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| Requirements Manager | | | Ref. Number: | CRM11265 | | |
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| Personal Information |
| Personal Profile: | | I am an experienced CRM professional with experience in CRM banking, credit cards disputes process and RUP methodology. I am looking for a challenging lead position with the opportunity to grow and offer my best. | |
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| Current Position |
| Current Job Title: | Requirements Manager |
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| Current Location: | Richmond, va |
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| Education | MBA in Information Systems
Business Analysis Certification
Additional Professional Certifications
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| Working Experience | About 13 years of extensive project management, CRM business analysis and software development experience in the Financial, Pharmaceutical, Airlines, Judiciary and Transportation industry.
MANAGEMENT SKILLS:
Ability to understand the big picture and drive activities to ensure customer satisfaction. Exercise judgment and creativity within general defined practices and policies in selecting methods, and provide direction to the project team. Manage risks/issues/dependencies and be responsible for scoping and scheduling of projects. Accomplish objectives and intents of projects and aim to deliver within schedule and budget. Possess strong presentation skills in front of all levels of client management. Preparation of project proposals for product sale and sales presentations. Knowledge of the PMI Process Groups - Initiating, Planning, Executing, Controlling and Closing.
CONSULTING SKILLS:
Maintain excellent rapport with clients and assume a key and value-adding role in all projects involved. Possess in-depth knowledge of credit cards, retail banking, CRM processes and brokerage portfolio management/ wealth management systems. Expertise in Requirements Engineering with Use Cases and RUP Methodology using Rational Rose for Object and Process Modeling. Skilled interviewer capable of interacting with people at all levels. Extensive usage of activity, sequence and use case diagrams. An independent and responsible worker. Client-facing and possess large-scale CRM consulting experience in the Financial Services industry.
Databases Oracle, Filenet
Programming PL/SQL, C, C++, Pro*C, Sql*Loader, Perl, Xml
Environments Windows 95/98/NT/XP/2000, Hp-Unix, Sun Solaris
Case Tools DbArtisan, Toad, Oracle Designer, Oracle Developer, Rational Rose Professional, Erwin, Doors,
PVCS, MS Project, Visio
WORK EXPERIENCE
Requirements Lead (09/2006 - Current)
Affinion Group
- Responsible for managing requirements for a Loyalty Travel project.
- Liaison with business partners in defining POCs and managing scope creep.
- Define strategy and project plan
Requirements Manager (03/2006 - 06/2006)
Citi Group for Chordiant Software
- Responsible for implementing a CRM solution across all of Citi verticals.
- Drive project planning, scope mgmt., issues, risk management and deliverables creation.
- Manage day to day project activities, conduct meetings and manage project resources.
- Responsible for mentoring and leading Citi and Chordiant Business Analysts to develop requirements artifacts.
- Coordinate discussions with cross-functional teams consisting of business analysts and SMEs.
- Develop and maintain Product Business Plans and requirements documents - expertise in the RUP methodology.
- Customer presentations and workshop management.
Requirements Manager (08/2005 03/2006)
HSBC Financial Services for Chordiant Software
- Responsible for implementing Credit Card [Disputes and Fraud] verticals.
- Possess excellent verbal and written communication skills.
- Provide product and methodology training to a team of business and system end users.
- Experience in business process modeling and process development.
- Demonstrated analytical and qualitative abilities.
- Build strong client relationships
Requirements Manager (06/2004 08/2005)
Capital One Financial Services for Chordiant Software
- Responsible for managing a team of 7 business analysts in a Disputes Automation effort for a major financial institution.
- Possess adequate business knowledge in various aspects of credit card operations (especially disputes).
- Responsible for managing business requirements, gap analysis and project scope.
- Responsible for final review of all high level and detailed test plans and involved with the smoke test of the functional releases.
- Coordinate with the product development team and the business SMEs to build a consensus between them.
- Improve market perception of the company products through demos. Assist in catalyst and sales channel development.
- Demonstrate ability to meet or beat assigned targets and deadlines consistently.
- Provide guidance to the project team and provide direction by establishing a project plan with defined deliverables, achievable milestones and sufficient checkpoints to achieve success and high client satisfaction.
Project Lead (10/2002 06/2004)
Pfizer Pharmaceuticals
- Responsible for managing requirements to build functional and technical specifications.
- Managed small groups of BAs working in projects related with Contracts, Administration and Rebates System (CARS) of the HealthCare industry.
- Application of the UML technology (developing business cases and modeling) and Workflow methodology with tools like Rational and Doors for Gap Analysis, Project Feasibility and ROI study.
- Coordinated with external vendors and preparation of User and System Training manuals.
- QA responsibility for all business design work and assisted in sales effort with the preparation of project proposals and sales presentations.
- Project budget estimating and planning.
Business/Systems Analyst (03/1999 10/2002)
Lord Abbett
- Worked with a portfolio management and wealth management system in this brokerage institution.
- Involved in business process innovation effort from a legacy to an Oracle implementation and analysis and design of front-end system functionality.
- Provided hands on training to developers and provided technical expertise to the team and worked proactively with various departments to ensure the successful completion of projects.
- Interfaced with the project team (business representatives, developers and technical architects) to define the business solution.
- Worked with the business users to prepare use cases and test cases using Rational.
- Good exposure to Analysis and Modeling of Data Architectures with ETL.
Systems Analyst/Data Architect (09/1998 03/1999)
New York City Transit Authorities
- Involved in the conversion of business models to database architecture and system models for an employee scheduling and timekeeping system called Unified Time Keeping System (UTS).
- Provided customer support and customized the system as per defined requirements.
- Extensive usage of Oracle tools for Performance Tuning, Data Exchange processes and automation of procedures.
- Played a lead role in the designing of front-end forms using Designer 2000 with input from the business. Facilitated in the tuning of batch jobs for benchmarking projects.
Software Engineer (02/1998 09/1998)
Pan Credit, Leeds, UK
- Involved in the analysis and development of a data migration process for a Leasing and Loaning system.
- Preparation of low level design from high level design, development of test plans, Integrated testing and implementation.
- Worked with the transfer of data from one database to another via flat files with validation checks.
- Involved in back end development and resolution of defects.
Software Engineer (12/1996 02/1998)
Singapore Network Systems, Singapore
- Worked with Filenet technology to handle law cases electronically with image processing and storage system utilities that will allow users to store scanned documents and images in Filenet.
- Generated performance and filing statistics reports and consolidated the validation processes.
Research Engineer (06/1995 12/1996)
CMC Limited, India
- Worked in a mining application related to the visual display of the exact spatial orientation of mineral deposits lying below the surface of the earth.
- Interfaced the mining application software with AutoCad through which ASCII data files containing exploration parameters was read. | |
| Other Skills | Willingness to travel
Enterprising and innovative nature
Experience new cultures
Good conversationalist |
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