Expertise in the implementation of multiple service products and thorough understanding of associated business rules, strategies and future road map.
Extensive involvement in Quality Assurance (CMM method) as Account Quality Engineer, in addition knowledge in the Six Sigma methodology.
Broad experience in supporting the customer with production issues and transferring knowledge to staff.
Project management in billing production environment, including multiple solutions, versions and sub-customers, for one of the largest customers in Canada.
PROFESSIONAL BACKGROUND
AMDOCS INC., St. Laurent, Quebec 2005 - present
World leader in the development and support of billing systems for telecommunications companies.
Billing Quality Assurance Project Manager
Product: Ensemble Billing system, Revenue Assurance.
Client: Bell Canada Enterprise, an outsourcing account, for which Amdocs runs all the operations.
Modules: Amdocs Ensemble solutions, Legacy System (Main Frame & DB2).
Manage the Billing Quality Assurance team consisting of 35 associates and two group leaders.
Oversee a team of 15 developers and business analysts responsible for transferring production work from one vendor to a preferred vendor. Managed strategies, WBS, vendor management, development, creation of processes, deployment plan, A&C, etc. ($1M project).
Manage a project involving the off-shoring of some modernized functions and 70 positions from Canada to India without impacting on client, including planning, hiring and training.
Ensure conformity of projects with SLA (Service Level Agreement set at 99.8%) and KVM.
Reduced manpower requirements by 35% by merging two teams in two cities into one.
Manage Supporting Group for four different lines of business with four different billing formats, business requirements and marketing strategies.
Manage a new atomization process for a legacy billing system balancing.
AMDOCS, Atlanta, Georgia 2002 - 2005
Product Catalogue Expert and Quality Engineer (2003 2005)
Project: T-Mobile Development Center
Client: T-Mobile USA (Atlanta)
Responsible for incorporating business logic into pricing, packaging and offer definitions for the modules.
Managed delivery process, including SIS upgrade plan for each version and documentation (RN, IA, installation instructions, performance, etc).
Tested and prepared production implementation.
Set up Development Group on site to ensure quick delivery of quality and customized solutions.
Managed the implementation of CMM level 3 methodologies, responsible for risk management, control & mitigation for the development center.
Met with business analysts and production personnel to define functional requirements and proposed solutions.
Defined major activities, scopes and milestones in the project life cycle.
Designed test cases for each functional requirement, system inputs/outputs, steps to be followed and defect tracking procedures.
Kept track of end-to-end testing, uncovered defects, and ensured follow-up and provided knowledge transfer to client.
JASMIN KUTES
3.
Billing Quality Assurance and Implementation Team Leader (2002 2003)
Project: T-Mobile, Wireless
Client: T-Mobile USA (Atlanta)
Modules: Price plan, Guiding, Rating, and Billing.
Directed a team of three business analysts to test and prepare production implementation of Enabler Side By Side with a focus on maintaining existing functionality and complete transparency for clients customers.
Implemented a Clean-Up Engine module for the customers data base.
Supported the customer with Billing QA process.
Developed business logic for these products through Product Catalog definition, pricing, packaging and offerings.
Managed different types and levels of testing (Unit, Sub-System, System and Integration), including statistical analysis and review.
Managed a Bill-to-Bill testing stream.
AMDOCS LTD., Pretoria, South Africa 2000 - 2002
Testing and Production Support Team Leader
Project: Telkom SA, Wire Line
Client: Telkom South Africa
Modules: Ensemble and Billing.
Responsible for directing a team of three technical support staff in charge of implementing a new billing system integrated into an existing customer care.
Analyzed pricing and rating schemes.
Designed and prepared test cases and test rules.
Led the design and performance testing on Mock machine.
Performed design and lead regression tests.
Oversaw debugging of major projection issues.
Transferred knowledge to customer personnel.
AMDOCS, Tel-Aviv, Israel 1999
Programmer and Tester
Project: USWEST, Yellow Pages.
Client: USWEST, Denver Colorado.
Provided customization layer for an existing solution to build a new DB communication tool and GUI. Extensive involvement in end-to-end development, implementation and testing.
Developed testing calendars, created mass customers for testing scenarios, debugging and coding, knowledge transfer to customer personnel, tracing and tracking of defects, analyzing system test reports and preparing wrap-up sessions.
Supported the customer testing stream by approving planned calendar and test results.
AIR FORCE, Israel 1989 - 1994
Technical Engineer
Managed a team of 15 soldiers working on special equipment in an On-Going Support environment requiring fast solutions.
| |
| Other Skills | TECHNICAL SKILLS
Operating Systems: UNIX, Windows and NT.
RDBMS Skills: Times Ten and Oracle and DB2.
Testing Tools: Mercury, Load Runner and Test Director.
GUI Tools: Product Catalog, Amdocs CSM & PP GUI and Clarify.
MS Software & Tools: Office applications such as MS Project, Excel, Word, PowerPoint, and Internet Explorer.
Languages/Tools: SQL, COBOL, C, C++, Power Builder, PL/SQL, Web solutions, Customer Management front-end, Test Director, Shell Scripting, and XML.
Hardware: Win NT Workstation, HP-UNIX11i and Sun Solaris.
|
|
 Contact with Candidate |
|
|
|
|
|
| |
by Document Type
